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AVP Client Success APAC

Adelaide, South Australia, Australia; Melbourne, Victoria, Australia

Join Altera Digital Health: Transform Healthcare with Us!

  • Remote role in Melbourne or Hybrid model available in Adelaide
  • Competitive salary plus bonus plan and generous benefits
  • Thrive professionally and personally in a supportive team

Who are we?

Altera Digital Health is a leading global healthcare IT provider and a subsidiary of Constellation Software Inc (CSI). Constellation Software, a publicly traded company on the Toronto Stock Exchange is renowned for acquiring and managing vertical market software businesses.

At Altera, we foster a unique culture rooted in our core values—our unwavering commitment to respect, discipline, innovation and transparency guides every action we take. We have a range of clients across APAC using our own solutions such as our electronic health record (EHR) platform Sunrise™ as well as several third-party solutions we proudly resell into the region. 

Our solutions are designed to help our clients improve performance and better leverage their software to create a more connected, efficient, and effective healthcare system.

Serving the APAC region from offices in Australia and Singapore, our team drives impact through exceptional sales, professional services, and client support. This impact is supported by Altera’s Client Success framework, which is a cornerstone to achieving Altera’s vision of enabling clinicians, empowering patients, and transforming healthcare organisations.

Ready to shape the future of healthcare? Join us and make a difference! 

Your Mission

As part of the APAC leadership team, this newly established role - AVP, Client Success APAC, will lead a team of Client Success Executives (CSEs) to enhance client satisfaction, minimise attrition, and unlock expansion opportunities. You’ll be at the forefront of strategic partnerships, ensuring that our solutions align seamlessly with client objectives and maximise client value.

What You Will Do

  • Lead & inspire the CSE team to exceed client expectations.
  • Develop and implement strategies to minimise client attrition and maximise revenue growth through expansion opportunities.
  • Serve as the primary advocate for client needs within Altera, ensuring that client feedback is heard and acted upon.
  • Partner with Client Executives to craft and implement tailored client roadmaps.
  • Track and analyse Net Promoter Score (NPS) to continuously improve client experiences.
  • Ensure the CSE team is well-prepared for client-specific strategic reviews, showcasing the value of Altera solutions.
  • Develop and share strategic insights that demonstrate that we understand the client's needs and are taking action to address them
  • Work with sales, finance, and product teams to deliver seamless solutions.

What You Bring to the Role

  • Experience in Healthcare Client Account Management (7+ years preferred).
  • Deep understanding of client success methodologies, strategies, and best practices for driving client retention, growth, and advocacy.
  • Ability to anticipate challenges, adapt swiftly, and align stakeholders to ensure organisational success.
  • Ability to drive growth and navigate complex challenges with precision.
  • Master Negotiator—you handle tough discussions with tact, turning obstacles into opportunities.
  • You’re a problem-solving pro - you thrive in ambiguity, solve problems with ease, and keep the momentum going.
  • Exceptional Communicator—you engage stakeholders across levels, build trust, and influence outcomes effectively.
  • Capable of analysing financial metrics, identifying trends, and unlocking opportunities for continuous improvement
  • You navigate policy, process, and people-related dynamics with ease, seamlessly steering through complexities to drive impactful outcomes.
  • Demonstrated APAC Market Expertise—you understand the industry’s trends, cultural nuances, and regulatory dynamics.
  • Familiarity with CRM software (e.g., Salesforce, Client 360) and other relevant tools for managing client relationships and tracking performance.

Our perks

  • Be part of a leading global healthcare IT provider
  • Flexible work options
  • Monthly Medical Insurance Allowance, life and salary continuance insurance
  • Employee Share Ownership Program - we will contribute an additional 20% on top of the amount you invest.
  • Paid volunteer leave

 Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by local law.

If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at:

HR.Recruiting@AlteraHealth.com

 

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