Back to jobs

Sr Solutions Architect - Remote

Remote - CA

Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun.

Overview

You’ll deliver expert-level guidance and /recommendations, plus provide high quality, high performing solutions and/or training to meet our Sunrise customers' business needs.

 

Why this role? Honestly, this job can result in some long hours and occasional headaches, but the reward, and our ultimate goal, is to install systems that increase patient safety and improve patient care. Your work here matters and gives you a serious reason to get out of bed in the morning! If you meet the qualifications for this opening, we'd love to speak with you! 

 

This is a remote role in Canada.

 

Responsibilities

Domain Expertise

  • Expert level and comprehensive working knowledge of Altera Sunrise solution sets including cross-product integrations.
  • Expert level and comprehensive working knowledge and understanding of healthcare operational processes and job functions pertaining to assigned Altera market segments and solutions.
  • Expert level and comprehensive knowledge of Altera methodology.
  • Expert knowledge of third-party relationships and partnerships which may be recommended as part of solution set proposals to customers and prospects.
  • Expert knowledge of Altera service offerings to support solution design and development for clients and prospects.
  • Expert knowledge of industry trends and initiatives and creatively maximizing the Altera solutions and services to support these trends and initiatives; demonstrate initiative in creating/authoring solutions to meet client and market needs.

 

Customer Business Solution Requirements

  • Expert skills in facilitating client facing and remote solution design programs for the development and delivery of complex multi-product implementations.
  • Liaise with the clients to align people, process and technology to transform the delivery of healthcare, maximize the return on investment.
  • Liaise with the clients to analyze, determine and document the customer’s business requirements; thereby allowing Altera to make recommendations, provide advice & guidance and also challenge our clients in order to help them find a solution to their business needs.
  • Move/empower clients beyond basic solution usage to become advanced users of Altera solutions and services.
  • Identify clients’ barriers to success and provide strategic, operational, and tactical methods of execution to eliminate the barriers

 

Product Mapping to client’s business requirements

  • Identify product and customization requirements to effectively address customer product configuration, while working within project scope and time line.
  • Advice consulting team regarding configuration to meet product and customization requirements as needed.
  • Identify solution gaps and help Altera specify and develop global complex solutions which will add value to the clients’ business.
  • Collaborate on design and implementation of cross-product integrations (data and workflow) including acute to ambulatory solution integrations.
  • Advise clients on how to effectively solve business issues by using Altera products.

 

Solution Implementation to meet requirements as specified in the project plan

  • Unparalleled knowledge and execution of Altera deployment methodology which includes formalizing project goals, objectives, solutions/products, timelines, resource needs, and services to support the implementation and rollout of Altera solutions for both net new customers and existing customers.
  • Serve as the application lead on the project during the design and implementation of Altera applications and designated 3rd party products on assigned customer projects.
  • Lead, coach, and mentor project team; particularly the Implementation Consultant(s) during the system design, build, and configuration.
  • Provide support to the project team in analyzing, resolving, and escalating complex integration problems encountered by the team during the implementation of Altera products.
  • Lead, coach, and mentor the project team during the testing and go live phases.
  • Work with Altera management team to control the scope of the project and identify and quantify the work effort for out-of-scope requests.

 

Solution Consulting

  • Collaborate as necessary with management consulting team to execute services to provide:
    Current state reviews, future state recommendations, gap analysis, and remediation plans for gaps across the dimensions of people, process and technology and includes measurements and report outs to industry benchmarks.
  • Consultative services which leverage knowledge in industry relevant incentive programs to provide financial (or other benefits) to our customers and the patients they serve.

 

Sales Support

  • Close collaboration with sales leadership and executives (new and add on/inside) in architecting and delivering comprehensive strategic plans and proposals to customers and prospects.
  • Present seminars, webinars or workshops promoting complex applications of Altera solutions and services in forums such as ACE, Executive Summits and other industry related speaking.

 

Best Practices Capture and Adoption

  • Leverage repeatable models and tools to streamline the design/deployment of Altera solutions.
  • Capture and provide feedback on deployment best practices.
  • Capture and share with solutions management and product development emerging/new customer requirements to improve feature, functionality, and market readiness of Altera solutions.

 

Qualifications

Academic and Professional Qualifications:

  • Bachelor's Degree or equivalent healthcare industry experience, preferred.

 

Experience:

  • Clinical background, preferred.
  • Expert knowledge of Sunrise solution suite, including how they integrate with our suite of products and with external products as well.
  • 10+ years implementation experience, including Sunrise support and maintenance.
  • 7-10 years Sunrise suite solution configuration troubleshooting and knowledge of workflows.
  • 2+ years Sunrise architect-level experience, preferred.
  • Strong customer service communications skill set: ability to effectively communicate with clients, understand their needs, explain how our system will function re. future-state.
  • Experienced at managing multiple, key projects simultaneously; demonstrated expertise in multi-product integrations.
  • Strong working knowledge of healthcare regulatory requirements.

 

Travel Requirements:

  • 3-4 onsite trips per project – project kickoff, testing and go-live. (You’ll manage multiple projects simultaneously.)
  • International travel (voluntary)

 

Working Arrangements:

  • Work is performed in a remote environment with minimal exposure to health or safety hazards.

 

Our company complies with all local/state regulations in regard to displaying salary ranges. If required, the salary range(s) are displayed below and are specifically for those potential hires who will perform work in or reside in the location(s) listed, if selected for the role. Any offered salary is determined based on internal equity, internal salary ranges, market data, ranges, applicant's skills and prior relevant experience, certain degrees and certifications (e.g. JD, technology), for example.

Salary Range

$107,770 - $120,000 CAD

 Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by local law.

If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at:

HR.Recruiting@AlteraHealth.com

 

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Education

Select...
Select...
Select...
Select...
Select...
Select...
Select...
Select...
Select...

Altera has my consent to collect, store, and process my data for the purpose of considering me for employment and for a minimum of 1095 days thereafter. Privacy Policy

Select...

I understand that the organization will rely, in part, on the information I provide in this Employment Application in considering whether to hire me. I understand that it is important that I provide complete and accurate information and certify that I have done so. If the organization discovers at any time that I failed to completely and honestly provide any information requested of me in this Employment Application or during the interview process, I understand that my application will no longer be considered or, if I am working for the organization, that I will be subject to disciplinary action, up to and including termination of employment. The organization is committed to compliance with the provisions of this nation's immigration laws regarding verification of employment eligibility. Any offer of employment will be contingent upon your ability to provide legally sufficient documentation showing your eligibility to be employed by this organization. Applicants or employees that present fraudulent documents for employment verification purposes will be terminated. I authorize the organization to contact anyone that it deems appropriate to verify the information I have provided or to further investigate my background, past performance and suitability for employment. I consent to being discussed by any person contacted by the organization and waive all rights to bring any action for defamation, invasion of privacy or any similar claim against anyone that provides information to the organization with a good faith belief that the information provided is true. I understand that the organization may choose to obtain background information about me from a consumer reporting agency. Before requesting a report from a consumer reporting agency, the organization will ask for my authorization. I understand that if I refuse to provide such authorization, my application for employment will not be considered. I understand that this Employment Application is not an offer of employment. I understand that nothing contained in this Employment Application creates a contract between the organization and me for employment or any other benefit. No promises regarding employment have been made and I understand that no such promise or guarantee is binding upon the organization. I understand that if I am hired, I will be an employee "at will," meaning I am not hired for any definite length of time and either I or the organization can terminate my employment at any time for any or no reason. If employed, I understand and agree that the organization retains the sole right in its business judgment to modify, suspend, interpret, or cancel, in whole or in part, at any time, with or without any notice, any published or unpublished policy, practice, procedure, process, or benefit. If employed, I understand that I may be required to comply with federal and/or state Drug Free Workplace Laws and regulations. I understand and agree to comply with such laws. If employed, I understand that as a condition of employment that I may be required to agree to and sign the organization’s confidentiality, non-compete, and/or other similar agreements. I also agree to notify the organization during the pre-employment process of any confidentiality, non-compete, and/or other similar agreements that I may have already signed with current and/or former employers, or other potential conflict. I understand that the technical processing and transmission of the application, including my personal information, may involve (a) transmissions over various networks, including the transfer of this information to the United States and/or other countries for storage, processing and use by , its affiliates, and their agents; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Accordingly, I agree to permit such parties to make such transmissions and changes, and hereby provide the necessary consent for the same.