Job Application for Sr RFP Content & Proposal Specialist - Remote Canada at Altera Digital Health Inc. Canada

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Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun.

***SR RFP CONTENT & PROPOSAL SPECIALIST***

Remote Role - Canada or U.S.

Are you a curious, collaborative, and strategic individual with a passion for healthcare technology and content excellence? Altera is revolutionizing its go-to-market strategy, and we're looking for a Content & Proposal Specialist to play a pivotal role in optimizing our client acquisition and retention efforts.

This isn't your traditional RFP role. With the recent implementation of an innovative AI-powered tool, we've transformed our proposal workflow, drastically reducing response times and enabling a deeper focus on strategic content development and competitive intelligence. You'll be instrumental in shaping how we articulate the value of our solutions – primarily Sunrise, Paragon, and DBMotion, encompassing hosting, professional services, and the full gamut of our offerings – to current and prospective clients.

KEY RESPONSIBILITIES

Strategic Content Curation & Development: Proactively identify, gather, and refine compelling content from various sources, including third-party intelligence, product release notes, and internal subject matter experts (SMEs). This includes working with SMEs to improve existing answers to frequently asked questions and developing new, insightful content that differentiates Altera's solutions.
AI-Powered Proposal Process Management: Leverage our cutting-edge AI tool to manage the end-to-end proposal (RFP/RFI) process. This involves optimizing the AI-generated responses, facilitating SME review and refinement, and ensuring the timely delivery of high-quality, tailored proposals.
Cross-Functional Collaboration: Partner closely with Sales, Services, Product Owners, and other internal teams to understand solution capabilities, market needs, and competitive landscapes. Collaborate to develop more thoughtful, impactful, and competitive content for all client interactions.
Process Optimization & Innovation: Continuously seek ways to enhance our content management and proposal workflow. Identify opportunities to integrate new data sources, refine content categorization, and improve overall efficiency and effectiveness of our response strategies.
Client Engagement Insights: Analyze proposal outcomes to identify trends in client questions and our response efficacy. Utilize these insights to drive continuous improvement in our content and proposal strategies, ultimately contributing to increased win rates and organic growth.
Quality Assurance & Documentation: Maintain a high standard of accuracy, clarity, and consistency across all content and proposal documents. Ensure proper version control and utilization of documentation tools (e.g., SharePoint, Adobe, MS Office Suite, image capturing, and graphics tools).

QUALIFICATIONS

Education

Bachelor’s degree in marketing, communications, business, healthcare administration, or a related field, or equivalent years of relevant work experience.

Work Experience & Required Skills

Minimum 3+ years of experience in a role involving content management, proposal development (RFP/RFI), or project management within the healthcare technology industry.
Demonstrated experience in a role requiring strong curiosity, creativity, and proactive problem-solving.
Experience working with or interest in leveraging AI tools to enhance content and workflow efficiency.

Exceptional written and verbal communication skills, with a proven ability to articulate complex technical and functional information clearly and concisely.
Strong content management and organizational skills, with the ability to manage multiple projects and priorities simultaneously.
Excellent collaborative abilities, with a track record of working effectively with diverse internal stakeholders.
Analytical mindset with the ability to derive insights from data and apply them to content strategy.
Proficiency in standard office and documentation tools (e.g., MS Office Suite, SharePoint, Adobe).
Understanding of healthcare workflows and solutions is critical.

TRAVEL & LOCATION

Minimal travel is anticipated for this role, beyond potential attendance at internal sales meetings.
U.S. or Canada-based remote role.

Our company complies with all local/state regulations in regard to displaying salary ranges. If required, the salary range(s) are displayed below and are specifically for those potential hires who will perform work in or reside in the location(s) listed, if selected for the role. Any offered salary is determined based on internal equity, internal salary ranges, market data, ranges, applicant's skills and prior relevant experience, certain degrees and certifications (e.g. JD, technology), for example.

Salary Range

$60,000 - $80,000 CAD

Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by local law.

If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at:

HR.Recruiting@AlteraHealth.com

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Thank you for your interest in this opening. This role requires that complex or technical information is transformed into customized, clear, compelling content for a non-technical audience (e.g., a client, sales team, or executive). Please describe any experience you may have in ensuring that content resonates with your target audience.

Please share an example of how you’ve proactively identified and explored new opportunities to leverage technology to add greater strategic value to your role and the organization?

Standard RFP processes can often lead to canned answers that lack originality. Our new AI tool will generate initial responses, and your role will then heavily involve refining and enhancing the content to make it more thoughtful and competitive. Please provide a specific example of how you’ve taken an existing piece of content and elevated it to a higher standard of quality, insight and strategic relevance.

In a small, evolving team, collaboration is key. Describe any experience you may have in proactively engaging with multiple internal stakeholders (e.g., product owners, sales, services) to gather information or drive a shared objective.

Why this role? What is it about this role that interests you, and what makes you a terrific candidate for the opening?

What is your desired salary?

If you were referred to Altera, please share your referrer's name with us.

Have you previously worked at Altera (previously Allscripts) as either a full-time or part-time employee, or been engaged as a contract worker for Altera?

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I understand that the organization will rely, in part, on the information I provide in this Employment Application in considering whether to hire me. I understand that it is important that I provide complete and accurate information and certify that I have done so. If the organization discovers at any time that I failed to completely and honestly provide any information requested of me in this Employment Application or during the interview process, I understand that my application will no longer be considered or, if I am working for the organization, that I will be subject to disciplinary action, up to and including termination of employment. The organization is committed to compliance with the provisions of this nation's immigration laws regarding verification of employment eligibility. Any offer of employment will be contingent upon your ability to provide legally sufficient documentation showing your eligibility to be employed by this organization. Applicants or employees that present fraudulent documents for employment verification purposes will be terminated. I authorize the organization to contact anyone that it deems appropriate to verify the information I have provided or to further investigate my background, past performance and suitability for employment. I consent to being discussed by any person contacted by the organization and waive all rights to bring any action for defamation, invasion of privacy or any similar claim against anyone that provides information to the organization with a good faith belief that the information provided is true. I understand that the organization may choose to obtain background information about me from a consumer reporting agency. Before requesting a report from a consumer reporting agency, the organization will ask for my authorization. I understand that if I refuse to provide such authorization, my application for employment will not be considered. I understand that this Employment Application is not an offer of employment. I understand that nothing contained in this Employment Application creates a contract between the organization and me for employment or any other benefit. No promises regarding employment have been made and I understand that no such promise or guarantee is binding upon the organization. I understand that if I am hired, I will be an employee "at will," meaning I am not hired for any definite length of time and either I or the organization can terminate my employment at any time for any or no reason. If employed, I understand and agree that the organization retains the sole right in its business judgment to modify, suspend, interpret, or cancel, in whole or in part, at any time, with or without any notice, any published or unpublished policy, practice, procedure, process, or benefit. If employed, I understand that I may be required to comply with federal and/or state Drug Free Workplace Laws and regulations. I understand and agree to comply with such laws. If employed, I understand that as a condition of employment that I may be required to agree to and sign the organization’s confidentiality, non-compete, and/or other similar agreements. I also agree to notify the organization during the pre-employment process of any confidentiality, non-compete, and/or other similar agreements that I may have already signed with current and/or former employers, or other potential conflict. I understand that the technical processing and transmission of the application, including my personal information, may involve (a) transmissions over various networks, including the transfer of this information to the United States and/or other countries for storage, processing and use by , its affiliates, and their agents; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Accordingly, I agree to permit such parties to make such transmissions and changes, and hereby provide the necessary consent for the same.

Sr RFP Content & Proposal Specialist - Remote Canada

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