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Rec ID 1578 - Manager Client Technology

India

Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun.

Job Summary

We are looking for a highly motivated and experienced Manager to lead our team of Windows Support Engineers. The role involves overseeing the administration, maintenance, and support of Windows-based systems, ensuring operational excellence, and aligning team efforts with organizational goals. The ideal candidate will have strong leadership skills, technical expertise, and a proactive approach to problem-solving and team development.

 

Key Responsibilities

Team Leadership:

  • Supervise, mentor, and develop a team of Windows Support Engineers.
  • Delegate tasks and projects effectively, ensuring team productivity and performance.
  • Conduct regular team meetings, performance reviews, and individual check-ins.

Operations Management:

  • Oversee the maintenance and support of Windows servers, desktops, and related infrastructure.
  • Ensure efficient incident and problem management processes, minimizing downtime.
  • Monitor system performance metrics and ensure compliance with SLAs.
  • Manage escalation processes and ensure timely resolution of critical issues.

Strategic Planning:

  • Develop and implement strategies to improve system reliability, performance, and security.
  • Identify opportunities for automation and process optimization.
  • Contribute to infrastructure planning, upgrades, and migrations.
  • Collaborate with IT leadership to align team goals with organizational objectives.

Technical Oversight:

  • Provide guidance on complex technical issues and escalations.
  • Ensure best practices are followed in the configuration, patching, and security of Windows systems.
  • Oversee Active Directory, Group Policy, and domain management.
  • Stay updated on industry trends and emerging technologies to recommend enhancements.

Documentation and Reporting:

  • Ensure accurate and up-to-date documentation of systems, processes, and policies.
  • Generate reports on team performance, incident trends, and system health for senior management.
  • Track and report on key performance indicators (KPIs) for system and team effectiveness.

 

Required Skills and Qualifications

Technical Skills:

  • Extensive experience with Windows Server (2016/2019/2022), Windows 10/11, and Active Directory.
  • Proficiency in Group Policy management, DNS, DHCP, and PowerShell scripting.
  • Knowledge of virtualization platforms like Hyper-V, Azure or VMware.
  • Familiarity with cloud platforms (e.g., Microsoft Azure, AWS) and hybrid environments.
  • Strong understanding of IT security protocols and compliance standards.

Management Skills:

  • Proven experience managing IT teams, particularly in Windows support.
  • Strong organizational, decision-making, and conflict-resolution skills.
  • Ability to prioritize and manage multiple projects simultaneously.
  • Exceptional communication and interpersonal abilities.

 

Education and Certifications

  • Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
  • Relevant certifications, such as:
    • Microsoft Certified: Windows Server Hybrid Administrator Associate
    • Microsoft Certified: Azure Administrator Associate
    • CompTIA Project+ or ITIL Foundation
    • Certified Information Systems Manager (CISM) or similar (preferred).

 

Soft Skills

  • Leadership and team-building capabilities.
  • Analytical and problem-solving mindset.
  • Ability to work under pressure and handle escalations.
  • Focus on continuous improvement and professional development.

 

 

 Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by local law.

If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at:

HR.Recruiting@AlteraHealth.com

 

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