Systems Engineer(Citrix Virtualization)

Responsibilities

• Implement and support enterprise-level Citrix environments
• Install, configure, and maintain Citrix servers and ADCs and related systems
• Identify opportunities to standardize, enhance, and automate existing processes
• Investigate, troubleshoot, and resolve incidents and problems with Citrix and related systems
• Serve as third level escalation for Citrix support and troubleshooting
• Engage in technical problem solving across multiple technologies
• Performs other duties and special projects as assigned

 

Contribution towards the team synergy:

• Coach, and mentor junior team members and provide leadership.
• Complete root cause analysis and problem management and share with team members to improve team processes.
• Knowledge transfer with other team members to improve overall team education level.
• Take ownership of assigned task(s) and provide timely and accurate updates.

 

Qualifications

Academic and Professional Qualifications:

• Bachelor's degree in Computer Science, management information systems, or related field, or equivalent experience required.
• Technical certifications

Experience:

• 3+years of experience as Citrix Virtualization engineer/administration with responsibilities including, assessments, planning, implementation and upgrades/migrations in large environments with over 2000 users. Preferably in a healthcare environment
• Must be willing to working in weekend shifts and 12 hours shifts
• One of the following Citrix certifications is preferred but not required: Citrix Certified Enterprise Engineer (CCEE), Citrix Certified Professional - Virtualization (CCP-V); Citrix Certified Expert -Virtualization (CCE-V); Citrix Certified Professional - Networking (CCP-N)
• Experience configuring and managing Citrix technologies, including CVAD (Citrix Virtual Apps and Desktops 1912 or later), Citrix NetScaler/ADC, StoreFront, Citrix Provisioning Services (PVS) and Machine Creation Services (MCS), Citrix Cloud, Citrix in Azure, and other Citrix technologies
• Team Player with proven communication, organizational, and strong interpersonal skills
• Self-motivated, with keen attention to detail and excellent judgment skills
• Must have excellent writing and communication skills
• Ability to prioritize and drive to results with a high emphasis on quality
• Possess a detailed understanding of architectural dependencies of Citrix technologies
• Must have the ability to identify and instill industry best practices
• Ability to translate complex technical information into understandable business language
• Experience in Microsoft Azure Cloud.

• Experience with ITSM tools such as ServiceNow.