Rec ID 1783 - Associate Technical Support Consultant
Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun.
Job Description:
- Interact with customers to help troubleshoot and resolve highly complex product problems or issues.
- Diagnose and resolve complex customer questions or problems over the telephone/Internet in the areas of system configurations/setup, product functionality, and bugs/enhancements.
- Track and document inbound support requests and ensure proper notation of customer problems or issues.
- Stay abreast of current technology in products, design changes, and new products offered.
- Flexible business hours are sometimes required due to global activities.
Must haves:
- Collaboration Skills - Must work well in a team setting, across global time zones. Must be willing to learn from and share information with others on the team.
- Excellent written, communication, and time-management skills. Works well with others.
- Troubleshooting Skills - Able to analyze complex issues independently; problem solving ability is a must.
- Basic understanding of SQL (reading/writing queries, troubleshooting data issues)
- Application and Windows Server support experience
Preferred:
- Support experience with healthcare solutions and/or integrations
- Electronic Health Records (EHR)
- Ambulatory, Emergency, Acute, Post-Acute, etc..
- Health Information Exchange (HIE)
- HL7/CCD/CDA interfaces/Integrations
- Good working knowledge of SQL (reading/writing queries, stored procedures, jobs, troubleshooting)
- Azure server and networking experience
Required Experience: 3 - 5 years of work experience in a support setting
Shift: US Eastern Time (ET)
Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by local law.
If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at:
HR.Recruiting@AlteraHealth.com
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