Rec ID 1837 - Systems Support Engineer
Overview:
Welcome to Altera! Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world class outcomes. Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Allscripts is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information.
The primary purpose of this role is to:
- Provide product support to customers via the telephone and/or Internet (e.g., instant message, email)
- Assess nature of product or service issues and resolves support problems.
- Maintain log of product issues and conveys customer feedback to product development staff
- Closely monitor assigned client environment and proactively identify issue via keeping close watch on monitoring dashboard.
- Providing weekly/monthly client reports.
- Identify reoccurring issues and work with respective stakeholders to provide permanent fix.
- Adhere to Internal SLA’s set on handling alerts.
Location – Baroda/Pune
Experience – 3 -4 years
Skills -
Requirements:
- Excellent communication skills
- Hands-on analytical and troubleshooting Skills
- Hands-on working experience of application support in 24x7 operation.
- Experience in Windows servers infrastructure, Clustering
- Basics of Networking and Azure Monitoring
- Intermediate to Professional level of experience in SQL. E.g., SQL Jobs, SQL queries, Blocking, Always On
- Server Performance metrics - CPU, Memory, Queue length, MSMQ, I/O, Page writes, Perfmon, etc.
- Experience in ITIL workflow set up.
- Working in a 24*7 operational environment with rotational shifts.
- Application/Infrastructure/Database monitoring would be an added advantage
Qualifications:
Academic and professional qualifications:
- Bachelor’s Degree in computer science/IT or relevant work experience
Experience:
- Typically requires 3-4 years’ experience with a demonstrated competence in functional or technical troubleshooting of the assigned products.
Travel requirements:
- Minimal
Working arrangements:
- Work is performed in a standard office environment with minimal exposure to health or safety hazards
- Able and willing to work on ‘shifts’ or to be on an ‘after hours’ rotation
At Allscripts, our greatest strength comes from bringing together talented people with diverse perspectives to support the technology needs of 180,000 physicians, 1,500 hospitals and 10,000 post-acute organizations across the globe. Allscripts offers a competitive total rewards package, including holidays, vacation, and medical, disability and life insurance.
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