Back to jobs
New

Technical Support Consultant - 1870

India

Job Summary:

The primary responsibilities include, and not limited to:

  • Provide software application support to hospital IT staff via remote administration technologies.
  • Interact with International customers to help troubleshoot and resolve highly complex software problems.
  • Track and document inbound requests and ensure proper case documentation following standard operating procedures and meeting SLAs.
  • Educate clients on application functionality.
  • Explain software errors, and convey feedback to product development staff.
  • Position will require participation in after-hours and on-call support on weekends.
  • Ability to work independently in a challenging environment.            

 

Location: Pune


A successful candidate would possess the following qualities:

  • Strong desire and determination to resolve complex issues. You want to know, in detail, why an application is doing what it is doing.
  • Solid analytical, research, and trouble-shooting skills. Your solutions are evidence based, not guesswork.
  • Excellent communication skills. You must be able to clearly communicate to our English-speaking customer base. Strong verbal and written communication (in English) and interpersonal skills.
  • Exposure to interaction with international clients.
  • Understanding and recognizing the impact of the issues in relation to patient safety. If our software isn’t working, patients are impacted. 
  • Organized and attention to detail.  The smallest character out of place can bring down a system.
  • Self-driven, and a fast-learner for a fast paced environment.  Our software suites are massive, the databases expansive, and when you start, you will know little and need to learn quickly.
  • 3-5 years of experience with a demonstrated competence in functional or technical troubleshooting. You must be curious and driven to solve problems.
  • Bachelor’s Degree in Computer Science/IT, or health care related field, or equivalent experience.
  • Hands on SQL skills, should be able to write and read basic SQL Objects : queries, stored procedure, trigger etc.  
  • Basic understanding of Windows Server concepts, Internet Information Services (IIS).

 

Good to Have:

  • Exposure to HealthCare related applications (preferably Sunrise), HIT terminology, patient care environments.

 

Working Arrangements:

  • Flexible policy allowing employees to work from home and/or offices.
  • Able and willing to work in 24*7 shifts, after-hours, on-call and/or holidays.

 

Travel requirements:

  • May be required to travel to customer sites or conferences.

 

 

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf


Education

Select...
Select...
Select...

Select...
Select...
Select...
Select...
Select...

Altera has my consent to collect, store, and process my data for the purpose of considering me for employment and for a minimum of 1095 days thereafter. Privacy Policy

Select...

I understand that the organization will rely, in part, on the information I provide in this Employment Application in considering whether to hire me. I understand that it is important that I provide complete and accurate information and certify that I have done so. If the organization discovers at any time that I failed to completely and honestly provide any information requested of me in this Employment Application or during the interview process, I understand that my application will no longer be considered or, if I am working for the organization, that I will be subject to disciplinary action, up to and including termination of employment. The organization is committed to compliance with the provisions of this nation's immigration laws regarding verification of employment eligibility. Any offer of employment will be contingent upon your ability to provide legally sufficient documentation showing your eligibility to be employed by this organization. Applicants or employees that present fraudulent documents for employment verification purposes will be terminated. I authorize the organization to contact anyone that it deems appropriate to verify the information I have provided or to further investigate my background, past performance and suitability for employment. I consent to being discussed by any person contacted by the organization and waive all rights to bring any action for defamation, invasion of privacy or any similar claim against anyone that provides information to the organization with a good faith belief that the information provided is true. I understand that the organization may choose to obtain background information about me from a consumer reporting agency. Before requesting a report from a consumer reporting agency, the organization will ask for my authorization. I understand that if I refuse to provide such authorization, my application for employment will not be considered. I understand that this Employment Application is not an offer of employment. I understand that nothing contained in this Employment Application creates a contract between the organization and me for employment or any other benefit. No promises regarding employment have been made and I understand that no such promise or guarantee is binding upon the organization. I understand that if I am hired, I will be an employee "at will," meaning I am not hired for any definite length of time and either I or the organization can terminate my employment at any time for any or no reason. If employed, I understand and agree that the organization retains the sole right in its business judgment to modify, suspend, interpret, or cancel, in whole or in part, at any time, with or without any notice, any published or unpublished policy, practice, procedure, process, or benefit. If employed, I understand that I may be required to comply with federal and/or state Drug Free Workplace Laws and regulations. I understand and agree to comply with such laws. If employed, I understand that as a condition of employment that I may be required to agree to and sign the organization’s confidentiality, non-compete, and/or other similar agreements. I also agree to notify the organization during the pre-employment process of any confidentiality, non-compete, and/or other similar agreements that I may have already signed with current and/or former employers, or other potential conflict. I understand that the technical processing and transmission of the application, including my personal information, may involve (a) transmissions over various networks, including the transfer of this information to the United States and/or other countries for storage, processing and use by , its affiliates, and their agents; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Accordingly, I agree to permit such parties to make such transmissions and changes, and hereby provide the necessary consent for the same.