Job Application for Technical Support Consultant(support, SQL)

Back to jobs

New

Responsibilities:

Perform functional application configuration.
Interact with customers to help troubleshoot and resolve product issues in the areas of system configuration/setup, product functionality and bugs/enhancements.
Document issues and customer requests, following standard operating procedures and meeting SLAs.
Develop training content for customers and support team members.

Skills:

US Healthcare domain knowledge with healthcare application implementation or support experience.
Understanding of healthcare related application, HIT terminology, patient care environments.
Excellent problem-solving, troubleshooting, debugging, and strong customer support skills.
Excellent organizational, verbal and written communication, interpersonal, and time-management skills with the ability to multi-task and prioritize own work.

Good to Have:

Experience with HL7, MLM, ServiceNow.
Basic understanding of Azure environments.
Knowledge of configuring and using one or more Sunrise applications or components.
Basic understanding of database and writing SQL query statements to troubleshoot issues.

Experience:

Minimum 3 - 4 years’ experience in supporting hospital/healthcare software, or hospital experience as a clinician, registered nurse, or a clinical pharmacist.
Wiling to work in shifts
Must have good communication skills
Knowledge of relational database and writing SQL query statements to troubleshoot issues and perform modifications.
Experience with HL7, MLM, and Azure would be desirable.

Qualification:

Degree in healthcare or healthcare admissions and financials, Nursing, Pharmacy, Nursing Informatics or combination of equivalent skills and experience in information technology or Computer Science Engineering

Work Arrangements:

Standard work week or as defined by business requirements.
Shift covering U.S. daytime hours with shift allowance.
Can work remotely or in a standard office environment.
Able to work after-hours, on-call and/or holidays.

First Name

Last Name

Phone

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

What is your total experience?

How many years of experience with SQL Query? (Must be seen in resume)

Are you willing to work in shifts?

What is your current Salary?

What is your expected Salary?

What is the currency associated with your desired salary?

What is the notice period?

How many points will you give yourself for communication skills out of 10?

What is your current location? Are you ready to relocate to Pune?(currnetly its work from home)

Are you currently authorized to work in India?

Have you previously worked at Altera/Allscripts as either a full time or part time employee, or been engaged as a contract worker for Altera/Allscripts?

Are you currently employed by an Allscripts/Altera client or partner?

Do you have a non-compete, non-solicitation, confidentiality or similar agreement that could impact your ability to work for Altera?

If you have relatives currently employed at Altera/Allscripts, please share their names with us below and what is your relationship with the person

Altera has my consent to collect, store, and process my data for the purpose of considering me for employment and for a minimum of 1095 days thereafter.

Technical Support Consultant(support, SQL) - 1871

Apply for this job