Expert Systems Engineer (SCCM, Windows Server)

Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun.

Responsibilities

• You will be responsible for managing and implementing software updates and patches specifically for Windows-based systems and Azure cloud environments.
• Interact with customers(Internal/External) to help troubleshoot and resolve product problems or issues
• Diagnose and resolve complex customer questions or problems over the telephone/Internet in the areas of system configurations/setup, product functionality, and bugs/enhancements
• Track and document inbound support tickets and ensure proper notation of customer problems or issues
• Communicate with product development department to improve on current design or to identify possible problems with design
• Queue/ticket Management
• Monitoring infrastructure and Application events
• Advanced level troubleshooting, followed by escalation to SMEs or MS
• Azure Fundamentals and Windows OS
• Stay abreast of current technology in products, design changes, and new products offered

Qualifications 

• Bachelor’s Degree in computer science/IT/Others
• Any relevant IT certification would be a plus.
• Proven experience in patch management for Windows systems, including SCCM deployment experience.
• Familiarity with Azure cloud services and patch management in the cloud environment

Experience:

• 7 -10 years' experience in handling patch operations and leading the teams.
• Good communication skills and willing to work in shifts
• Manage and maintain the SCCM infrastructure, including servers, distribution points, and client settings
• Configure SCCM deployments and collections to target specific groups of devices for patching.
• Understanding of Win Server 2012, 2016 / Windows 10 environment
• Understanding of Windows administration troubleshooting ( DNS , DHCP , IIS, Windows Cluster, Event Logs, PerfMon , Disk Management )
• Intermediate Knowledge of SQL ( SQL Jobs , Select Query )
• Knowledge on Azure cloud concepts
• Experience in working with remote support tools (RDP, GTA, PCAnywhere etc.)
• International support experience (preferably US or Europe i.e. good command over verbal and written English)
• Knowledge/Experience on office applications, Word/Excel/PowerPoint/Team

 Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by local law.

If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at:

HR.Recruiting@AlteraHealth.com