
Rec ID 2037 - Technical Support Consultant
Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun.
Provides technical support to clients running Altera solutions. Assesses nature of system or service issues and resolves technical or sophisticated support problems through independent judgment and advanced problem-solving skills. A good candidate for this position will be familiar with healthcare customer service in this role, you will be responsible for answering questions from clients. To be successful as a health care customer service representative, you will need to be able to answer customer questions quickly and accurately. This means being able to survey vast amounts of information very quickly without overlooking anything important. You should also have a warm personality and the ability to provide excellent customer service. |
· Support organization's products · Follows all Standard Operating Procedures SOP’s (i.e. Patient Safety and Compliance) · Diagnoses and resolves client questions or problems over the telephone/Internet in the areas of system configuration/setup, product functionality and bugs/enhancements · Able to read and execute Structured Query Language (SQL) code · Tracks and documents inbound support requests and ensures proper notation of client problems or issues · Documents problems and solutions on how to properly address client or product problems · Maintains a log (SNOW) of issues and conveys client feedback regarding issues and collaborates with product development staff, via problem record or issue case to improve on current design or to identify possible problems with design · Assist clients in troubleshooting Altera products · Assists consultants during deployment/upgrade of client sites · Achieves established support goals · Works directly with clients on complex or multifaceted problems, leading the effort through ongoing engagement · Handles all specific product related functional and technology related issues including work required for system/data recovery, involving other necessary resources at Altera |
Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by local law.
If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at:
HR.Recruiting@AlteraHealth.com
Apply for this job
*
indicates a required field