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India -Contractor /Intern ( Windows Server Infrastructure/ app dynamics)

India

Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun.

 

Responsibilities:

  • Providing premium client services, working with the client, tracking their ongoing issues, and helping them resolve those issues.
  • Providing weekly/monthly client read-outs and presentations
  • Client's point of contact on any application/database performance issue.
  • Excelling at AppDynamics - Application performance management tool and utilizing it to monitor/evaluate application performance.
  • Identify, qualify & help drive the issues/bugs to remediation/resolution.
  •  Keep track of identified issues/fixes and drive this resolution across the client base.
  • Assess the extremely complicated application and database performance issues and drive them to resolution.
  • Identify known issues and turn them into an alert and establish operational workflow with operational teams.
  • Prepare necessary documentation around technical procedures as well as operational procedures.
  • Participate in weekly/daily technical/leadership calls to update on the progress.
  • Working in a 24*7 operational environment with rotational shifts.
  • Responsible for handling Level 2 analysis, troubleshooting, and resolution.

Experience & Knowledge:

  • Experience/Knowledge of Application/Infrastructure Monitoring tools/solutions.
  • Candidate must have 1-2 years of experience in supporting and monitoring
  • DynaTrace/AppDynamics/NewRelic or other Application Performance management tools etc.
  • Experience in Windows server infrastructure and. Net-based Application Support, IIS, worker process thread, Web config, Certificate binding, Event Logs
  • Server Performance metrics - CPU, Memory, Queue length, MSMQ, I/O, Page writes, Perfmon, etc.
  • Windows cluster, COM+, Log Parser
  • Basics of Networking and Azure Monitoring
  • Intermediate to Professional level of experience in SQL. E.g., SQL Jobs, SQL queries, Blocking, Always On
  • Experience with ITSM tools such as Service desk/ServiceNow.
  • Basic knowledge of ITIL framework (V3.0 foundation certificate would be added advantage)
  • International support experience (preferably US or Europe i.e., good command of verbal and written English)

 

Academic and Professional Qualifications:

  • Knowledge/Experience in office applications, Word/Excel/PowerPoint/Access
  • Bachelor’s degree in computer science/IT
  • Any relevant IT certification would be a plus
  • Strong interpersonal and communication skills (written and verbal) are a must to maintain our customer’s 1st focus, document processes, and communicate effectively within the te

 

 

 Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by local law.

If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at:

HR.Recruiting@AlteraHealth.com

 

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