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Associate Manager Client Technology - Req 2141

India

Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun.

Welcome to Altera! Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Allscripts is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information.

 

We are seeking a highly motivated and experienced Associate Manager, Patching Operations, to lead and manage a team of patching engineers. In this critical role, you will be responsible for the strategic planning, execution, and oversight of patch deployment across our extensive infrastructure, ensuring optimal system stability, security, and compliance. You will drive process improvements, foster team development, and collaborate with diverse stakeholders to maintain a robust and secure IT environment. This role requires strong leadership, technical expertise, and exceptional communication skills to effectively manage a large team and complex patching operations.

 

Qualifications 

  • Bachelor’s Degree in computer science/IT/Others
  • Any relevant IT certification would be a plus.
  • Proven experience in patch management for Windows systems, including SCCM deployment experience.
  • Familiarity with Azure cloud services and patch management in the cloud environment

Experience:

  • 8-12 years' experience in handling and leading teams

Responsibilities

  • Lead, mentor, and manage a team of patching engineers, fostering a collaborative and high-performance environment.
  • Provide guidance, training, and performance feedback to team members, ensuring their professional growth and development.
  • Manage team schedules, workloads, and resource allocation to optimize efficiency and productivity.
  • Conduct regular team meetings and performance reviews.
  • Develop and implement a comprehensive patch management strategy, including defining patching schedules, testing procedures, and rollback plans.
  • Ensure adherence to industry best practices and regulatory requirements.
  • Oversee the deployment of security patches, software updates, and hotfixes across a large and diverse infrastructure of servers, workstations, and other endpoints.
  • Manage and optimize the patch deployment process to minimize disruption and ensure timely updates.
  • Manage patching in Azure cloud environments, utilizing Azure Update Management and other relevant tools.
  • Collaborate with the security team to identify and prioritize vulnerabilities and ensure timely patch deployment to mitigate risks.
  • Identify and implement process improvements to enhance the efficiency and effectiveness of patch management operations.
  • Experience with automation tools and scripting for patch deployment and validation.
  • Generate regular reports on patch compliance, system health, and vulnerability status.
  • Ensure adherence to industry best practices and regulatory requirements.
  • Provide advanced troubleshooting support for patch deployment issues and collaborate with other IT teams to resolve complex problems.
  • Create and maintain detailed documentation of patching procedures, configurations, and troubleshooting steps.

 

 

 Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by local law.

If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at:

HR.Recruiting@AlteraHealth.com

 

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