
Associate Systems Engineer (Windows, Logic Monitor) - Req 2283
Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun.
Purpose of Role
Follow standard practices and procedures in analyzing situations or data for resolutions. Maintain strong liaisons with internal IT and Development Organizations. Work on operational activities such as Incidents & Requests and eventually grow more into Project/ Development areas and more complex work in the Logic Monitor area. Proficient with utilizing their skills with ITIL and Windows Event Logs.
Job Description
Responsibilities:
This resource is expected to deliver the day-to-day configuration management services to the organization with minimal direction, focusing work on prioritized tasks. Their specific responsibilities include:
- Preferably to have ITIL foundation knowledge/ experience.
- Working experience and knowledge on Event Management, Incident Management, MI’s, System Outages and how ITIL must be applied in the process of Incident Management.
- Support experience in configuration Management and understanding of PowerShell Scripting with some development background.
- Integration experience with ServiceNow, Chef and network automation tools.
- Basic understanding of scripting and ability to write basic scripts.
- Strong understanding of Windows Event Logs.
- Operational experience with utilization of monitoring tools and good understanding/ working experience with tracing health of agents/ collectors and support.
- Good understanding on windows servers, different types of services, clustering etc.
- MCSA Certification may be a plus.
- Understanding of different types of databases and ability with running queries.
- Mandatory skills around analytics, system issue troubleshooting, ability with understanding error logs, investigate issue to get system up and running with maintaining maximum system up-time.
- Experience in Linux/Windows/Network administration and operations desirable.
Additional Competencies
- 2-3 years of administrating enterprise Windows and Virtual Environment.
- Working knowledge of SQL server 2014, 2016, Always On.
- Sound knowledge on Various Operating systems flavors, System files, Registry.
- LogicMonitor Engine, Collector, LogicMonitor dashboards, Configuration Management.
- Understanding on QoS, Multicast, MPLS, Traffic, IP Telephony, Performance.
- Understanding of Cisco IP SLA, NetFlow, Multicast and VOIP.
- Experience in Linux/Windows/Network administration and operations desirable.
- Experience with monitoring solutions and/or associated protocols (WMI, SNMP, JDBC, HTTP, etc.)
- Experience with monitoring solutions and/or associated protocols (WMI, SNMP, JDBC, HTTP, etc.)
- Must have experience with IIS, Clustering & File & different services.
- Experience with Patching & Security remediation, AD and Domain services
- Experience with monitoring tools and antivirus will be added advantage.
- Knowledge of Data Center operations and vendor handling.
- Exceptional troubleshooting, written and oral communication skills.
Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by local law.
If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at:
HR.Recruiting@AlteraHealth.com
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