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Technical Support Consultant - Req 2349

India

Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun.

Technical Support Consultant

 

Responsibilities

  • Diagnose and resolve complex software problems in the areas of system configuration/setup, product functionality and bugs/enhancements.
  • Document issues and customer requests, following standard operating procedures and meeting SLAs.
  • Explain and demonstrate system issues to product development teams and convey customer
  • Troubleshoot and repair production databases, using sound understanding of relational database concepts such as indexes, foreign keys and triggers to safely perform the
  • Communicate with product design teams to improve on current design or to identify potential problems.
  • Write and execute Structured Query Language (SQL) code against large databases.
  • Working Revenue Cycle Solution, Account Payable, Account Receivable, US Payroll, Fixed Assets, and claims.

A successful candidate would possess the following qualities:

  • Accountable with strong desire and determination to resolve complex issues with the ability to prioritize and recognize the impact of the issue on patient care.
  • Solid analytical, research, and time-management skills with great attention to detail.
  • Excellent verbal and written skills interacting with development teams and clients around the globe.
  • Self-driven and a fast learner in a demanding environment.
  • Strong customer support skills with demonstrated ability to effectively deal with escalated customer concerns.

 

Qualifications

Academic and Professional Qualifications:

  • MCA/Bachelor/MBA Finance or master’s degree in commerce, Nursing, Pharmacy, Nursing Informatics or combination of equivalent skills and experience in information technology, clinical health care, or health care admissions and financials.

 

Mandate Experience

  • Has 2-4 years relevant working experience in US accounting/General Finance or Healthcare
  • Relevant working experience in Accounts receivable, Account Payable, US Payroll, Fixed Assets, General accounting and handling Banking compliance and claims
  • Has proficient level software support experience demonstrating troubleshooting / analytical skills
  • Has proficient level understanding of software development life cycle

 

 

Working Arrangements:

  • Shift Timings: 6.30 PM - 3.30 AM IST (Fixed Shift)
  • Able and willing to work after-hours, on-call and/or holidays

 

 

 Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by local law.

If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at:

HR.Recruiting@AlteraHealth.com

 

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