Sr Process Analyst(ITIL)

Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun.

Minimum Qualifications

• Bachelor’s degree in either of Computer Engineering, Operations Management, Information Systems, or related field.
• 3–5 years of experience in process analysis, business process improvement, or continuous improvement roles.
• Proven ability to map, document, and optimize complex cross-functional processes.
• Strong experience with process tools such as Visio, Service Now, Ms-Office, Teams
• Hands-on experience executing ITIL Process methodologies.
• Strong analytical and problem-solving skills with the ability to interpret data, identify trends, and recommend solutions.
• Excellent communication skills—able to translate technical process details into clear, actionable insights for leaders and stakeholders.
• Advanced skills in Excel, data analysis, and familiarity with Power BI/Co-Pilot or similar tools.
• Must be willing to work in rotational shifts and weekend shifts as and when required

Monitoring & Continuous Improvement

• Analyze process and product performance data to identify trends and areas for improvement.
• Monitor KPIs and evaluate the effectiveness of implemented processes.
• Identify bottlenecks and inefficiencies; propose and implement optimizations.
• Drive innovation, automation, and ongoing process enhancements.

Key Competencies

• Strong stakeholder management and facilitation skills.
• Ability to gather, analyze, and synthesize data from multiple sources.
• Detail-oriented with the ability to see the bigger strategic picture.
• Comfortable challenging the status quo and driving continuous improvement.
• Ability to deliver high-quality outputs under tight deadlines.
• Strong documentation and presentation capabilities.

 Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by local law.

If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at:

HR.Recruiting@AlteraHealth.com