
Associate Systems Support Engineer (Azure Infra, IIS, Windows server)
Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun.
Altera is committed to the growth and development of our associates. Does the job description below look like a great fit for your skill set? Feel free to apply! (If the hiring team determines that you're a qualified candidate for the opening, we'll ask you to share the news with your current manager before moving you forward in the process.). If you'd prefer, reach out to the recruiter for this opening to learn more about the requirements and your potential candidacy prior to submitting your application.
Key Responsibilities
- Demonstrate ownership and accountability by managing assigned tasks end-to-end from request intake to successful closure within defined SLAs.
- Support Azure resources including VMs, App Services, Load Balancers, and Azure Key Vault.
- Perform SSL/TLS certificate lifecycle operations including CSR generation, renewal, installation, validation, and revocation.
- Manage and validate certificates on Windows Servers and IIS, ensuring correct bindings and trust chains.
- Monitor certificate expiry alerts, proactively plan renewals, and troubleshoot certificate-related issues (binding, trust chain, expiry).
- Maintain accurate ticket updates, reporting, and documentation in ServiceNow or similar ITSM tools, following SOPs, security, and change management processes.
Key Requirements
- Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent hands-on experience).
- 1+ years of experience in IT infrastructure, cloud operations, system administration, or support engineering roles.
- Basic understanding of SSL/TLS, PKI, CSR, CRT, and PFX certificates.
- Foundational knowledge of Windows Server, IIS, and Windows Certificate Store.
- Exposure to Microsoft Azure (VMs, App Services, Azure Key Vault preferred).
- Comfortable working with command-line tools and basic PowerShell scripting.
- Ability to handle assigned tasks end-to-end, track progress, and provide timely updates.
- Experience or interest in reporting, data tracking, and documentation, with exposure to Power BI considered a strong advantage.
- Strong written and verbal communication skills, especially for status updates, reporting, and documentation.
- Willingness to work in a 24x7 support environment (9-hour shifts), including on-call rotations as required.
- High attention to detail, sense of responsibility, and willingness to learn.
Preferred Qualifications
- Exposure to Azure Key Vault, load balancers (F5), and basic networking concepts (DNS, HTTPS).
- Familiarity with ServiceNow or other ITSM tools.
- Understanding of ITIL best practices.
- Exposure to healthcare applications or regulated environments is an added advantage.
Education
- Bachelor’s Degree in Computer Science / Information Technology or equivalent.
Job Posting Information
- Publish to: Internal and External Job Portals
- External CV sourcing keywords:
Certificate Lifecycle, Azure, Windows, System Engineer
Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by local law.
If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at:
HR.Recruiting@AlteraHealth.com
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