Job Application for Manager Technical Services at Altera Digital Health Inc. UK

Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun.

Manager Technical Services

Altera Digital Health – UK

About Us

At Altera Digital Health, our entire digital outlook is built to fit how hospital staff, providers and patients live, work, and interact. Healthcare should be easier to access, easier to understand and easier to navigate. It should work smarter and be more intuitive. It should work for us instead of against us. Because, whether providing care or receiving it, people deserve a higher-level experience that fits and improves their everyday lives.

Role Requirements

Lead the technical services team, ensuring effective delivery and support
Oversee the planning, deployment, and maintenance of EPR systems and supporting infrastructure, ensuring alignment with clinical and operational needs.
Act as the technical authority for all systems-related projects, providing guidance on architecture, scalability, and integration.
Collaborate with clinical, operational, and IT stakeholders to translate business needs into technical solutions.
Manage vendor relationships, including third-party support, ensuring SLAs and compliance requirements are met.
Drive cloud adoption strategies, system migrations, and modernisation of legacy infrastructure.
Assist with management of system performance, availability, and security, lead response to incidents and coordinate root cause analysis and remediation.
Develop and maintain process, configuration and documentation for system deployment to facilitate standardised deployment and operational resilience.
Lead, mentor, and develop a multidisciplinary technical team, setting clear objectives and fostering a high-performance culture.
Manage resource planning, budgets and procurement activities for technical services.
Represent technical services in governance meetings and project boards, providing clear reporting and strategic input.

Build and maintain strong relationships with key stakeholders ranging in seniority up to and including executive level for clients, partners and internal teams. Act as the primary point of contact for technical-related communications and ensure stakeholder expectations are met.
Work closely with clients to understand their needs and ensure their satisfaction with programme delivery outcomes. Conduct regular meetings and reviews to provide updates and gather feedback.

Serves as the primary technical contact and initial point of escalation with the client to ensure a seamless partnership

Role Requirements

Bachelor’s degree preferred.
Up to75% of travel may be required.
Demonstrated ability to lead and mentor a diverse technical team, fostering a culture of continuous learning and professional growth.
Excellent communication skills for effective collaboration with internal application teams to drive technological initiatives.
Ability to balance and prioritize workload across teams for optimal department operations.
Experience within a SaaS or similar digital health environment is beneficial.

Working Arrangements

Standard work week or as defined by assignment requirements.
Primarily works in standard office environment or remotely.
May require after-hours, on-call support and/or holidays.
On-call and after-hour work during peak times including end of month/quarter/year; during this time PTO is limited to meet business needs.

Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by local law.

If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at:

HR.Recruiting@AlteraHealth.com

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I understand that the organization will rely, in part, on the information I provide in this Employment Application in considering whether to hire me. I understand that it is important that I provide complete and accurate information and certify that I have done so. If the organization discovers at any time that I failed to completely and honestly provide any information requested of me in this Employment Application or during the interview process, I understand that my application will no longer be considered or, if I am working for the organization, that I will be subject to disciplinary action, up to and including termination of employment. The organization is committed to compliance with the provisions of this nation's immigration laws regarding verification of employment eligibility. Any offer of employment will be contingent upon your ability to provide legally sufficient documentation showing your eligibility to be employed by this organization. Applicants or employees that present fraudulent documents for employment verification purposes will be terminated. I authorize the organization to contact anyone that it deems appropriate to verify the information I have provided or to further investigate my background, past performance and suitability for employment. I consent to being discussed by any person contacted by the organization and waive all rights to bring any action for defamation, invasion of privacy or any similar claim against anyone that provides information to the organization with a good faith belief that the information provided is true. I understand that the organization may choose to obtain background information about me from a consumer reporting agency. Before requesting a report from a consumer reporting agency, the organization will ask for my authorization. I understand that if I refuse to provide such authorization, my application for employment will not be considered. I understand that this Employment Application is not an offer of employment. I understand that nothing contained in this Employment Application creates a contract between the organization and me for employment or any other benefit. No promises regarding employment have been made and I understand that no such promise or guarantee is binding upon the organization. I understand that if I am hired, I will be an employee "at will," meaning I am not hired for any definite length of time and either I or the organization can terminate my employment at any time for any or no reason. If employed, I understand and agree that the organization retains the sole right in its business judgment to modify, suspend, interpret, or cancel, in whole or in part, at any time, with or without any notice, any published or unpublished policy, practice, procedure, process, or benefit. If employed, I understand that I may be required to comply with federal and/or state Drug Free Workplace Laws and regulations. I understand and agree to comply with such laws. If employed, I understand that as a condition of employment that I may be required to agree to and sign the organization’s confidentiality, non-compete, and/or other similar agreements. I also agree to notify the organization during the pre-employment process of any confidentiality, non-compete, and/or other similar agreements that I may have already signed with current and/or former employers, or other potential conflict. I understand that the technical processing and transmission of the application, including my personal information, may involve (a) transmissions over various networks, including the transfer of this information to the United States and/or other countries for storage, processing and use by , its affiliates, and their agents; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Accordingly, I agree to permit such parties to make such transmissions and changes, and hereby provide the necessary consent for the same.

Manager Technical Services

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