Application Engineer

⚡️ Why Altium?

Altium is transforming the way electronics are designed and built. From startups to world’s technology giants, our digital platforms give more power to PCB designers, supply chain, and manufacturing, letting them collaborate as never before.

• Constant innovation has created a transformative technology, unique in its space
• More than 30,000 companies and 100,000 electronics engineers worldwide use Altium
• We are growing, debt-free, and financially strong, with the resources to become #1 in the EDA industry

A Day in The Life of Our Application Engineer:

Technical Support (90%)

1. Provide general product support via email, phone or user forums.
2. Taking ownership and working support cases (post and pre-sales) and ensuring the cases are being worked in the correct priority order and resolved in a timely manner.
3. Provide support for users in the product onboarding process if needed.
4. Assist in the development of written materials such as technical notes, knowledge base articles and product training materials.
5. Support service project and system integration development(consulting, testing and implementing).
6. Conducting products pre-sales demonstrations if required.
7. Delivering public and private training classes.

Self Development (build and maintain technical knowledge level) (10%)

1. Work with early product releases to understand new features and their value.
2. Remain current on key industry issues and trends e.g. through magazine and web articles, white papers, press releases, conference proceedings, trade shows, seminars, tutorials and other methods.
3. Concerned about the competitor's products, understand their strengths.

What You’ll Need For This Position:

1. Bachelor's degree and above.
2. Electronic Engineering qualification preferred or equivalent experience.
3. Outstanding fresh graduate, or 2+ years experience.
4. Technical experience is welcomed.
5. Experience in a customer support/service environment (preferred).
6. Knowledge of the electronics industry including familiarity with key issues, design processes and Products.
7. Knowledge of PCB design, FPGA design, system design and/or embedded software development.
8. Good reading & writing English, fluent spoken English is preferred.

🎯 What Matters to Us

• Big-thinking in pursuit of purpose
• Diversity of thought
• Courage of conviction
• Transparency of intent
• Ingenuity of AND
• Agility in action
• Adaptability of approach
• Grit in pursuit of mission

🌍 Also, we would like you to know

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

💡 Learn more about why a career at Altium is an opportunity like no other: https://www.youtube.com/watch?v=cAYCOLpPLPE 

✈️ Altium Benefits: https://careers.altium.com/#s-benefits 

👏 Are you already an Altium employee? Please apply directly through our internal Greenhouse job board. If you have questions, please contact HR.