Data Analyst - Customer Service

⚡️ Why Altium?

Altium is transforming the way electronics are designed and built. From startups to world’s technology giants, our digital platforms give more power to PCB designers, supply chain, and manufacturing, letting them collaborate as never before.

• Constant innovation has created a transformative technology, unique in its space
• More than 30,000 companies and 100,000 electronics engineers worldwide use Altium
• We are growing, debt-free, and financially strong, with the resources to become #1 in the EDA industry

About the Role:

We're looking for a Data Analyst to join our growing team. It’s a fast-paced environment in which you will be the first point of contact in supporting our customers and their suppliers with onboarding, technical support, and data analytics. We need people who are organized, able to think on their feet, and who can find creative solutions to interesting problems.

A Day in The Life of Our Data Analyst:

• Evaluate customer Spend and Bill of Material data for ingestion
• Troubleshoot issues and work with our technical teams to identify and report bugs
• Effectively manage inbound support requests via helpdesk, tickets, and email 
• Be an advocate for our customers and proactive in finding solutions
• Identify trends in feature requests and reporting these to our Product team
• Contribute to our training documentation and assist teammates in understanding and handling technical issues

Who you are and what you’ll need for this position:

• Bachelor's degree in computer science, engineering, or equivalent from a reputed university
• 3+ years of experience as a Business Analyst in Procurement or Supply Chain
• Demonstrate effective interpersonal and communication skills
• Advanced Excel skills and proficient in digital tools
• Understanding of Bill of Material, procurement data structures
• Ability to understand complex data sets and identify gaps
• Strong background in customer support and logical troubleshooting
• Ability to develop proficiency in ticketing system
• Be self-motivated and able to work with minimal supervision

India Benefits 

✈️ Annual leave

🤒 Paid sick leave, bereavement leave

👶 Maternity/paternity leave

🎊 Public holidays

🏥 Medical insurance

🚘 Business travel and meal allowance

🖥 Home internet allowance 

🧘 Employee Mental Assistance Program

🎁 Work anniversary gifts

🥳 Employee referral program

🌍 Remote working abroad program

📚 Professional development support and resources 

🥪 Lunch coupons and cafeteria refreshments in the office

🎯 What Matters to Us

• Big-thinking in pursuit of purpose
• Diversity of thought
• Courage of conviction
• Transparency of intent
• Ingenuity of AND
• Agility in action
• Adaptability of approach
• Grit in pursuit of mission

🌍 Also, we would like you to know

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

💡 Learn more about why a career at Altium is an opportunity like no other: https://www.youtube.com/watch?v=cAYCOLpPLPE 

✈️ Altium Benefits: https://careers.altium.com/#s-benefits 

👏 Are you already an Altium employee? Please apply directly through our internal Greenhouse job board. If you have questions, please contact HR.