Head of Registrar's Office

ABOUT ALU

ALU provides higher education for a higher purpose. Our students declare missions, not majors.
They develop the real-world skills to take on the world’s most pressing challenges. And they take ownership of their learning from day one through our peer and student-led approach – because ALU believes in the power and agency of young people to start shaping the future right now.
Together with a world-class faculty and staff, our students are igniting a ripple of positive impact across Africa and the world.

HOW WE WORK

As a high-growth start-up, the ALU Team works in starkly different ways to traditional academic bureaucracies. We approach education from first principles, empower individuals to design, test, and implement creative new ideas, and work closely together to craft transformative learning experiences. We are deeply passionate about our students and excited by the challenge of building something entirely new.  

The African Leadership University is committed to ensuring the safety and Well-being of all students under our care. As part of this commitment , we have a comprehensive safeguarding policy in place , which outlines our Zero-tolerance approach to any violation of safeguarding.

ABOUT THE ROLE

As the Head of Registry at ALU, you will play a pivotal role in shaping the future of higher education. We are seeking a visionary leader with a strong background in data-driven operations and a passion for student success. This role will require you to oversee the entire registry function, ensuring that our academic processes align with our innovative mission.

RESPONSIBILITIES

Systems & Process Management

• Leverage expertise in data analysis and IT auditing to drive strategic decisions. Develop robust data systems and processes to inform academic policies, improve student experiences, and optimise operational efficiency.
• Design and implement innovative systems and workflows to streamline registry operations, reduce administrative burdens, and enhance student satisfaction.
• Oversee the implementation and effective use of IT solutions to support registry functions, including student information systems, academic records management, and course scheduling.
• Oversee the management of policies, processes, and operations of the Registrar’s Office.
• Review, develop, design, and implement procedures and business processes for records, registration, and scheduling to increase department efficiency and effectiveness.
• Provide oversight for integrity and accuracy of student academic record-keeping and transcript production and ensure all student education records are maintained in an accurate and secure manner.

Academics 

• Publish and maintain the course catalogue, including course prerequisites, special restrictions, expected class size, course descriptions, faculty assigned, section schedule, and degree requirements.
• Play a key role on the Enrollment Management team, collaborating with colleagues from various units to ensure effective student recruitment, admissions, and retention.
• Develop, propose, and implement a multi-year academic calendar that aligns with ALU's strategic goals and operational needs.
• Ensure strict adherence to all relevant regulatory requirements, including data privacy laws and accreditation standards.

Leadership

• Build and manage a high-performing team of registry professionals. Provide mentorship, training, and support to foster a culture of excellence and innovation.
• Collaborate with academic departments and student services to develop and implement strategies that support student success and retention.
• Effectively communicate with faculty, staff, students, and external stakeholders to build strong relationships and promote a positive image of ALU.

REQUIREMENTS

Essential

• Education: Bachelor's degree or equivalent with a focus on information technology, business administration, or a related field. Master's degree preferred.
• Experience: Minimum of 5 years of experience in data analysis, IT auditing, and process improvement Experience in a registry or similar role, preferably in a higher education setting an added advantage.
• Technical Skills: Proficiency in student information systems (e.g., Salesforce, Oracle), data analytics tools, and relevant software applications.
• Leadership Skills: Proven ability to lead and motivate teams, manage projects effectively, and drive organisational change.
• Strategic Thinking: Strong analytical and problem-solving skills, with the ability to think strategically and develop innovative solutions.
• Communication Skills: Excellent written and verbal communication skills, with the ability to effectively communicate with diverse audiences.

Preferable

• Experience in a non-traditional or innovative higher education setting.
• Knowledge of international education standards and best practices.
• Experience with data-driven decision-making and predictive analytics.