Campus Operations Intern

ABOUT ALU

ALU provides higher education for a higher purpose. Our students declare missions, not majors.
They develop the real-world skills to take on the world’s most pressing challenges. And they take ownership of their learning from day one through our peer and student-led approach – because ALU believes in the power and agency of young people to start shaping the future right now.
Together with a world-class faculty and staff, our students are igniting a ripple of positive impact across Africa and the world.

HOW WE WORK

As a high-growth start-up, the ALU Team works in starkly different ways to traditional academic bureaucracies. We approach education from first principles, empower individuals to design, test, and implement creative new ideas, and work closely together to craft transformative learning experiences. We are deeply passionate about our students and excited by the challenge of building something entirely new.

The African Leadership University is committed to ensuring the safety and Well-being of all students under our care. As part of this commitment , we have a comprehensive safeguarding policy in place , which outlines our Zero-tolerance approach to any violation of safeguarding.

THE TEAM

The Operations Team is a vital part of ALCHE's mission, as we ensure the smooth functioning of the university's administrative, logistical, and technological infrastructure. We work collaboratively to provide top-notch support to our students, faculty, and staff, and are committed to maintaining a culture of excellence, innovation, and inclusivity. Our team regularly interacts with other teams such as admissions, academics and finance to provide seamless support for the university's operations.

ABOUT THE ROLE

RESPONSIBILITIES

Facilities Management 

• Ensuring a high service quality among ALCHE's service providers on the campus including monitoring of the level of service. 
• Ensure that ALCHE campus is operational by undertaking regular checks and any required actions are communicated to service providers.
• Ensure that support is provided to all ALCHE departments to ensure that on-campus events are carried out successfully. 
• Acting as the intermediary and liaison between service providers and students in the case of challenges encountered, or complaints lodged against either party.
• Ensure that all processes, policies, protocols and SOPs for ALCHE are being followed.

Procurement 

• Keep records of all expenses incurred by the Operations Department as per process set by ALCHE & ALU.

Transport Logistics

• Review and arrange all transportation paperwork inclusive of driver logs, trip reports and invoices.
• Responding to transport requests received through the transport email. Airport pickups, drop-offs and daily transport are requested and approved through the transport email.
• Liaise between the driver and the person who requested for transport. It’s the Operations Intern responsibility to make sure the driver arrives on time and alert the person who requested transport.

Office Support

• Ensure all office & classroom spaces are maintained in proper condition and assist staff for any required needs.
• Act as the front desk person to receive all incoming calls and visitors.
• Monitor and maintain office and technical supplies.
• Assist in the planning and execution of ALCHE events.

Such other duties in respect of the Company as may be reasonably assigned by your team manager.

REQUIREMENTS

Essential

• Bachelor's degree in business administration, operations management, or a related field.
• Strong organizational skills with the ability to multitask and prioritize competing demands.
• Excellent communication and interpersonal skills with a customer service mindset.
• Proficient in google tools and other computer applications.
• Ability to work independently as well as collaboratively as part of a team.
• Flexibility to work occasional evenings or weekends, as needed.

Plus factors

• Experience with event planning and coordination, particularly in an academic setting.
• Familiarity with student services and support, and the ability to effectively communicate with students, faculty, and staff.
• Proficiency in project management software and tools, such as Asana or Trello.
• Knowledge of and experience with sustainability practices and initiatives, particularly in relation to campus operations and facilities.

Contract Duration: 6 Months