Product Coach (Bilingual)

ABOUT ALU

ALU provides higher education for a higher purpose. Our students declare missions, not majors.
They develop the real-world skills to take on the world’s most pressing challenges. And they take ownership of their learning from day one through our peer and student-led approach – because ALU believes in the power and agency of young people to start shaping the future right now.
Together with a world-class faculty and staff, our students are igniting a ripple of positive impact across Africa and the world.

We are dedicated to fostering an open yet secure environment, balancing the safety of students, staff, and visitors with respect for individual rights, and safeguarding responsibilities.

HOW WE WORK

As a high-growth start-up, the ALU Team works in starkly different ways to traditional academic bureaucracies. We approach education from first principles, empower individuals to design, test, and implement creative new ideas, and work closely together to craft transformative learning experiences. We are deeply passionate about our students and excited by the challenge of building something entirely new.

The African Leadership University is committed to ensuring the safety and Well-being of all students under our care. As part of this commitment , we have a comprehensive safeguarding policy in place , which outlines our Zero-tolerance approach to any violation of safeguarding.

ABOUT THE CRA TEAM

The Center for a Reimagined Africa (CRA) supports African public sector leaders in developing the expertise, experiences and partnerships needed to improve service delivery and outcomes for African citizens. We run various  learning programs targeted at public sector officials at varying levels of seniority. 

THE ROLE

We are seeking Product Coaches to support the Digital Ambassador Program in Togo, a government initiative aimed at accelerating the digitization of public services. Product Coaches will work alongside the Product Management Faculty to provide hands-on coaching, mentorship, and practical guidance to Digital Ambassadors as they apply product management principles to real-world government digital transformation projects.

RESPONSIBILITIES

Product Coaching & Mentorship

• Provide monthly small-group coaching sessions.
• Support Ambassadors in applying product management frameworks to their government projects.
• Offer real-time problem-solving, feedback, and strategies for overcoming challenges in digital transformation.

Office Hours & Drop-In Support

• Host optional office hour sessions each month where Ambassadors can seek guidance on various product management issues. 
• Help Ambassadors refine their approach to launching and iterating digital services.

Collaboration with Product Management Trainer

• Work closely with the Product Management Faculty to align coaching content with training objectives.
• Identify common challenges across Ambassadors and provide insights to improve the training experience.

EXPERIENCE

• 5+ years of experience in Product Management, ideally in civic tech, digital government, fintech, SaaS, or public service innovation.
• Experience in mentoring, coaching, or training product teams.
• Ability to provide structured feedback and guide product development in resource-constrained environments.
• Fluency in BOTH English and French.

LOCATION

• Remote (with two in-person training workshops in Togo)

START DATE

• 05 May 2025 (12-month, part-time contract)