Campus Operations Coordinator

ABOUT ALCHE

ALCHE provides higher education for a higher purpose. Our students declare missions, not majors. They develop the real-world skills to take on the world’s most pressing challenges. And they take  ownership of their learning from day one through our peer and student-led approach – because ALCHE  believes in the power and agency of young people to start shaping the future right now. Together with a world-class faculty and staff, our students are igniting a ripple of positive impact across  Africa and the world. Our mission is not going unnoticed. Fast Company ranked ALCHE one of the 50 most innovative  organizations in the world and the most innovative endeavor in Africa; and The New York Times  recognized ALCHE as one of the eight places in the world “where history is being made.” Join us.

We are dedicated to fostering an open yet secure environment, balancing the safety of students, staff, and visitors with respect for individual rights, and safeguarding responsibilities.

HOW WE WORK

The ALCHE Team works in starkly different ways to traditional academic bureaucracies. We approach  education from first principles, empower individuals to design, test, and implement creative new ideas,  and work closely together to craft transformative learning experiences. We are deeply passionate about  our students and excited by the challenge of building something entirely new.

ABOUT THE TEAM

The Operations Team is a vital part of ALCHE's mission, as we ensure the smooth functioning of the university's administrative, logistical, and technological infrastructure. We work collaboratively to provide top-notch support to our students, faculty, and staff, and are committed to maintaining a culture of excellence, innovation, and inclusivity. Our team regularly interacts with other teams such as admissions, academics and finance to provide seamless support for the university's operations.

ABOUT THE ROLE

The role of the campus coordinator is to ensure the efficient functioning of the campus and provide  assistance to the Operations department in various administrative and logistic tasks. This includes  maintaining accurate records and tracking data related to the operations team to ensure that everything  runs smoothly. 

We are seeking a Campus Operations Coordinator to support the daily operations of our ALCHE campus.  The Campus Operations Coordinator will play a key role in ensuring that our facilities are safe, functional,  and welcoming to students, staff, and visitors.

RESPONSIBILITIES

Facilities & Campus Operations

•  Oversee daily campus operations to ensure facilities are well-maintained, safe, functional and  aligned with ALCHE’s operational standards. 
• Monitor all service providers (cleaning, maintenance, security, landscaping, waste management,  cafeteria services, transportation, etc.) and ensure contractual SLAs and KPIs are consistently met.
• Conduct routine campus inspections and audits to proactively identify potential issues and ensure  corrective actions are implemented in a timely manner. 
• Assist in preparing, implementing and continuously improving campus SOPs for facilities, safety,  maintenance, and service delivery
• Oversee campus asset management: ensure proper usage, maintenance, repair and inventory of  equipment, furniture, and fixed assets. 
• Support security processes and compliance with risk management policies through regular  security drills, monitoring incident reports, and ensuring escalation protocols are followed.
• Act as first responder and on-site lead during any operational or emergency incidents.
• Support logistics and facility preparations for all on-campus events, classes, or external bookings in  coordination with various departments.

Procurement & Vendor Management

• Serve as the main liaison for service providers on procurement, contracts, pricing, and vendor  onboarding. 
• Ensure timely processing of purchase orders, invoices and payment requests in compliance with  ALCHE and ALU procurement guidelines. 
• Keep up-to-date records for all procurement-related documents including vendor agreements,  contracts, pricing lists and service scopes. 
• Work closely with Finance & Accounting to track expenses and maintain accurate budget  utilization records for all operational spending.
• Support periodic contract renewals, negotiations, and vendor performance evaluations.

Performance & Data Management 

• Maintain and regularly update all operations dashboards, reports, and performance trackers for  service providers, facilities utilisation, expenses, and utilities. 
• Monitor and analyze utilities consumption (water, electricity, internet) to identify inefficiencies and  support sustainability efforts. 
• Provide weekly/monthly reporting to the Campus Operations Lead on key operational KPIs, risks,  and opportunities for process improvements.
• Support data-driven reviews of facilities conditions, vendor performance, and campus service  quality.

Team Collaboration & Support

• Serve as the liaison between students, staff, visitors, and service providers for the resolution of  complaints, service gaps, or operational issues.
• Coordinate with all departments to ensure smooth execution of academic and non-academic  activities requiring operational support.
• Provide training or refresher sessions to junior staff or interns on operational protocols, SOPs, and  emergency preparedness. 

Continuous Improvement & Special Projects

• Identify opportunities for operational efficiency, cost savings, and service quality improvements. 
• Support the development and rollout of new systems, tools, or processes to improve campus  operations. 
• Participate in periodic policy or SOP reviews to ensure operations are aligned with evolving  institutional needs.
• Lead or contribute to special projects assigned by the Campus Operations Lead related to campus  expansion, renovations, sustainability initiatives, or student experience enhancement.

Ensure the safety and well-being of all young persons and vulnerable adults with whom we deal,  by adhering to ALU’s comprehensive safeguarding policy, maintaining a zero-tolerance approach to any violations of safeguarding standards.

REQUIREMENTS

• Bachelor's degree in Engineering, Facilities Management, operations management, business  administration or a related field. 
• 1-3 years of experience in operations management, preferably in a campus or educational setting.
• Strong organizational skills with the ability to multitask and prioritize competing demands.
• Excellent communication and interpersonal skills with a customer service mindset.
• Proficient in google tools and other computer applications. 
• Ability to work independently as well as collaboratively as part of a team.
• Flexibility to work occasional evenings or weekends, as need.

Plus factors

• Experience with event planning and coordination, particularly in an academic setting.
• Familiarity with student services and support, and the ability to effectively communicate with  students, faculty, and staff. 
• Proficiency in project management software and tools, such as Asana or Trello.
• Knowledge of and experience with sustainability practices and initiatives, particularly in relation to  campus operations and facilities.

  Location: Pamplemousses, Mauritius

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