Enrollment Manager

ABOUT ALU

At the African Leadership University (ALU), we're more than just an institution—we're a catalyst for transformation. Our mission is to develop a new generation of ethical and entrepreneurial leaders who will shape Africa's future. Through our innovative curriculum, focus on experiential learning, and vibrant pan-African community, we empower students to become changemakers, problem-solvers, and innovators. At ALU, we're not just teaching; we're nurturing the leaders who will drive Africa's progress and prosperity in the 21st century

We are dedicated to fostering an open yet secure environment, balancing the safety of students, staff, and visitors with respect for individual rights, and safeguarding responsibilities.

HOW WE WORK

The ALU Team works in starkly different ways to traditional academic bureaucracies. We approach education from first principles, empower individuals to design, test, and implement creative new ideas, and work closely together to craft transformative learning experiences. We are deeply passionate about our students and excited by the challenge of building something entirely new.

The African Leadership University is committed to ensuring the safety and Well-being of all students under our care. As part of this commitment , we have a comprehensive safeguarding policy in place , which outlines our Zero-tolerance approach to any violation of safeguarding.

ABOUT THE TEAM

The Enrolment Management team is responsible for one of the most critical handoffs in a student's journey — from admitted applicant to enrolled ALU student. We are a process-driven, student-centred, and data-savvy team that works at the intersection of admissions, operations, and student experience. We care deeply about removing barriers, creating seamless transitions, and making every new student feel genuinely welcomed and prepared before they even arrive.

ABOUT THE ROLE

The Enrolment Manager is responsible for driving successful student matriculation and enrolment across the university's programmes. Working at the critical intersection between admissions and student onboarding, this role ensures that admitted students complete enrolment, are fully prepared for the start of their studies, and transition smoothly into university life. Reporting to the VP of Enrolment, the Enrolment Manager plays a key role in maximising yield from admitted applicants and supporting institutional enrolment targets.

RESPONSIBILITIES

• Lead and manage the matriculation and enrolment process for all admitted students, ensuring a seamless, timely, and positive experience from offer acceptance through to enrolment confirmation.
• Develop and implement strategic yield initiatives to convert admitted applicants into enrolled students, working collaboratively with the Admissions Director to use  data-driven approaches to target interventions effectively.
• Design and oversee pre-enrolment communication and engagement programmes, including welcome campaigns, orientation preparation, and personalised outreach to admitted students.
• Immigration support — guidance on visa applications, documentation, and compliance for international students
• Flight bookings — managing travel logistics aligned with onboarding timelines
• Collaborate closely with Admissions, Financial Aid, and the Registrar to ensure smooth handoffs and resolve barriers to enrolment such as outstanding documentation, fee deposits, or financial aid queries.
• Monitor enrolment data and pipeline metrics in real time, identifying at-risk students and implementing timely interventions to prevent drop-off.
• Manage the enrolment system and SIS workflows, ensuring data accuracy, process integrity, and compliance with institutional requirements.
• Coordinate with academic departments, student services, IT, accommodation, and other stakeholders to ensure readiness for new student arrivals.
• Produce regular enrolment reports and forecasts for senior leadership, including yield analysis, gap-to-target assessments, and cohort profiling.
• Develop and maintain enrolment policies and procedures, ensuring compliance with regulatory requirements and institutional governance.
• Identify and implement process improvements and technology enhancements to increase enrollment efficiency and student experience.
• Manage and develop the enrolment team, building capability and maintaining high service standards during peak enrolment periods.

Qualifications & Experience

REQUIRED EXPERIENCE

• Experience (typically 5+ years) in enrolment management, admissions operations, or student services within a higher education institution.
• Strong understanding of the student lifecycle from admissions through matriculation and early retention.
• Experience with student information systems and CRM platforms (e.g. Banner, Slate, or equivalent).
• Proven project management skills — able to coordinate complex, multi-stakeholder processes within tight deadlines.
• Demonstrated ability to manage and motivate a team in a dynamic, deadline-driven environment.

REQUIRED COMPETENCIES

Functional Skills

• Enrolment operations management and SIS/CRM system proficiency.
• Excellent data analysis skills — able to interpret enrolment trends and translate insights into targeted action.
• Yield strategy design and implementation.
• Project management across complex, multi-stakeholder timelines.
• Process improvement and systems optimisation.

Soft Skills & Mindset

• Outstanding interpersonal and communication skills with a deeply student-centred approach.
• Highly organised and detail-oriented — able to manage multiple concurrent workflows without dropping the ball.
• Collaborative and cross-functional — works effectively across admissions, finance, IT, and academic teams.
• Calm under pressure and adaptable to shifting priorities during peak enrolment periods.
• Bachelor's degree required; Master's degree in Higher Education Administration or related field preferred.