Academic Operations Intern

ABOUT ALU

At the African Leadership University (ALU), we're more than just an institution—we're a catalyst for transformation. Our mission is to develop a new generation of ethical and entrepreneurial leaders who will shape Africa's future. Through our innovative curriculum, focus on experiential learning, and vibrant pan-African community, we empower students to become changemakers, problem-solvers, and innovators. At ALU, we're not just teaching; we're nurturing the leaders who will drive Africa's progress and prosperity in the 21st century

We are dedicated to fostering an open yet secure environment, balancing the safety of students, staff, and visitors with respect for individual rights, and safeguarding responsibilities.

HOW WE WORK

The ALU Team works in starkly different ways to traditional academic bureaucracies. We approach education from first principles, empower individuals to design, test, and implement creative new ideas, and work closely together to craft transformative learning experiences. We are deeply passionate about our students and excited by the challenge of building something entirely new.

The African Leadership University is committed to ensuring the safety and Well-being of all students under our care. As part of this commitment , we have a comprehensive safeguarding policy in place which outlines our Zero-tolerance approach to any violation of safeguarding.

ABOUT THE ROLE

The Academic Operations Intern is key in supporting the Dean of Undergraduate Programs to deliver an exceptional student experience at ALU Rwanda. The intern assists in managing key projects that cut across academic, non-academic, and facilities teams, including initiatives that involve collaboration across the university. This role also includes supporting data collection and review from various departments to help identify opportunities for improving both academic and non-academic operations. It’s a great learning opportunity for someone interested in academic operations and cross-functional project work.

RESPONSIBILITIES

Data Support

• Assist with collecting, organizing, and analysing data from Student Life, Academic, and Operations teams.
• Help track key performance indicators and support basic data analysis under supervision.
• Contribute to drafting periodic reports by compiling inputs from different teams.

Project Support

• Support the coordination of academic and cross-functional projects led by the Dean.
• Help document timelines, key tasks, and meeting notes to keep projects on track.
• Assist in gathering inputs and updates from departments involved in project work.

Academic Operations Assistance

• Help document academic improvement plans and track progress with guidance from internal teams.
• Support the maintenance of the central campus calendar by updating scheduled activities.
• Assist in organizing learning materials and preparing for the start of each semester.
• Support coordination for academic events by liaising with relevant stakeholders.

Student Experience Support

• Assist in collecting student feedback and organizing it for review.
• Help follow up on improvement plans by tracking key action items.
• Contribute to monitoring student experience indicators like Net Promoter Scores and satisfaction ratings.

Academic Communications Assistance

• Support the drafting and distribution of academic updates, announcements, and policy changes.
• Help ensure timely communication between students and relevant academic teams.
• Assist in managing academic queries by routing them to the correct departments.
• Help support the student help desk operations by tracking queries and response times.
• Adhere to ALU’s safeguarding policies to ensure the safety and well-being of all students.
• Liaise with student leadership and the Dean’s Circle.

REQUIREMENTS

• In good academic, financial, and disciplinary standing.
• Strong interest in academic operations, project coordination, or student support services.
• Good organizational skills and attention to detail.
• Good data analysis skills and comfortable learning to use new tools
• Strong written, presentation, and verbal communication skills.
• Ability to collaborate effectively and respectfully with fellow students, faculty, and staff.
• Familiarity with tools like Canvas, Salesforce, or Freshdesk is a plus, but not required