Legacy Reward Program and Delivery Specialist

Are you excited about shaping the future of the Legacy Rewards Program to drive innovation and operational excellence? Do you thrive on managing complex projects and optimizing processes to enhance learner and alumni satisfaction? Are you passionate about delivering meaningful impact and achieving strategic goals? If so, this might just be the role for you!

ABOUT ALX AFRICA

ALX Africa, a non-profit organisation under the ALX Foundation, is dedicated to unlocking the potential of Africa's digital future. Formerly part of Sand Tech Holdings, we've embarked on an independent journey to provide world-class tech skills training and career acceleration programmes. Our mission is to bridge the digital divide, upskill and reskill talent, and create a generation of innovative leaders. By 2030, we aim to empower 2 million Africans to secure sustainable tech careers.

With hubs in 8 cities across Africa and counting, we provide safe access to quality learning and a dedicated network of expert instructors. Our innovative programmes equip learners with the practical skills and knowledge needed to succeed in today's rapidly evolving tech industry. Through a combination of rigorous coursework, industry partnerships, and hands-on projects, we prepare our students for in-demand roles in software engineering, data science, and cybersecurity.

We achieve this by:

• Providing young professionals with access to the most in-demand tech skills that will power the future.
• Empowering the next generation of technology innovators, entrepreneurs, and business leaders through challenging, real-world coursework.
• Building a lifelong, impactful community of tech professionals that support them at all stages of their career journey. 

 Visit our website www.alxafrica.com to learn more about our digital revolution.

ABOUT THE ROLE

Legacy Rewards is responsible for driving key learner and alumni behaviors—such as persistence, graduation, career-readiness, and sustained, financially sustainable engagement—across ALX programs.

As the Legacy Rewards Program and Delivery Specialist, you will play a pivotal role in driving program innovation, operational delivery, and continuous optimisation to improve learner and alumni engagement, persistence, and graduation outcomes. Reporting to the Loyalty & Rewards Lead, you will collaborate on strategic program development while taking ownership of project execution and operational oversight to ensure reward initiatives are delivered on time, within budget, and aligned with organisational and Legacy Rewards goals.

This role focuses on driving learner and alumni engagement through strategic initiatives, operational oversight, and process improvement. Your success will be measured against key performance indicators, including program engagement, operational efficiency, and financial sustainability.

Key responsibilities include:

• Innovating, conceptualising, and delivering reward projects to meet timelines, budgets, and engagement targets.
• Conducting data analysis to measure project impact, track performance, identify trends, and support data-driven decision-making.
• Ensuring accurate points allocation and timely reward distribution by collaborating with Partnerships, City, Data, and Engineering teams.
• Managing and forecasting stock levels and costs to ensure high-demand rewards are available while minimising overstock and optimising spend.
• Coordinating with cross-functional teams to resolve operational roadblocks and streamline processes for greater efficiency.

You will collaborate with teams across Product, Marketing, Learning, Data, Engineering, Servicing, and Partnerships to implement and optimise program processes, points allocation, rewards, and initiatives. You will also align closely with the Loyalty & Rewards Lead to deliver on program priorities and drive continuous improvements to ensure program effectiveness, sustainability, and scalability.

The position requires:

• Self-driven program design and conceptualisation skills.
• Project management expertise to deliver initiatives on time and within budget.
• Data analysis to monitor program performance, measure impact, and generate actionable insights.
• Financial and stock management to forecast reward costs and align inventory with demand.
• Process improvement capabilities to drive operational efficiency in collaboration with cross-functional teams.

SPECIFIC RESPONSIBILITIES:

• Collaborate on Program Design & Innovation:
• Identify and design innovative program initiatives—including reward structures (e.g., tiered rewards, milestone-based incentives), creative reward ideas, and points activities—using behavioural science principles (e.g., nudges, gamification) and market insights to enhance engagement and drive outcomes such as graduation rates, career-readiness, and community engagement.
• Collaborate with key stakeholders (e.g., Talent Readiness, Community, Product & Engineering, Marketing, UX, Partnerships, and Data Specialist) to assess the impact, feasibility, and budget requirements of initiatives.
• Collaborate with Partnerships and relevant stakeholders to assess and identify new reward partners that enhance engagement and drive program goals.
• Partner with the Loyalty & Rewards Lead to ensure initiatives align with program goals, learner needs, and organisational objectives.
• Present initiatives for approval and track, measure, and report on their effectiveness against engagement metrics and program goals.
• Project, Pilot, Campaign & Initiative Implementation, Management, and Operationalisation:
• Drive the delivery and operationalisation of reward projects, pilots, and campaigns from initiation to execution, ensuring alignment with program priorities, strategic goals, and quality standards.
• Collaborate with cross-functional teams (e.g., UX, Product, Data, Engineering, Community, City Teams, Legal, Brand, CX Ops) to plan, execute, and deliver approved initiatives, pilots, campaigns on-time, within budget, and to the highest standard.
• Partner with stakeholders (e.g., Servicing, City Teams, Community) to ensure initiatives and rewards are fully operationalised and launch-ready prior to rollout.
• Conduct and oversee end-to-end user acceptance testing (UAT) to confirm initiatives meet quality standards and deliver an exceptional customer experience.
• Monitor, evaluate, and report on initiative performance, providing data-driven recommendations to continue, discontinue, or optimise initiatives in alignment with broader program goals.
• Operational Delivery & Process Optimisation:
• Oversee and report on the day-to-day operations of the Loyalty & Rewards program, ensuring all tasks align with program goals, are completed on time, and meet agreed metrics.
• Collaborate with key stakeholders (e.g., Product, Data, and Engineering teams) to streamline and automate processes—including points allocation, reward distribution, and servicing support—to enhance program efficiency while appropriately minimising manual intervention.
• Reward Stock Management & Forecasting:
• Monitor, forecast, and report on reward stock levels and budgets to ensure the availability of high-demand rewards, minimise overstock, and optimise spend in alignment with program goals and financial sustainability.
• Coordinate with key stakeholders (e.g., Partnerships Specialist, City Teams, Product, Engineering, and Data) to maintain stock availability and operationalise new rewards, ensuring alignment with program priorities, learner needs, and budget requirements.
• Data-Driven Decision Making, Reporting & Compliance:
• Provide regular reports on key metrics—including points allocation, pilot and campaign success, reward redemptions, and stock efficiency—to ensure progress aligns with program objectives and priorities.
• Collaborate with key stakeholders to interpret data insights, identify opportunities, and prioritise improvements that enhance program performance and overall effectiveness.
• Leverage data insights to inform decision-making, ensuring initiatives contribute to program goals and drive measurable impact.
• Ensure all projects, pilots, campaigns, and processes comply with internal policies, external regulatory and legal requirements, and Legacy Rewards financial and operational frameworks.
• Cultivate and Manage Relationships:
• Build strong relationships with internal stakeholders and collaborate with external partners to ensure operational alignment and program sustainability. 
• Work closely with Partnerships to optimise partner contributions and introduce new rewards that align with program goals.

KEY PERFORMANCE INDICATORS (KPIs):

• Engagement Growth: Increase learner and alumni engagement through program initiatives, reward pilots, and campaigns, driving improved graduation rates, community engagement, and career-readiness, measured by participation and engagement metrics.
• Process Efficiency: Implement process improvements that drive measurable time savings, cost reductions, and improved accuracy in points allocation, reward distribution, and streamline operations.
• Reward and Program Campaign, Pilot, or Project Success: Deliver reward projects, pilots, and campaigns on time, within budget, and achieve engagement targets aligned with program goals.
• Reward Redemption: Improve redemption rates and reduce time-to-fulfilment for rewards to ensure timely delivery and enhance learner and alumni satisfaction.
• Stock Management Efficiency: Ensure accurate stock forecasting to maintain availability of high-demand rewards while minimising overstock and wastage of low-redemption items.
• Financial Management: Accurately forecast reward costs and align with budget targets, contributing to the program’s financial sustainability and organisational goals.

SKILL REQUIREMENTS - ESSENTIAL

• Program & Project Management: Minimum 5 years experience managing programs, products, projects, and campaigns, with a proven ability to conceptualise, implement, and deliver initiatives on time and within budget. Strong skills in resource coordination, timeline management, delivery, and operational execution, while ensuring alignment with program priorities and strategic goals.
• Analytical & Data-Driven Decision-Making: Demonstrated ability to interpret data insights to drive decisions, optimise stock levels, and improve program performance. Skilled in identifying inefficiencies, forecasting demand, and implementing process improvements to achieve measurable results.
• Collaboration & Stakeholder Management: Proven ability to work cross-functionally with technical, operational, and strategic teams (e.g., Product, Engineering, Partnerships, and Community). Strong track record of building relationships with internal and external stakeholders to ensure program success.
• Operational Excellence & Problem-Solving: Proactive in identifying challenges, resolving issues, and optimising processes to enhance program efficiency and effectiveness. Experience with reward fulfilment, stock management, and operational delivery to meet program goals.
• Communication & Adaptability: Confident, articulate communicator with excellent presentation and interpersonal skills. Self-driven, highly organised, and adaptable, with the ability to take ownership of tasks while ensuring alignment with program objectives and priorities. Humble, collaborative, and open to feedback in a fast-paced environment.

PERSON SPECIFICATION/ATTRIBUTES

• Courage: Willingness to speak up, challenge the status quo, and embrace new challenges.
• Humility: Openness to learning, seeking help when needed, and a focus on serving others.
• Adventure: A passion for setting ambitious goals, tackling difficult tasks, and finding joy in the journey.
• Initiative: Proactive problem-solving, a sense of ownership, and a willingness to go above and beyond.
• Resilience: The ability to bounce back from setbacks, persevere through challenges, and emerge stronger.