Alumni Community Associate

ABOUT ALX AFRICA

ALX Africa, a non-profit organisation under the ALX Foundation, is dedicated to unlocking the potential of Africa's digital future. Formerly part of Sand Tech Holdings, we've embarked on an independent journey to provide world-class tech skills training and career acceleration programmes. Our mission is to bridge the digital divide, upskill and reskill talent, and create a generation of innovative leaders. By 2030, we aim to empower 2 million Africans to secure sustainable tech careers.

With hubs in 8 cities across Africa and counting, we provide safe access to quality learning and a dedicated network of expert instructors. Our innovative programmes equip learners with the practical skills and knowledge needed to succeed in today's rapidly evolving tech industry. Through a combination of rigorous coursework, industry partnerships, and hands-on projects, we prepare our students for in-demand roles in software engineering, data science, and cybersecurity.

We achieve this by:

• Providing young professionals with access to the most in-demand tech skills that will power the future.
• Empowering the next generation of technology innovators, entrepreneurs, and business leaders through challenging, real-world coursework.
• Building a lifelong, impactful community of tech professionals that support them at all stages of their career journey. 

 Visit our website www.alxafrica.com to learn more about our digital revolution.

ABOUT THE ROLE

ALX is seeking an Alumni Community Associate to help build a thriving, engaged alumni network in South Africa. This role is ideal for someone passionate about relationship building, community development, and career advancement for our graduates.

The Alumni Community Associate will primarily focus on cultivating meaningful relationships with alumni (80%) while supporting broader community initiatives (20%). You will be responsible for maintaining regular contact with alumni, understanding their career progression, connecting them with resources and opportunities, and gathering valuable insights to strengthen our alumni ecosystem.

We are seeking a dynamic Junior Fellow with 2-3 years of experience to support our team in alumni relationship management and community development.

RESPONSIBILITIES

Relationship Management (80%)

• Engage Alumni Daily: Conduct one-on-one calls to build relationships with alumni, understand their needs, and encourage ongoing engagement with ALX.
• Data Collection & Insights: Maintain accurate alumni data (career progress, skills, interests) in ALX’s CRM and use insights to inform internal teams.
• Strategic Outreach: Proactively reach out to alumni to map their career journeys, update records, and identify potential opportunities.
• Relationship Building: Cultivate relationships with talent to identify their career aspirations, special skills and areas of interest.
• Fellowship Support: Support the fellowship team with the roll-out of Fellowship events.
• Knowledge sharing: Share institutional knowledge of Call campaigns and RCRM with SA stakeholders

Community Development (20%)

• Alumni Engagement Initiatives: Support the development of alumni networking groups, mentorship programs, and community-building efforts.
• Event Coordination: Assist in planning and executing alumni events, workshops, and career networking sessions.
• Hub Utilization & Engagement: Coordinate activities that bring alumni together at the ALX Hub

REQUIREMENTS

Must have:

• 2-3 years of experience in relationship management, community building, program coordination, or a related field.
• Active listening and empathy – you genuinely care about alumni success and can tailor conversations to their needs.
• Analytical thinking abilities to identify trends and insights from alumni interactions. 
• Occasional weekend availability for key alumni events.
• Previous experience in a contact center, CRM-based role, or customer success function.
• Familiarity with Google Workspace applications.
• Experience in educational institutions or workforce development programs.

Person Attributes:

• Courage: Willingness to speak up, challenge the status quo, and embrace new challenges.
• Humility: Openness to learning, seeking help when needed, and a focus on serving others.
• Adventure: A passion for setting ambitious goals, tackling difficult tasks, and finding joy in the journey.
• Initiative: Proactive problem-solving, a sense of ownership, and a willingness to go above and beyond.
• Resilience: The ability to bounce back from setbacks, persevere through challenges, and emerge stronger.

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