Hub Operations Intern

This is a part-time internship based in Rabat.

Are you interested in working with communities delivering exceptional experiences? Would you describe yourself as a highly structured individual with fast learning abilities?  Are you highly collaborative with a knack for thriving in cross-functional duties? Does the prospect of supporting the development of a large-scale, highly innovative enterprise excite you?

Sounds exciting? Read on …

ABOUT US

ALX Africa, a non-profit organisation under the ALX Foundation, is dedicated to unlocking the potential of Africa's digital future. Formerly part of Sand Tech Holdings, we've embarked on an independent journey to provide world-class tech skills training and career acceleration programmes. Our mission is to bridge the digital divide, upskill and reskill talent, and create a generation of innovative leaders. By 2030, we aim to empower 2 million Africans to secure sustainable tech careers.

With hubs in 8 cities across Africa and counting, we provide safe access to quality learning and a dedicated network of expert instructors. Our innovative programmes equip learners with the practical skills and knowledge needed to succeed in today's rapidly evolving tech industry. Through a combination of rigorous coursework, industry partnerships, and hands-on projects, we prepare our students for in-demand roles in software engineering, data science, and cybersecurity.

We achieve this by:

• Providing young professionals with access to the most in-demand tech skills that will power the future.
• Empowering the next generation of technology innovators, entrepreneurs, and business leaders through challenging, real-world coursework.
• Building a lifelong, impactful community of tech professionals that support them at all stages of their career journey. 

 Visit our website www.alxafrica.com to learn more about our digital revolution.

ABOUT THE CASABLANCA TEAM

Our Team Ethos:

• Fun & Focused : Work hard, play hard is our mantra. Our team combines a love for fun with a commitment to excellence.
• Unwavering Dedication : We believe in going the extra mile. Settling for less isn’t in our vocabulary.
• Humble Yet Bold : We approach challenges with humility but tackle them with bold confidence.
• Family Spirit : Doing hard things is our forte, and we do it with a family-like bond.

Why Join Us:

• Impactful Work : Make a real difference in the lives of young African tech enthusiasts.
• Growth Opportunities : Thrive in an environment that values personal and professional growth.
• Inclusive Culture : Be part of a diverse team that respects and celebrates differences.

ABOUT THE ROLE

ALX trains high-performing young talent in our various tech programs and fosters a thriving community that catalyzes transformative shared experiences among this talent. We offer both fully online programs as well as blended programs that combine online course content with in-person, on-site learning. This includes peer-to-peer support, in-person assignments, group work, technical mentorship, and events. This blended approach is expected to lead to better learning outcomes and stronger relationships among learners.

In this role, you will work closely with the Learning Community Experience team in 4 essential functions: Learner support, content creation, community moderation, & event management. As the Hub Operations Intern, you are joining the team part-time to help build and maintain a highly engaged and satisfied community that accelerates the career development of our participants. 

The Hub Operations Intern’s responsibilities will include but are not limited to:

• Learner Support: Provide a basic level of customer support to all learners.
• Content Creation: Developing engaging content for the fellows on and off social media. 
• Engagement: Creatively amplifying engagement prompts increasing participation on our community platform. 
• Event experience design: Supporting the Learning Community Experience team in rolling out program events. 
• Community moderation: Monitoring conversations held in participant channels and in-person ensuring that all engagements are in line with our community code of conduct.

REQUIREMENTS

• Strong relationship builder with excellent communication and writing skills.
• Great customer service & support skills.
• You embody our Chair values of Courage, Humility, Adventure, Initiative, and Resilience.
• Interpersonal skills: You can work well with others.
• Past experience participating in our programs (career catalyst, virtual assistant, financial planning programs, etc) is a plus.
• Innovativeness and creativity: You have a tendency to use your imagination to create or introduce something new or different in any situation.
• Humility and openness to feedback: You are always looking to learn and have an insatiable curiosity and hunger to grow.