Learning Community Experience Associate

Are you interested in working with communities delivering exceptional experiences? Would you describe yourself as a highly structured individual with fast learning abilities?  Are you highly collaborative with a knack for thriving in cross-functional duties? Does the prospect of supporting the development of a large-scale, highly innovative enterprise excite you?

Well, this might just be the job for you!

ABOUT ALX AFRICA

ALX Africa, a non-profit organisation under the ALX Foundation, is dedicated to unlocking the potential of Africa's digital future. Formerly part of Sand Tech Holdings, we've embarked on an independent journey to provide world-class tech skills training and career acceleration programmes. Our mission is to bridge the digital divide, upskill and reskill talent, and create a generation of innovative leaders. By 2030, we aim to empower 2 million Africans to secure sustainable tech careers.

With hubs in 8 cities across Africa and counting, we provide safe access to quality learning and a dedicated network of expert instructors. Our innovative programmes equip learners with the practical skills and knowledge needed to succeed in today's rapidly evolving tech industry. Through a combination of rigorous coursework, industry partnerships, and hands-on projects, we prepare our students for in-demand roles in software engineering, data science, and cybersecurity.

We achieve this by:

• Providing young professionals with access to the most in-demand tech skills that will power the future.
• Empowering the next generation of technology innovators, entrepreneurs, and business leaders through challenging, real-world coursework.
• Building a lifelong, impactful community of tech professionals that support them at all stages of their career journey. 

 Visit our website www.alxafrica.com to learn more about our digital revolution.

ABOUT THE ROLE

ALX trains high-performing young talent in our various tech programs and fosters a thriving community that catalyzes transformative shared experiences among this talent. In 2023, ALX is transitioning from a fully online program to a blended program that combines online course content with in-person, on-site learning. This includes peer-to-peer support, in-person assignments, group work, technical mentorship, and events. This blended approach is expected to lead to better learning outcomes and stronger relationships among learners. To make this a reality, ALX will be opening its own tech hubs in multiple cities from April 2023.

The Learning Community Experience Associate will be responsible for designing and implementing a comprehensive strategy that strengthens our blended learning program through the design and implementation of in-person experiences to foster learning and community. He/she will be responsible for managing learning and community-building activities while modelling project management leadership and driving a culture of excellence.

RESPONSIBILITIES

• Metrics and Reporting: this role is responsible for developing and implementing metrics to track and measure the success of community engagement and retention initiatives.
• Event design and execution: this role plans, executes, and evaluates events that meet learner needs and align with the brand and culture of the tech hubs.
• Learner engagement support: this role is responsible for providing a welcoming and supportive environment for learners, assisting them with technical and non-technical questions, collaborating with internal teams, troubleshooting issues and responding to queries, providing guidance and support, staying up-to-date with technology, creating and maintaining knowledge resources, and building relationships with learners and stakeholders.

REQUIREMENTS

• A minimum of 3 years of professional experience in any field; experience with project management, events activation and coordination, youth engagement, and community service a plus
• A bachelor’s degree in any field with an excellent academic record
• Experience in designing experiential learning experiences 
• Must be comfortable working with data, with strong data analysis skills and proficiency in relevant tools.
• Fluency in English (verbal and written); knowledge of other local languages a plus
• Relationship-driven: highly skilled communicator with a strong customer service focus and desire to do what’s best for our customers at all times  
• Attention to detail: to ensure you deliver the best customer experience and promptly follow up on all the information they need
• Excellent communication and presentation skills: you can effectively articulate and communicate ideas both verbally and in writing
• Interpersonal skills: you have a collaborative mindset and can work well with others
• Humility and openness to feedback: you are always looking to learn and have an insatiable curiosity and hunger to grow
• Innovativeness and creativity: you have a tendency to use your imagination to create or introduce something new or different in any situation

Person Specification/Attributes

• Courage: Willingness to speak up, challenge the status quo, and embrace new challenges.
• Humility: Openness to learning, seeking help when needed, and a focus on serving others.
• Adventure: A passion for setting ambitious goals, tackling difficult tasks, and finding joy in the journey.
• Initiative: Proactive problem-solving, a sense of ownership, and a willingness to go above and beyond.
• Resilience: The ability to bounce back from setbacks, persevere through challenges, and emerge stronger.

EMPLOYMENT TYPE

This role is a full-time position.

Work Hours: The required work hours are 40hrs per week.

Preferred Time Zones: The preferred time zones are GMT +1.

 

Due to the considerable amount of virtual working and interaction with colleagues and customers in different physical locations internationally, it is essential that the successful applicant has the drive and ethic to succeed working in small teams physically but in larger efforts virtually. Self-drive to communicate constantly using web collaboration and video conferencing is essential. As an employee, you will be encouraged to continually develop your capability & attain certifications to reflect your growth as an individual.