AiCE Program Delivery Intern

Are you detail-oriented and passionate about using data to improve learner outcomes? Do you have a knack for tracking progress and turning numbers into actionable insights? Are you curious about how feedback, engagement strategies and nudges can transform the learner experience? Do you enjoy working collaboratively to plan, organize and execute initiatives that keep programs running smoothly? Are you excited about contributing to a global learning community and building your skills in program management and operations? If so, this internship could be the perfect fit for you.

ABOUT ALX AFRICA

ALX Africa, a non-profit organisation under the ALX Foundation, is dedicated to unlocking the potential of Africa's digital future. Formerly part of Sand Tech Holdings, we've embarked on an independent journey to provide world-class tech skills training and career acceleration programmes. Our mission is to bridge the digital divide, upskill and reskill talent, and create a generation of innovative leaders. By 2030, we aim to empower 2 million Africans to secure sustainable tech careers.

With hubs in 8 cities across Africa and counting, we provide safe access to quality learning and a dedicated network of expert instructors. Our innovative programmes equip learners with the practical skills and knowledge needed to succeed in today's rapidly evolving tech industry. Through a combination of rigorous coursework, industry partnerships, and hands-on projects, we prepare our students for in-demand roles in software engineering, data science, and cybersecurity.

We achieve this by:

• Providing young professionals with access to the most in-demand tech skills that will power the future.
• Empowering the next generation of technology innovators, entrepreneurs, and business leaders through challenging, real-world coursework.
• Building a lifelong, impactful community of tech professionals that support them at all stages of their career journey. 

 Visit our website www.alxafrica.com to learn more about our digital revolution.

ABOUT THE ROLE

We are seeking a detail-oriented and proactive Program Intern to join the AiCE Program team. This role is ideal for someone passionate about education, data, and learner experience. You will play a key role in tracking program health, supporting learner engagement and the smooth delivery of cohorts.

RESPONSIBILITIES

Data & Reporting

• Track weekly learner engagement and deliverable completion using program trackers.
• Own weekly data reporting for the program team and city stakeholders.
• Contribute insights for end-of-program reports and city-level updates.
• Gather and analyze qualitative and quantitative data (surveys, interviews, sessions) to surface insights.

Learner Engagement

• Lead on data-based nudges to learners falling behind (via eHub).
• Help execute nudging and learner engagement strategies in collaboration with the team.
• Coordinate with other interns to deliver community-based interventions.

Feedback & Insights

• Support in updating survey tools and ensuring feedback forms are well-designed.
• Track feedback trends and propose strategies to improve response rates.
• Analyze survey and feedback data to provide actionable insights.

Program Operations

• Support cohort rollout planning by aligning timelines, learner resources and process updates.
• Liaise with the Program Operations Analyst to ensure all program materials (blueprints, guides, stakeholder resources, calendars) are updated.
• Coordinate updates to the Knowledge Base with the latest process or program information.
• Support onboarding of new interns or team members through clear documentation and process handovers.

REQUIREMENTS

Essential

• Strong organizational and time-management skills.
• Proficiency with spreadsheets and data trackers (Google Sheets/Excel).
• Analytical skills with the ability to interpret data and provide insights.
• Excellent written and verbal communication skills.
• Ability to work independently while contributing to a collaborative team.
• Attention to detail and consistency in reporting and documentation.

Preferable

• Experience in data visualization or reporting tools 
• Prior exposure to program management, operations, or learner engagement.
• Comfort in working across multiple teams and stakeholders in a remote environment.

Person Attributes

• Courage: Willingness to speak up, challenge the status quo, and embrace new challenges.
• Humility: Openness to learning, seeking help when needed, and a focus on serving others.
• Adventure: A passion for setting ambitious goals, tackling difficult tasks, and finding joy in the journey.
• Initiative: Proactive problem-solving, a sense of ownership, and a willingness to go above and beyond.
• Resilience: The ability to bounce back from setbacks, persevere through challenges, and emerge stronger.

Employment Type: This role is an internship position.

Work Hours: The required work hours are 40 hours per week.

Timezone: The preferred time zones are GMT +2/SAST/ CAT/EAT.

Due to the considerable amount of virtual working and interaction with colleagues and customers in different physical locations internationally, it is essential that the successful applicant has the drive and ethic to succeed working in small teams physically but in larger efforts virtually. Self-drive to communicate constantly using web collaboration and video conferencing is essential. As an employee, you will be encouraged to continually develop your capability & attain certifications to reflect your growth as an individual.

Disclaimer: ALX Africa does not charge fees or request payments at any stage of hiring. Be cautious of anyone claiming otherwise. Report suspicious activity to hiring@alxafrica.com

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