Operations Associate: Casablanca

Are you passionate about building structure, driving execution, and enabling teams to operate at their highest level?

Do you thrive in environments where you are at the centre of operations, connecting teams, anticipating challenges, and ensuring that nothing falls through the cracks?

We’re looking for an Operations Associate who will play a critical role in strengthening ALX Morocco’s operational backbone. This is a high-impact role where you will work closely with leadership, ensure alignment across teams, and drive execution excellence across multiple workstreams.

In this role, you will operate with a high level of autonomy, take ownership of complex operational scopes, and contribute directly to strategic initiatives including regional expansion.

If you are highly structured, proactive, and driven by impact, this role offers a unique opportunity to accelerate your growth into senior operations leadership.

About ALX Africa

ALX Africa, a non-profit organisation under the ALX Foundation, is dedicated to unlocking the potential of Africa's digital future. Formerly part of Sand Tech Holdings, we've embarked on an independent journey to provide world-class tech skills training and career acceleration programmes. Our mission is to bridge the digital divide, upskill and re-skill talent, and create a generation of innovative leaders. By 2030, we aim to empower 2 million Africans to secure sustainable tech careers.

With hubs in 8 cities across Africa and counting, we provide safe access to quality learning and a dedicated network of expert instructors. Our innovative programmes equip learners with the practical skills and knowledge needed to succeed in today's rapidly evolving tech industry. Through a combination of rigorous coursework, industry partnerships, and hands-on projects, we prepare our students for in-demand roles in software engineering, data science, and cybersecurity.

We achieve this by:

• Providing young professionals with access to the most in-demand tech skills that will power the future.
• Empowering the next generation of technology innovators, entrepreneurs, and business leaders through challenging, real-world coursework.
• Building a lifelong, impactful community of tech professionals that supports them at all stages of their career journey. 

Our impact thus far:

• 347k+ graduates since 2020
• 257k youth in work
• 31k youth starting own ventures    
• 60k youth in jobs created by entrepreneurs

 Visit our website www.alxafrica.com to learn more about our digital revolution.

Role Summary

As part of the ALX Morocco team, the Operations Associate will serve as a central coordination and execution driver across all key functions.

You will work closely with leadership to ensure that strategic priorities are effectively translated into execution across teams. While your scope and priorities will be defined in alignment with the General Manager, you will be expected to operate with a high level of autonomy in how you structure, plan, and deliver on these priorities.

You will maintain visibility on all critical workstreams, ensure alignment, and proactively identify risks, inefficiencies, and opportunities for improvement.

This role requires strong operational maturity and judgment: the ability to independently drive execution, while staying closely aligned with leadership direction and organizational priorities.

Specific Responsibilities

Operational Coordination & Execution Oversight

• Act as a central coordination point across teams (Marketing, LCE, Sales & Partnerships, Fellowship, Operations)
• Maintain visibility on all key workstreams and ensure alignment with strategic priorities
• Ensure that critical information, decisions, and priorities are clearly communicated and followed through on
• Track execution across teams and proactively flag risks, delays, or misalignmen
• Identify roadblocks early and escalate when intervention is required

Strategic Support & Expansion Initiatives

• Support leadership in structuring and executing strategic initiatives, including expansion into new Francophone African markets
• Conduct high-level research, benchmarks, and market analysis to inform decision-making
• Prepare strategic briefs, presentations, and recommendations
• Represent the organisation in internal or external meetings when required

Process Design & Operational Excellence

• Analyse existing workflows and identify inefficiencies or gaps
• Design, document, and implement scalable processes and SOPs
• Improve cross-team collaboration frameworks and operational clarity
• Ensure high standards of organization, structure, and execution across all operations

Data, Reporting & Performance Tracking

• Build and maintain high-quality reporting frameworks and dashboards
• Ensure accurate tracking of key operational and performance metrics
• Deliver structured, high-level reporting to support leadership decision-making
• Translate data into actionable insights and recommendations

Communication & Content Support

• Support the structuring and drafting of high-quality written communications (internal and external)
• Ensure clarity, consistency, and quality in messaging across key communications

Stakeholder & Relationship Management

• Engage with internal and external stakeholders with professionalism and clarity
• Support discussions with key partners when needed, bringing structure and follow-through
• Build trust across teams by ensuring reliability, rigour, and consistency in execution

Essential Skills & Experience

• 3–5+ years of experience in operations, consulting, business analysis, or similar roles
• Proven ability to independently own and deliver complex projects end-to-end
• Strong operational maturity: ability to manage priorities without day-to-day guidance
• Excellent organisational skills with strong attention to detail
• Strong data literacy (Excel/Google Sheets): able to analyse, structure, and interpret data
• Strong presentation skills (PowerPoint / Google Slides): able to communicate clearly at a high level
• Excellent written and verbal communication skills (French & English required)
• Strong stakeholder management and ability to navigate cross-functional environments
• Ability to operate with high autonomy within a defined strategic scope, taking full ownership of execution while staying aligned with leadership priorities
• Ability to anticipate problems, propose solutions, and act proactively
• Comfortable working in fast-paced, high-expectation environments
• Basic commercial awareness and ability to support strategic discussions when needed
• AI-literate and able to leverage tools to improve productivity and workflows

Person Specification/Attributes

We believe the right mindset is just as important as the right skills. We look for team members who embody our values:

• Courage: Willing to challenge norms and drive bold ideas forward.
  
• Humility: Open to feedback, always learning, and focused on serving others.
  
• Adventure: Motivated by ambitious goals and inspired by the unknown.
  
• Initiative: Takes ownership, moves fast, and finds solutions independently.
  
• Resilience: Recovers from setbacks, adapts quickly, and never gives up.

Additionally, this role requires:

• Exceptional sense of ownership and accountability
• High level of proactivity and anticipation
• Strong attention to detail and rigour in execution
• A “builder” mindset with the ability to create structure where it does not exist
• Ability to operate independently while staying closely aligned with leadership priorities

Given the nature of the role, the position is primarily remote. However, the selected candidate is expected to demonstrate flexibility and availability to be physically present at the City Hub (e.g., Casablanca, Rabat) when required.

This includes attending key internal meetings, supporting operational needs on-site, or representing the organisation in external engagements, as requested by the General Manager.

Success in this role requires strong adaptability, responsiveness, and the ability to seamlessly operate across both remote and in-person environments.