Community Operations Specialist

The ALX Community Experience team is a high-performing, impact-driven team that thrives on collaboration and scale. We embrace innovation, test new ideas, and go the extra mile to deliver meaningful results and experiences for our Learners and Alumni. Grounded in data and fueled by solutions, we hold ourselves and each other accountable to exceptionally high standards, enabling us to consistently grow and strengthen the ALX Community across markets.

Do you excel in fast-paced environments where ambitious goals drive your work? Do you bring an analytical mindset that helps you identify trends, improve systems, and translate insights into action? Are you a natural relationship-builder who can foster trust and collaboration across regions and teams? Are you ready to roll up your sleeves, adapt quickly, and do whatever it takes to ensure the success of our Community?

If so, then this could be the role for you.

About ALX Africa

ALX Africa, a non-profit organisation under the ALX Foundation, is dedicated to unlocking the potential of Africa's digital future. Formerly part of Sand Tech Holdings, we've embarked on an independent journey to provide world-class tech skills training and career acceleration programmes. Our mission is to bridge the digital divide, upskill and re-skill talent, and create a generation of innovative leaders. By 2030, we aim to empower 2 million Africans to secure sustainable tech careers.

With hubs in 8 cities across Africa and counting, we provide safe access to quality learning and a dedicated network of expert instructors. Our innovative programmes equip learners with the practical skills and knowledge needed to succeed in today's rapidly evolving tech industry. Through a combination of rigorous coursework, industry partnerships, and hands-on projects, we prepare our students for in-demand roles in software engineering, data science, and cybersecurity.

We achieve this by:

• Providing young professionals with access to the most in-demand tech skills that will power the future.
• Empowering the next generation of technology innovators, entrepreneurs, and business leaders through challenging, real-world coursework.
• Building a lifelong, impactful Community of tech professionals that supports them at all stages of their career journey. 

Our impact thus far:

• 347k+ graduates since 2020
• 257k youth in work
• 31k youth starting own ventures
• 60k youth in jobs created by entrepreneurs

 Visit our website www.alxafrica.com to learn more about our digital revolution.

Role Summary

As the Community Operations Specialist, you will be responsible for supporting the planning, execution, and optimisation of community operations that strengthen engagement and collaboration across ALX’s community. You will work cross-functionally with local city teams and central functions to develop playbooks, training frameworks, and operational systems that ensure consistency and scale. By leveraging data, AI tools, and storytelling, you will help track performance, streamline knowledge sharing, and enable impactful community initiatives that foster connection and growth across markets.

Specific Responsibilities

• Support the management of daily operations for the Community function, ensuring smooth execution across multiple cities.
• Assist in the development and maintenance of playbooks, templates, frameworks, and operational guidelines for Community initiatives.
• Track and report on key Community metrics such as engagement, retention, performance across markets, and relationship-building outcomes.
• Contribute to the design and integration of AI-powered tools that enable efficient tracking, reporting, knowledge sharing, storytelling, and collaboration.
• Facilitate communication and collaboration across markets, ensuring consistent documentation and sharing of stories, best practices, and lessons learned.
• Own the strategy and execution of Community communications, including managing the newsletter to maximise engagement, overseeing community platforms like the eHub, and flagging key member concerns to relevant teams to ensure timely resolution and continuous improvement.
• Support continuous improvement of community processes by identifying gaps and recommending solutions.
• Document processes and support the training and onboarding of community managers on tools and processes.

Skill Requirements-Must Have

• 2–3 years of experience in community management, program coordination, or operations support.
• Strong organisational and project management skills; ability to manage multiple priorities.
• Excellent interpersonal and communication skills; comfortable working in highly relational environments.
• Ability to create and maintain clear documentation, templates, and training materials.
• Strong analytical skills with experience in tracking metrics, reporting, and performance measurement.
• Proficiency with collaboration and project management tools (e.g., Asana, Notion, Trello, Slack).
• Basic familiarity with AI tools, automation, or knowledge management systems.

Skill Requirements - Nice To Have

• Previous experience working with distributed or multi-market teams.
• Knowledge of data visualisation tools (e.g., Tableau, Power BI, or similar).
• Experience in storytelling and content creation to showcase community impact.
• Exposure to CRM platforms and community engagement technologies.
• Understanding of community-building best practices and trends in tech-enabled ecosystems.
• Passion for community growth, collaboration, and creating meaningful connections.