Alumni Relationship Manager: Casablanca

Do you enjoy building meaningful relationships and understanding people’s journeys beyond surface-level interactions?

Are you able to turn conversations into insights, and insights into opportunities that create value for a broader community?

Do you believe that stories of impact can inspire others and strengthen a community when properly identified and shared?

We’re looking for a Relationship Manager to serve as the primary point of contact for our alumni community, while playing a key role in identifying success stories, activating alumni engagement, and strengthening the overall impact of the ALX ecosystem.

About ALX Africa

ALX Africa, a non-profit organisation under the ALX Foundation, is dedicated to unlocking the potential of Africa's digital future. Formerly part of Sand Tech Holdings, we've embarked on an independent journey to provide world-class tech skills training and career acceleration programmes. Our mission is to bridge the digital divide, upskill and re-skill talent, and create a generation of innovative leaders. By 2030, we aim to empower 2 million Africans to secure sustainable tech careers.

With hubs in 8 cities across Africa and counting, we provide safe access to quality learning and a dedicated network of expert instructors. Our innovative programmes equip learners with the practical skills and knowledge needed to succeed in today's rapidly evolving tech industry. Through a combination of rigorous coursework, industry partnerships, and hands-on projects, we prepare our students for in-demand roles in software engineering, data science, and cybersecurity.

We achieve this by:

• Providing young professionals with access to the most in-demand tech skills that will power the future.
• Empowering the next generation of technology innovators, entrepreneurs, and business leaders through challenging, real-world coursework.
• Building a lifelong, impactful community of tech professionals that supports them at all stages of their career journey. 

Our impact thus far: 

• 347k+ graduates since 2020 
• 257k youth in work
• 31k youth starting own ventures 
• 60k youth in jobs created by entrepreneurs 

Visit our website www.alxafrica.com to learn more about our digital revolution.

Role Summary

As a Relationship Manager, you will be the primary point of contact for alumni in Morocco, ensuring they feel supported, heard, and connected throughout their professional journey.

Beyond maintaining relationships, this role plays a critical part in identifying, capturing, and elevating alumni success stories, helping showcase the real impact of ALX programs.

You will engage regularly with alumni through calls and interactions, not only to support them, but to understand their journeys, identify opportunities, and activate them as contributors to the broader ALX community.

This role sits at the intersection of community engagement, impact storytelling, and alumni activation, requiring both empathy and a strong ability to translate insights into meaningful initiatives.

Specific Responsibilities

Alumni Relationship Management

• Serve as the main point of contact for alumni in your assigned region
• Conduct regular one-on-one calls and group interactions with alumni
• Understand alumni journeys, challenges, and career progress
• Provide guidance, support, and relevant opportunities

Impact Story Identification & Amplification 

• Identify high-impact alumni stories through conversations and interactions
• Capture key insights that reflect the value and impact of ALX programs
• Flag relevant profiles and stories to internal teams (Marketing, Community, etc.)
• Contribute to building a pipeline of impactful alumni stories
• Ensure that alumni journeys are recognized and leveraged to inspire future learners

Alumni Activation & Community Contribution

• Encourage alumni to contribute to the community (events, talks, mentorship, initiatives)
• Identify and engage high-potential alumni who can play an active role in the ecosystem
• Support the development of alumni-led initiatives
• Facilitate connections between alumni and current learners

Insights, Feedback & Continuous Improvement

• Collect structured feedback from alumni interactions
• Identify trends, challenges, and opportunities
• Share insights with internal teams to improve programs and learner experience
• Contribute to continuous improvement of alumni engagement strategies

CRM & Data Management

• Maintain accurate and up-to-date records of alumni interactions
• Track career progress, engagement levels, and key updates
• Ensure high-quality data management within CRM systems

Cross-functional Collaboration

• Collaborate with Community, Marketing, and Program teams
• Support initiatives related to engagement, storytelling, and activation
• Contribute to a consistent and high-quality alumni experience

Essential Skills & Experience

• Bachelor’s degree or equivalent experience in community engagement, communications, education, or a related field
• Fluency in English and French (written and spoken) is mandatory
• Strong communication and interpersonal skills, with the ability to build trust and engage diverse audiences
• Excellent organisational skills and ability to manage multiple priorities with consistency and attention to detail
• Experience using CRM tools (e.g. HubSpot) and digital communication platforms (WhatsApp, Slack, Zoom, etc.)
• Ability to gather insights from conversations, identify patterns, and translate qualitative feedback into actionable recommendations
• Strong discipline in follow-up and ability to maintain consistent engagement over time
• Ability to support alumni in their employability journey (job-readiness, re-engagement, opportunity identification)
• Ability to engage effectively across diverse cultural contexts and coordinate with cross-functional teams
• Strong problem-solving skills, adaptability, and a genuine interest in education, employability, and community development

Person Specification/Attributes

We believe the right mindset is just as important as the right skills. We look for team members who embody our values:

• Courage: Willing to challenge norms and drive bold ideas forward.
  
• Humility: Open to feedback, always learning, and focused on serving others.
  
• Adventure: Motivated by ambitious goals and inspired by the unknown.
  
• Initiative: Takes ownership, moves fast, and finds solutions independently.
  
• Resilience: Recovers from setbacks, adapts quickly, and never gives up.

Additionally, this role requires:

• Strong storytelling sensitivity (ability to identify what makes a story impactful)
• Ability to translate conversations into actionable insights
• Proactive approach to community activation
• Strong attention to detail in tracking and follow-up
• Ability to balance human interaction with structured execution

Given the nature of the role, the position is primarily remote. However, the selected candidate is expected to be regularly present at the City Hub when required.

This includes participating in community events, engaging with alumni in person, and supporting on-the-ground initiatives.

Success in this role requires strong responsiveness, consistency in engagement, and the ability to maintain high-quality relationships both remotely and in person.