Patient Financial Services Representative

We’re Hiring!

Amae Health is seeking a Patient Financial Services Representative to support our mission of delivering world-class, whole-person care for adults living with serious mental illness.

This is a full-time remote role, with working hours aligned to Pacific Time.

The Opportunity: 

As we continue to grow our ability to care for individuals living with severe mental illness (SMI) the teams that support our work are expanding as well. We are excited to hire a patient-centric Patient Financial Services Representative who will be at the center of how we ensure that members can access care, while supporting our providers who are delivering that care. Reporting to the Director of Revenue Cycle, you will function as part of a dynamic team that is optimizing for excellent member service and streamlined revenue cycle operations. it. If you are excited to work at a fast-growing, multi-state behavioral healthcare organization that is at the intersection of healthcare operations and client services, where no two days look the same, we’d love to hear from you!

What You'll Work On:

• Own and manage the member-facing phone line, delivering compassionate, timely, and solutions-oriented support.
• Run expedient and accurate Verifications of Benefits (VOBs) to ensure members can access care without delay.
• Collaborate cross-functionally with our member growth team to streamline onboarding and ensure a seamless member experience.
• Oversight, monitoring, and support for Prior Authorization Process, ensuring timely submission of authorization requests.
• Supports member billing, collections, and payment posting processes in compliance with organizational policies and applicable regulations. 
• Bring a bias to action and high EQ, balancing detail-oriented execution with the ability to calmly navigate change, ambiguity, and unexpected challenges.
• Be part of a culture that values adaptability, resilience, and continuous improvement.

What You'll Have: 

• 3+ years of experience working within insurance benefits, billing procedures, and prior authorization processes. SMI/BH experience preferred.
• Experience using commercial insurance payor portals required; Medicare and Medicaid experience highly preferred.
• Experience in an externally facing role, ideally working directly with patients, comfort with phone based work required. 
• Solid communicator who can translate complex payer or process issues into clear action steps across teams.
• High EQ and service orientation, you build trust quickly with colleagues, partners, and patients.
• Adaptable and resilient, you thrive in fast-moving, ambiguous environments.
• Organized and detail-driven, you can manage multi-step processes without dropping details.
• Experience with process optimization and compliance management.

What We Provide: 

• Health Insurance: Comprehensive medical, dental & vision plans
• Employee Assistance Program
• 401(k)
• FSA & HSA savings programs
• Short & long-term disability
• Pre-tax commuter assistance program
• Paid time off
• Parental Leave - 12 weeks for birth and non birth parent
• 11 company holidays

Amae Health is committed to fair and equitable compensation practices.

Base salary range for this role is $63,000-$86,000 per year based on a full-time schedule. Actual compensation packages are based on several factors that are unique to each candidate. These factors include, but are not limited to, job related knowledge and skill set, depth of experience, certifications, degrees, licensures, and specific work location.