Director, Revenue Cycle

The Problem

Severe mental illness affects over 15 million adults in the United States. Schizophrenia. Schizoaffective disorder. Bipolar I. Treatment-resistant depression. These are the conditions the rest of healthcare has systematically failed to build for.

What makes this problem different from most of healthcare is that the tools to solve it do not exist. The clinical protocols, the measurement science, the precision medicine, the technology to deliver coordinated longitudinal outpatient care for this population. None of it has been built. This is a frontier problem, and it requires frontier science and care delivery to solve.

We are developing all of it. The care, the science, the technology.

Who We Are

Amae Health is a Series B, venture-backed Public Benefit Corporation delivering specialty outpatient care for people with severe mental illness through high-acuity, in-person clinics nationwide.

Our integrated model brings psychiatry, therapy, primary care, dietitians, and community support together under one roof. Leading health systems—including NewYork-Presbyterian, Cedars-Sinai, Mass General Brigham, Novant Health, and CommonSpirit—partner with us to expand this level of care.

Alongside care delivery, we are building the science and technology the field has long lacked—proprietary clinical protocols, novel measurement, and an AI-driven data platform designed for severe mental illness.

The impact: fewer hospitalizations, greater stability, and more people living meaningful lives in their communities.

The Team

We are clinicians, operators, technologists, and scientists who chose Amae because the problem is hard and the stakes are real. We are not interested in incremental improvements to a broken system—we are redefining it.

Our teams work cross-functionally because the work demands it. The psychiatrist informs the product roadmap. Engineers understand the clinical complexity their technology must solve. Researchers sit alongside the operators running the clinics their work measures.

Every function—finance, product, people, growth, technology—exists to serve one goal: better outcomes for the people we care for.

The Opportunity:

As we continue to expand our capacity to provide integrated “whole person” care to patients living with severe mental illness, the teams that support this work are also growing! Amae Health is seeking a dynamic, experienced Director of Revenue Cycle Management to architect and lead our revenue cycle operations. In this vital role, you will be responsible for creating, implementing, and refining the processes necessary to optimize revenue cycle management from the ground up. This position calls for an individual who can effectively continue to evolve our RCM functions across both in-house and off shore teams,, ensuring the smooth and efficient management of billing, compliance, and reimbursement processes.

Your leadership will be instrumental in forging strong internal and external relationships, driving strategic financial decisions, and maintaining compliance with healthcare regulations. Proactive and detail-oriented, you thrive in a fast-paced startup environment, possess strong analytical and communication skills, and have a proven track record in healthcare revenue cycle management. A true player/coach, you are comfortable managing day-to-day operations while also shaping the future of our revenue cycle strategies to support Amae Health’s growth and success.

Responsibilities:

• Design and implement RCM systems, policies, and procedures from the ground up, tailoring them to our unique startup environment.
• Lead and nurture a growing team, focusing on achieving strategic goals and fostering a culture of excellence and collaboration.
• Drive the strategic evolution of our RCM systems and processes, managing any system upgrades or vendor transitions
• Develop and oversee operational workflows and processes, enhancing efficiency, and productivity through innovative solutions.
• Review and understand payer contracts to understand payer requirements and advised on practices to maximize contract value
• Implement and monitor RCM best practices, track key performance indicators (KPIs), and devise strategies for operational excellence.
• Ensure compliance with industry standards and regulations, maintaining a secure and ethical work environment.
• Recruit, train, and mentor team members, establishing performance benchmarks and fostering professional development.
• Stay abreast of new technological developments in RCM and evaluate vendors and automation opportunities regularly
• Direct all aspects of the revenue cycle, including billing, claims submission, collections, and client billing processes, ensuring accuracy and timeliness.
• Collaborate with internal teams to refine RCM-related workflows and tools, ensuring clear communication and effective integration.
• Manage relationships with external vendors and evaluate third-party tools for enhancing RCM operations.
• Regularly analyze and report on RCM performance metrics, guiding strategic decisions to optimize financial outcomes.

About You:

• Minimum of 7 years in healthcare provider revenue cycle management, with a strong preference for behavioral health and telemedicine expertise. Experience in a growth stage organization required.
• Bachelor’s degree in Business, Healthcare Management, or a related field.
• Strong analytical skills for data interpretation and excellent communication abilities for diverse organizational levels.
• Proven experience in building and leading teams, including hiring and performance management.
• Deep understanding of professional fee billing, reimbursement, third-party payer regulations, and medical terminology.
• Ability to read and understand complex payer contracts and to effectively work with care teams to optimize revenue capture for services delivered
• Proficiency in Google Suite, advanced Excel/Google Sheets, and familiarity with multiple Practice Systems (e.g., Open PM, Theranest, Athena).
• Extremely organized and able to stay on top routine tasks and projects while navigating dynamic priorities 
• Strong interpersonal skills and motivated to build relationships with other functional leaders across the company, ensuring aligned goals and collaborative processes 
• Knowledge of the insurance landscape, especially mental health billing, and compliance requirements in healthcare.
• This is a fully remote role with travel expected 1-2 times annually for team offsites. 

What We Provide:

Amae Health is proud to offer a comprehensive benefits package to take care of you now and in the future, focusing on your personal, financial and professional wellness.

• Health Insurance: Comprehensive medical, dental & vision plans
• Competitive compensation
• Employee Assistance Program
• 401(k)
• FSA & HSA savings programs
• Short & long-term disability
• Pre-tax commuter assistance program
• Unlimited paid time off (PTO)
• Parental Leave - 12 weeks for birth and non birth parent
• 11 company holidays

What We’re Building 

Most healthcare companies ask you to optimize an existing system. We’re building one that has never existed.

• A national care model designed for the highest-acuity patients in behavioral health.
• Precision medicine for severe mental illness, using multimodal clinical, behavioral, and social data to personalize treatment.
• A clinical operating system that integrates longitudinal data, real-time patient signals, and purpose-built tools into a single decision layer.
• New science and measurement frameworks to define what real outcomes look like in SMI—stability, functional improvement, and hospitalizations avoided.
• A health-system partnership model proving coordinated SMI care can work at scale.

If you want to maintain the status quo, this isn’t the place. If you want to build what doesn’t exist yet—and change how an entire population receives care—keep reading.

Compensation & Benefits 

Compensation includes a base salary of $132,000 to $225,000 (based on level & experience) plus equity ownership, giving you a meaningful stake in Amae's growth. Total compensation includes comprehensive medical/dental/vision, unlimited PTO, parental leave, and programs built around employee well-being. We’ll share specifics during the interview process.

Amae Health is building the care platform, the precision medicine, and the frontier science that severe mental illness has never had. If you want to be part of creating something this hard and this important, something that has never been done, we’d like to talk.

What We Value

We center care in all we do. Empathy is not a brand value. It’s how we make clinical decisions, build products, and treat each other.

We challenge convention. The existing system is the problem. We question it, we test alternatives, and we move with urgency when something works.

We take the work seriously, not ourselves. High standards and humanity are not in tension. We hold a hard bar for quality while leaving room for humor and levity.

Your job isn’t done until the job is done. We close gaps, we follow through, and we don’t hide behind titles or org charts.

We win together and fail together. We own outcomes as a team. We learn fast. We don’t do blame.

We hustle with humility. Speed matters. So does integrity. We assume best intent and stay grounded in the mission.