Director, Revenue Cycle

The Team:

We are clinicians, operators, technologists, and scientists. The people here chose Amae because the problem is hard and the stakes are real. We are not interested in incremental improvements to a broken system. We are redefining it.

Our teams work cross-functionally because the work demands it. The psychiatrist who sees patients in the morning informs the product roadmap in the afternoon. The AI engineers who develop our technology understand the clinical complexity it needs to solve. The scientist pushing frontier research in SMI outcomes sits next to the operator who runs the clinic it measures.

Every function (finance, product, people, growth, technology) is in direct service of one thing: better outcomes for the people we serve. Everyone is on the front line, working directly alongside our clinical teams and our members.

The Opportunity:

As we continue to expand our capacity to provide integrated “whole person” care to patients living with severe mental illness, the teams that support this work are also growing! Amae Health is seeking a dynamic, experienced Director of Revenue Cycle Management to architect and lead our revenue cycle operations. In this vital role, you will be responsible for creating, implementing, and refining the processes necessary to optimize revenue cycle management from the ground up. This position calls for an individual who can effectively continue to evolve our RCM functions across both in-house and off shore teams,, ensuring the smooth and efficient management of billing, compliance, and reimbursement processes.

Your leadership will be instrumental in forging strong internal and external relationships, driving strategic financial decisions, and maintaining compliance with healthcare regulations. Proactive and detail-oriented, you thrive in a fast-paced startup environment, possess strong analytical and communication skills, and have a proven track record in healthcare revenue cycle management. A true player/coach, you are comfortable managing day-to-day operations while also shaping the future of our revenue cycle strategies to support Amae Health’s growth and success.

Responsibilities:

• Design and implement RCM systems, policies, and procedures from the ground up, tailoring them to our unique startup environment.
• Lead and nurture a growing team, focusing on achieving strategic goals and fostering a culture of excellence and collaboration.
• Drive the strategic evolution of our RCM systems and processes, managing any system upgrades or vendor transitions
• Develop and oversee operational workflows and processes, enhancing efficiency, and productivity through innovative solutions.
• Review and understand payer contracts to understand payer requirements and advised on practices to maximize contract value
• Implement and monitor RCM best practices, track key performance indicators (KPIs), and devise strategies for operational excellence.
• Ensure compliance with industry standards and regulations, maintaining a secure and ethical work environment.
• Recruit, train, and mentor team members, establishing performance benchmarks and fostering professional development.
• Stay abreast of new technological developments in RCM and evaluate vendors and automation opportunities regularly
• Direct all aspects of the revenue cycle, including billing, claims submission, collections, and client billing processes, ensuring accuracy and timeliness.
• Collaborate with internal teams to refine RCM-related workflows and tools, ensuring clear communication and effective integration.
• Manage relationships with external vendors and evaluate third-party tools for enhancing RCM operations.
• Regularly analyze and report on RCM performance metrics, guiding strategic decisions to optimize financial outcomes.

About You:

• Minimum of 7 years in healthcare provider revenue cycle management, with a strong preference for behavioral health and telemedicine expertise. Experience in a growth stage organization required.
• Bachelor’s degree in Business, Healthcare Management, or a related field.
• Strong analytical skills for data interpretation and excellent communication abilities for diverse organizational levels.
• Proven experience in building and leading teams, including hiring and performance management.
• Deep understanding of professional fee billing, reimbursement, third-party payer regulations, and medical terminology.
• Ability to read and understand complex payer contracts and to effectively work with care teams to optimize revenue capture for services delivered
• Proficiency in Google Suite, advanced Excel/Google Sheets, and familiarity with multiple Practice Systems (e.g., Open PM, Theranest, Athena).
• Extremely organized and able to stay on top routine tasks and projects while navigating dynamic priorities 
• Strong interpersonal skills and motivated to build relationships with other functional leaders across the company, ensuring aligned goals and collaborative processes 
• Knowledge of the insurance landscape, especially mental health billing, and compliance requirements in healthcare.
• This is a fully remote role with travel expected 1-2 times annually for team offsites. 

What We Provide:

Amae Health is proud to offer a comprehensive benefits package to take care of you now and in the future, focusing on your personal, financial and professional wellness.

• Health Insurance: Comprehensive medical, dental & vision plans
• Competitive compensation
• Employee Assistance Program
• 401(k)
• FSA & HSA savings programs
• Short & long-term disability
• Pre-tax commuter assistance program
• Unlimited paid time off (PTO)
• Parental Leave - 12 weeks for birth and non birth parent
• 11 company holidays

Amae Health is committed to fair and equitable compensation practices.

Base salary range for this role is $132,000 to $225,000 per year and will be adjusted to market cost and the compensation package will include equity. Actual compensation packages are based on several factors that are unique to each candidate's experience and professional leveling and it is not typical for an individual to be hired at or near the top of the range. These factors include, but are not limited to, job related knowledge and skill set, depth of experience, certifications, degrees, licensures, and specific work location.

The Problem

Severe mental illness affects over 15 million adults in the United States. Schizophrenia. Schizoaffective disorder. Bipolar I. Treatment-resistant depression. These are the conditions the rest of healthcare has systematically failed to build for.

The result is fragmented care, revolving-door hospitalizations, misaligned incentives, and a population that falls through every crack in the system. Emergency departments become the default. Families burn out. People die decades earlier than they should.

What makes this problem different from most of healthcare is that the tools to solve it do not exist. The clinical protocols, the measurement science, the precision medicine, the technology to deliver coordinated longitudinal outpatient care for this population. None of it has been built. This is a frontier problem, and it requires frontier science and care delivery to solve.

We are developing all of it. The care, the science, the technology.

What We’re Building 

Most healthcare companies ask you to optimize an existing system. We’re asking you to build things that have never existed.

• A national care delivery model engineered from the ground up for the highest-acuity patients in behavioral health.
• Precision medicine for SMI: collecting multimodal data across clinical, behavioral, and social dimensions to develop individualized treatment approaches for a population that has never had them.
• A clinical operating system that synthesizes longitudinal data, real-time patient signals, and purpose-built clinical tools into a single decision layer. Nothing like it exists today.
• Frontier science and measurement: defining and validating the outcomes frameworks that this field has never had. Hospitalizations avoided, days stable, functional improvement, and more. This is not incremental research. This is building the scientific foundation for an entire category of care.
• A partnership model with the country’s leading health systems that proves coordinated SMI care can work at scale.

If you want to ship a product that sits in a backlog, this is not the place. If you want to create things that don’t exist yet and change how an entire population receives care, keep reading.

Compensation & Benefits 

We pay competitively. Base salary reflects role, level, and geography. Total compensation includes valuable equity, comprehensive medical/dental/vision, unlimited PTO, parental leave, and programs built around employee well-being. We’ll share specifics during the interview process.

Amae Health is building the care platform, the precision medicine, and the frontier science that severe mental illness has never had. If you want to be part of creating something this hard and this important, something that has never been done, we’d like to talk.