Director, Community Engagement

The Team:

We are clinicians, operators, technologists, and scientists. The people here chose Amae because the problem is hard and the stakes are real. We are not interested in incremental improvements to a broken system. We are redefining it.

Our teams work cross-functionally because the work demands it. The psychiatrist who sees patients in the morning informs the product roadmap in the afternoon. The AI engineers who develop our technology understand the clinical complexity it needs to solve. The scientist pushing frontier research in SMI outcomes sits next to the operator who runs the clinic it measures.

Every function (finance, product, people, growth, technology) is in direct service of one thing: better outcomes for the people we serve. Everyone is on the front line, working directly alongside our clinical teams and our members.

The Opportunity:

Amae Health is seeking a strategic and high-energy Director of Community Engagement to lead our market growth and community-facing operations. As we scale our innovative care model for individuals with severe mental illness (SMI), we need a seasoned leader who can build a high-performing outreach engine from the ground up.

In this role, you aren't just a manager, you are a "player-coach". You will be responsible for the professional development and performance of the Clinical Outreach and Treatment Placement Specialists while personally spearheading high-level institutional partnerships. You must be willing to "roll up your sleeves," whether that means coaching a team member through a complex referral or personally visiting an emergency department to facilitate a critical patient transition.

What You Will Work On:

Strategic Leadership & Market Growth (40%)

• Market Strategy: Design and execute multi-year citywide and regional outreach plans in close collaboration with clinical staff and executive leadership for both existing markets and new market launches
• Institutional Partnerships: Personally own and cultivate executive-level relationships with large regional safety-net hospitals, health systems, and key community agencies (e.g., NAMI)
• Performance Oversight: Set and manage regional enrollment targets, evaluating the effectiveness of outreach initiatives and pivoting strategies to ensure consistent growth

People Management & Coaching (40%)

• Team Development: Lead, mentor, and provide direct supervision for the Community Engagement team, fostering a culture of accountability, empathy, and excellence
• Field Coaching: Regularly join team members in the field—hospitals and outpatient clinics —to provide real-time coaching and ensure the "Amae way" is represented in every interaction
• Hiring & Onboarding: Lead the recruitment and training efforts for new outreach staff as Amae expands into new territories

Operations & Clinical Collaboration (20%)

• Complex Care Coordination: Act as the primary escalation point for the most urgent or difficult provider and patient transition situations, ensuring rapid and seamless transitions into care
• Cross-Functional Alignment: Work alongside clinical leads to ensure the referral pipeline is synchronized with clinic capacity and patient needs
• Data-Driven Leadership: Oversee the team’s use of CRM systems and Google Suite to ensure all activities are documented accurately and used to inform strategic decisions

About You:

You are a visionary leader who remains grounded in the day-to-day work of community service. You build trust rapidly with both your team and external partners, and you are motivated by the challenge of transforming the lives of those with complex mental health needs. You lead by doing and thrive in high-pressure, mission-driven environments

What You’ll Have:

• Experience: 8+ years of experience in business development and/or sales, community outreach, or referral management, with at least 4 years in a leadership/management role.
• Proven Results: A metrics–driven leader with a history of building high-performing teams and successfully hitting growth and engagement targets
• Communication Mastery: Exceptional public speaking skills and the ability to influence stakeholders at all levels, from social workers to C-suite executives
• Operational Agility: Proficiency in CRM tools, Google Suite, and Slack to manage a remote and mobile team
• Mobility: Current driver’s license and reliable transportation for travel to our active markets on the East and West Coasts (Los Angeles, SF Bay Area, Raleigh, NY, soon Boston); travel expected ~30% of the time

What We Provide:

Amae Health is proud to offer a comprehensive benefits package to take care of you now and in the future, focusing on your personal, financial and professional wellness.

• Comprehensive Medical, Dental, & Vision Insurance
• Unlimited Paid Time Off 
• Short-Term and Long-Term Disability Insurance
• Commuter Benefits
• 12 Weeks Paid Parental Leave – Available to both birthing and non-birthing parents
• 401(k) Retirement Plan
• 11 company holidays
• FSA & HSA savings programs

Amae Health is committed to fair and equitable compensation practices. Total compensation for this role includes a base salary and an annual bonus. 

Salary Range by Geographic Tier:

• Tier 1: $165,000 – $225,000
• Tier 2: $148,500 – $202,500
• Tier 3: $132,000 – $180,000

The Problem

Severe mental illness affects over 15 million adults in the United States. Schizophrenia. Schizoaffective disorder. Bipolar I. Treatment-resistant depression. These are the conditions the rest of healthcare has systematically failed to build for.

The result is fragmented care, revolving-door hospitalizations, misaligned incentives, and a population that falls through every crack in the system. Emergency departments become the default. Families burn out. People die decades earlier than they should.

What makes this problem different from most of healthcare is that the tools to solve it do not exist. The clinical protocols, the measurement science, the precision medicine, the technology to deliver coordinated longitudinal outpatient care for this population. None of it has been built. This is a frontier problem, and it requires frontier science and care delivery to solve.

We are developing all of it. The care, the science, the technology.

What We’re Building 

Most healthcare companies ask you to optimize an existing system. We’re asking you to build things that have never existed.

• A national care delivery model engineered from the ground up for the highest-acuity patients in behavioral health.
• Precision medicine for SMI: collecting multimodal data across clinical, behavioral, and social dimensions to develop individualized treatment approaches for a population that has never had them.
• A clinical operating system that synthesizes longitudinal data, real-time patient signals, and purpose-built clinical tools into a single decision layer. Nothing like it exists today.
• Frontier science and measurement: defining and validating the outcomes frameworks that this field has never had. Hospitalizations avoided, days stable, functional improvement, and more. This is not incremental research. This is building the scientific foundation for an entire category of care.
• A partnership model with the country’s leading health systems that proves coordinated SMI care can work at scale.

If you want to ship a product that sits in a backlog, this is not the place. If you want to create things that don’t exist yet and change how an entire population receives care, keep reading.

Compensation & Benefits 

We pay competitively. Base salary reflects role, level, and geography. Total compensation includes valuable equity, comprehensive medical/dental/vision, unlimited PTO, parental leave, and programs built around employee well-being. We’ll share specifics during the interview process.

Amae Health is building the care platform, the precision medicine, and the frontier science that severe mental illness has never had. If you want to be part of creating something this hard and this important, something that has never been done, we’d like to talk.