Job Application for Practice Operations Manager at Amae Health

WHO WE ARE

Amae Health is a Series B, venture-backed Public Benefit Corporation that delivers specialty outpatient care for people with severe mental illness. We build and operate high-acuity, in-person clinics nationally.

Our model integrates psychiatry, therapy, primary care, dietitians, and community support under one roof. It has proven itself as the most effective in the country, which is why we collaborate with leading health systems including NewYork-Presbyterian, Cedars-Sinai, Mass General Brigham, Novant Health, and CommonSpirit to extend our care to where it’s needed most.

But what makes us fundamentally different is that we are also building the science and technology layer that this field has never had. We are developing proprietary clinical protocols, designing novel measurement science, and engineering an AI data science platform purpose-built for the complexity of severe mental illness. Every patient interaction generates data that feeds back into our protocols, our technology, and our understanding of what actually works.

We reduce hospitalizations. We improve stability. We keep people alive and in their communities. We help our members gain purpose and meaning.

The Opportunity:

We are expanding our capacity to provide whole-person care to patients with severe mental illness in the Los Angeles market, and are growing our leadership team as a result! We are looking to hire a Practice Operations Manager to serve as the operational leader for our LA clinic. As a dyad partner to our Clinic Director, the Practice Operations Manager will take the lead on service delivery and operational alignment, delivering on key KPIs and meeting and exceeding operational targets. Onsite and in partnership with clinical leaders, the Practice Operations Manager will provide leadership from a people, systems and process perspective - training, coaching, mentoring and developing teams, while modeling the behaviors to provide best in class service and care to our members.

Truly cross-functional, you are comfortable working across clinic and centralized teams, including HR, Talent, Finance, Growth, Central Operations and Technology to facilitate the programs and systems that will enhance your team’s ability to deliver exceptional care while growing a healthy, sustainable business. You are adept at navigating change in a growing organization, are curious and motivated to learn new technologies, and embrace the ability to improve and streamline how work is executed in your clinic. A player/coach, you are equally as comfortable delegating work as you are rolling up your sleeves working with members. You possess meticulous attention to detail and are highly organized. If you are excited about the opportunity to lead operational excellence in an organization that is dedicated to creating centers of excellence for SMI care, we would love to hear from you!

What You’ll Do:

Clinic Operations & Environment

Provide direct oversight of day to day operations of the clinic, including oversight of the clinical team’s operations in collaboration with the Clinical Director
Maintain a clean, organized, and welcoming clinic space, following all brand guidelines
Partner with vendors and business associates including but not limited to building management, medical supply providers, cleaning services, maintenance, and regulatory visits
Maintain systems and documents to ensure regulatory compliance with the Joint Commission and other regulatory bodies
Maintain and oversee all schedules and templates to ensure consistent member experience, thoughtful and productive clinician schedules, and billing and regulatory compliance

Team Management & Culture

Foster a proactive, adaptable, and engaged team environment
Hire, train, coach and develop employees, fostering a culture of nimble learning and continuous improvement as we expand, evolve, and implement new technologies
Manage daily care team schedules, PTO and timecard approval
Work collaboratively with medical and clinical leadership

Patient Experience & Communication

Facilitate a best in class member centered experience, according to “The Amae Way”
Communicate with members and their families about patient financial responsibilities when appropriate, and ensure timely payment and accurate record-keeping
Collaborate closely with Growth teams to welcome potential members into care

Cross-functional Collaboration & Performance

Communicate regularly and proactively with colleagues across the clinic and organization to overcome obstacles and contribute to a collaborative culture
Monitor and drive Key Performance Indicators (KPIs) within the practice operations, and maintain accurate and up-to-date data sources

What you’ll have:

Bachelor’s Degree preferred
5+ years of experience in practice leadership, with a preference for experience within complex, multispeciality ambulatory settings
Direct experience leading multidisciplinary patient facing teams, inclusive of coaching and training on service delivery, optimizing operations and enhancing patient experience
Strong desire to surpass the status quo for patient experience
Comfort with change, navigating ambiguity, and ever-evolving tech tools and systems
Demonstrated experience in improving processes to improve operational outcomes
Experience implementing structured process improvement methodologies (Lean, etc.) with positive outcomes, and coaching others in the process
Experience working with SMI or equally complex patient populations desired
Experience working in rapidly growing practices desired

This is a full time in-person role based in our Los Angeles clinic located in Westwood.

What We Provide:

Amae Health is proud to offer a comprehensive benefits package to take care of you now and in the future, focusing on your personal, financial and professional wellness.

Competitive Compensation
Health Insurance: Comprehensive medical, dental & vision plans
Employee Assistance Program
401(k)
FSA & HSA savings programs
Short & long-term disability
Pre-tax commuter assistance program
Paid Time Off
Parental Leave - 12 weeks for birth and non birth parent
11 company holidays

Amae Health is committed to fair and equitable compensation practices.

Base salary range for this role is $90,000 to $115,000 per year based on a full-time schedule. Actual compensation packages are based on several factors that are unique to each candidate and it is not typical for an individual to be hired at or near the top of the range. These factors include, but are not limited to, job related knowledge and skill set, depth of experience, certifications, degrees, licensures, and specific work location.

The Team:

We are clinicians, operators, technologists, and scientists. The people here chose Amae because the problem is hard and the stakes are real. We are not interested in incremental improvements to a broken system. We are redefining it.

Our teams work cross-functionally because the work demands it. The psychiatrist who sees patients in the morning informs the product roadmap in the afternoon. The AI engineers who develop our technology understand the clinical complexity it needs to solve. The scientist pushing frontier research in SMI outcomes sits next to the operator who runs the clinic it measures.

Every function (finance, product, people, growth, technology) is in direct service of one thing: better outcomes for the people we serve. Everyone is on the front line, working directly alongside our clinical teams and our members.

What We're Building:

Most healthcare companies ask you to optimize an existing system. We’re asking you to build things that have never existed.

A national care delivery model engineered from the ground up for the highest-acuity patients in behavioral health.
Precision medicine for SMI: collecting multimodal data across clinical, behavioral, and social dimensions to develop individualized treatment approaches for a population that has never had them.
A clinical operating system that synthesizes longitudinal data, real-time patient signals, and purpose-built clinical tools into a single decision layer. Nothing like it exists today.
Frontier science and measurement: defining and validating the outcomes frameworks that this field has never had. Hospitalizations avoided, days stable, functional improvement, and more. This is not incremental research. This is building the scientific foundation for an entire category of care.
A partnership model with the country’s leading health systems that proves coordinated SMI care can work at scale.

Compensation & Benefits

Competitive base salary reflecting role, level, and geography. Comprehensive medical, dental, and vision coverage. Parental leave and programs built around well-being. We’ll share specifics during the interview process.

If you want to practice at the top of your license, learn from the best in academic medicine, contribute to research that is defining a new field, and do it all inside a team that was actually built for this work, we’d like to talk.

More About Amae:

'Amae', pronounced ‘Ah-mai’, is a Japanese concept meaning the need to be in good favor with, and the ability to depend on, the people around oneself. It reflects our core belief that a strong support system is essential to build people up, strengthen their will to carry on and even to thrive in life. This mentality applies across our whole company – from the patients we serve to the team we’re building.

WHAT WE VALUE

We center care in all we do. Empathy is not a brand value. It’s how we make clinical decisions, build products, and treat each other.

We challenge convention. The existing system is the problem. We question it, we test alternatives, and we move with urgency when something works.

We take the work seriously, not ourselves. High standards and humanity are not in tension. We hold a hard bar for quality while leaving room for humor and levity.

Your job isn’t done until the job is done. We close gaps, we follow through, and we don’t hide behind titles or org charts.

We win together and fail together. We own outcomes as a team. We learn fast. We don’t do blame.

We hustle with humility. Speed matters. So does integrity. We assume best intent and stay grounded in the mission.

Amae Health is an equal opportunity employer and encourages all applicants from every background and life experience to apply.

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Practice Operations Manager

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