Back to jobs
New

Customer Onboarding Manager

Remote

About the Company:

Ambient combines a decade of operational experience with design and engineering prowess to improve apartment living and management in the most impactful, cost-effective way possible.

The name "Ambient" embodies our vision to create a category-defining platform that seamlessly integrates smart technology into the built environment and transforms the way people live, visit, and work in multifamily communities. Our focus is on increasing the value of multifamily properties by making them more efficient to operate and more comfortable to live in.

Summary:

As a Customer Onboarding Manager you are accountable for onboarding and training staff members at Ambient communities. You will guide staff to quickly understand and utilize Ambient’s core features and value proposition, ensuring they have a positive and successful initial experience with Ambient’s products and services. To be successful in this role you will need to collaborate with Ambient’s Implementation team ensuring each new community is set up for success prior to onboarding. 

Main Duties & Responsibilities:

  • Training preparation: Set proper expectations with property staff for onboarding and ensure necessary training materials are created.
  • Onboarding and training: Deliver engaging and effective training sessions relevant to each staff role, either in-person or virtual, using various methods to cater to different learning styles.
  • Product engagement: Ensure property staff are engaged and utilizing the Ambient product during the onboarding period. 
  • Continuous improvement: Track and review staff engagement metrics to identify opportunities and improve the training experience. 
  • Collect feedback: Share insights and feedback from property staff with relevant teams to drive product improvements and innovation.

Key Success Characteristics:

  • Communication skills: Excellent written and verbal communication skills to effectively interact with property staff and cross-functional teams. 
  • Relationship building: Ability to build rapport quickly with property staff through empathy, respect, and active listening, fostering trust and partnership.
  • Organizational skills: Ability to manage multiple projects simultaneously and prioritize tasks effectively with a strong attention to detail.
  • Product literacy: Knowledge of the Ambient Home app, manager dashboard, hardware, and troubleshooting tactics necessary to communicate effectively with property staff.

Required Qualifications:

  • 2+ years of experience in customer onboarding, technical training, implementation, or customer success—ideally within the high-tech, SaaS, or consumer electronics industries.
  • Experience delivering both in-person and virtual training sessions.
  • Strong technical aptitude and comfort learning new software and hardware platforms.
  • High school diploma or equivalent required; associate or bachelor’s degree in a related field preferred.
  • Experience working with property management teams or in the multifamily housing industry is a plus.

Working Conditions & Requirements:

  • Consistent and reliable attendance is essential.
  • Ability to sit or stand at a desk for an 8-hour shift, perform computer-based work, and participate in virtual meetings.
  • Quiet work environment with minimal background noise or interruptions.
  • Internet access with minimum download speeds of 100 Mbps.
  • Willingness to travel up to 25% for onsite training and onboarding (via car, air, or other means).

Please note:  Ambient, Inc. reserves the right to change, modify, suspend, interpret, or cancel in whole, or in part, any of the duties outlined above, at any time, and without advance notice to the employee.

#ambient #no-promote

Ambient Property Technologies Inc. is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, disability or genetic information, sex, sexual orientation, gender identity, or national origin.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Ambient’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.