Back to jobs
New

Service Sales Engineer

Spokane, WA

About Us:

At Johnson Barrow, we believe that our strength starts with a passion for excellence. Our 50 years of innovation allows us to be one of the most established and respected HVAC organizations in the Pacific Northwest. We are proud to be on the cutting edge of system technology, which is extremely critical in today's energy conscious market. By continually striving to foster a positive, supportive culture, we not only hold ourselves to the highest standard for our customers but enjoy and take great pride in the work we do!

Job Summary:

We are seeking an experienced and dynamic Service Salesperson to join our team. The ideal candidate will be responsible for driving sales of service and maintenance contracts, and after-sales services to both new and existing clients. The Service Salesperson will play a critical role in building and maintaining strong customer relationships, identifying business opportunities, and ensuring the satisfaction of our clients through exceptional service offerings.

Key Responsibilities:

  • Sales Generation:
    • Actively pursue new business opportunities by identifying potential customers and understanding their service needs.
    • Develop and present tailored service solutions, including maintenance plans, equipment retrofits, and after-sales support packages.
    • Meet or exceed monthly and quarterly sales targets for service contracts and other related products.
  • Customer Relationship Management:
    • Build and maintain long-term relationships with clients, ensuring ongoing customer satisfaction.
    • Provide clients with regular updates, follow-ups, and support to ensure they are maximizing the value of their service agreements.
    • Address any customer concerns or issues with professionalism and efficiency, ensuring prompt resolution.
  • Market and Product Knowledge:
    • Stay up-to-date with industry trends, competitors’ offerings, and changes in technology that could impact service offerings.
    • Maintain a comprehensive understanding of the company's services and represented equipment, including features, benefits, and pricing models.
  • Proposal and Contract Management:
    • Prepare and present detailed service proposals and quotations to clients.
    • Enter opportunities into our Field Service software to log and track open opportunities.
    • Negotiate terms and conditions of service contracts, ensuring mutual satisfaction.
    • Manage the complete sales cycle, from lead generation through to contract signing and post-sales follow-up.
  • Collaboration and Reporting:
    • Work closely with the operations and technical teams to ensure that customer expectations are met or exceeded.
    • Provide regular reports and updates to the Service Director on sales performance, pipeline development, and market insights.
    • Attend sales meetings, training sessions, and workshops to enhance skills and knowledge.

Qualifications:

  • Proven experience in sales, preferably in service-oriented industries such as automotive, HVAC, IT, or industrial equipment.
  • Strong understanding of after-sales services, maintenance plans, and service contracts.
  • Excellent communication, negotiation, and presentation skills.
  • Ability to build and nurture client relationships and provide exceptional customer service.
  • Goal-driven with a track record of meeting or exceeding sales targets.
  • Proficiency with CRM systems and Microsoft Office Suite.
  • Ability to work independently and as part of a team.

Preferred Qualifications:

  • Experience in selling technical or industrial services.
  • Familiarity with the local market and industry-specific trends.

 

Compensation: $80,000/year + Commission

Johnson Barrow provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

 

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Education

Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Ambient Enterprises’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.