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Project Coordinator, Mission Critical

Seattle, WA

About Johnson Barrow

Johnson Barrow is a leading HVAC manufacturers’ representative in the Pacific Northwest, dedicated to helping people succeed by delivering unbiased consultative services and premium quality mechanical equipment. For over 60 years, we have partnered with engineers, contractors, and building owners to design and implement high-performance building systems that balance energy efficiency, operational reliability, and occupant comfort. Our culture is entrepreneurial at its core — we empower our people to think like business owners, act with urgency, and build lasting relationships. Guided by our values, we stand by every project from concept through completion, advocating for our customers every step of the way.

Position Summary

This position’s primary responsibilities include administrative and customer service duties associated with the Heating, Ventilation and Air Conditioning (HVAC) for mission critical projects. This person will receive and process orders, proactively identify opportunities to improve our service and make recommendations accordingly. They are responsible for resolving product availability and order status issues and performing all related administrative duties related to the post-sale coordination for HVAC product delivery. The mission critical business is a fast-paced environment where a premium is placed on communication, sense of urgency and response time. Success in this position is determined by an internal drive for excellence, strong communication skills, and a willingness to learn and implement new strategies all while being a great teammate.

Key Responsibilities:

  • Communicate and clearly update customers on equipment delivery, service work and other commitments that align with the project schedule.
  • Provide customer service regarding material and order status via phone and/or email
  • Complete order entry or quote preparation of HVAC equipment using CRM and/or manufacturer's software
  • Coordinate with factories/ manufacturers to ensure on-time delivery of product
  • Proactively identify opportunities to improve the flow of product and process
  • Perform analytical and administrative tasks
  • Work with key personnel to optimize our costs and customer service

Qualifications:

  • Bachelor’s degree in Construction Management, Engineering, Business, or related work experience
  • Creative problem solver with the ability to resolve conflicts and determine a path forward
  • Excellent communication and customer service skills
  • Self-starting, dependable, accepts ownership, drives own goals/performance
  • Ability to learn and interpret technical and contractual language

Working Conditions

· Primarily office- and field-based, with frequent customer visits and meetings.

· Standard business hours, Monday–Friday, with flexibility required to support client schedules.

· Regular regional travel; occasional overnight or national travel depending on assigned projects.

Physical Requirements

· Ability to sit and stand for extended periods.

· Ability to lift up to 20 pounds occasionally (office supplies, packages, or event materials).

· Ability to move between departments to support office tasks and coordination.

Compensation

This is a full-time, hourly position with competitive compensation based on experience and qualifications, plus eligibility for Johnson Barrow’s performance-based bonus program. The company also offers a comprehensive benefits package and reimburses all business travel expenses in accordance with company policy.

Total Rewards

At Johnson Barrow, we believe in recognizing and rewarding the contributions of our employees. Our total rewards package is designed to support your financial success, personal well-being, and professional growth, and includes:

· Competitive compensation with bonus opportunities tied to individual and company performance

· Medical, dental, and vision insurance

· Health savings account (HSA) and flexible spending account (FSA) options

· Life and disability insurance

· 401(k) retirement savings plan with company match

· Paid time off (vacation, sick leave, and holidays)

· Employee assistance program (EAP)

· Professional development and training opportunities

· Tuition reimbursement program

· Volunteer time and wellness initiatives

EEO Statement

At Johnson Barrow, we believe our strength comes from the diverse experiences, backgrounds, and perspectives of our people. We are committed to creating a workplace where everyone feels respected, valued, and supported to succeed. We welcome applicants of all races, colors, ancestries, national origins, religions, creeds, ages, sexes, genders, gender identities and expressions, sexual orientations, marital or family statuses, pregnancies, physical or mental disabilities, genetic information, veteran or military statuses, and any other characteristics protected by applicable federal, state, provincial, or local laws. Guided by our core values: Helping People Succeed, Building Partnerships for Life, Relentless Customer Service, and a Sense of Urgency, we strive to ensure every team member can contribute fully and thrive.

 

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