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Dispatcher - Glacier

Middleton, WI

About Us: The Glacier Group is a manufacturer's representative specializing in innovative, energy-efficient HVAC systems for commercial and industrial markets. Our focus is on providing clients with forward-looking solutions supported by expert applications knowledge and first-class customer service.  

Role: Dispatcher

The Glacier Group is hiring a Dispatcher who will coordinate and schedule service calls, installations, and ongoing projects within the team. You will communicate with customers to understand issues, provide updates, and address concerns, while maintaining detailed records in dispatching software. This is a great role for someone with strong customer service and organizational skills. You’ll work alongside our local team and support technicians from the region. 

Responsibilities: 

  • Coordinate and schedule HVAC/Controls technicians for service calls, installations, and maintenance tasks. 
  • Communicate with customers to understand their HVAC/Controls issues, schedule appointments, and provide updates on service status. 
  • Maintain constant communication with HVAC/Controls technicians in the field via phone, radio, or dispatch software. 
  • Keep detailed records of service calls, customer interactions, job status, and technician assignments. 
  • Update the company’s dispatching software or system with accurate and timely information. 
  • Work closely with the inventory and procurement team to ensure technicians have the necessary parts and equipment. 
  • Partner with sales and service departments to align job priorities and customer needs. 
  • Handle unexpected issues such as emergency service requests, technician delays, or equipment breakdowns by adjusting schedules and reassigning tasks. 
  • Provide excellent customer service and address customer concerns promptly and professionally. 

Requirements: 

  • 3+ years of previous experience in Dispatching, Service Technician, or Customer Service within field ideally within the HVAC or a similar industry. 
  • Strong verbal and written communication skills for effective interaction with customers, technicians, and other team members. 
  • Excellent organizational and time-management abilities to handle multiple tasks and prioritize effectively. 

Estimated Salary: $25/hr - $30/hr with flexibility based on depending on experience

The Glacier Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

 

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