Back to jobs
New

Service Supervisor - Johnson Barrow

Portland, CA

Service Field Supervisor - Johnson Barrow

About Johnson Barrow

Johnson Barrow is a leading HVAC manufacturers’ representative in the Pacific Northwest, dedicated to helping people succeed by delivering unbiased consultative services and premium quality mechanical equipment. For over 60 years, we have partnered with engineers, contractors, and building owners to design and implement high-performance building systems that balance energy efficiency, operational reliability, and occupant comfort. Our culture is entrepreneurial at its core — we empower our people to think like business owners, act with urgency, and build lasting relationships. Guided by our values, we stand by every project from concept through completion, advocating for our customers every step of the way.

Position Summary

The Service Field Supervisor is responsible for leading the daily operations and performance of Field Service Technicians within their assigned division, ensuring work is completed safely, efficiently, and in accordance with company standards and customer expectations. This role provides direct leadership, coaching, scheduling oversight, and technical support to field personnel while promoting a culture of safety, accountability, and continuous improvement. The Service Field Supervisor serves as the primary connection between field staff and service leadership, supporting technician development, resolving operational challenges, maintaining strong customer relationships, and driving consistent execution of service processes to achieve divisional performance goals and exceptional service outcomes.

Key Responsibilities

Field Operations Leadership

  • Provide leadership, coaching, and accountability for Field Service Technicians and Lead Service Technicians within the assigned division.
  • Oversee daily field operations to ensure work is performed safely, efficiently, and in accordance with company standards.
  • Coordinate technician scheduling, workforce planning, and resource allocation to meet customer and operational requirements.
  • Monitor team performance, productivity, service quality, and documentation quality to achieve divisional goals.

Team Development & Safety

  • Promote and maintain a strong culture of safety, accountability, and continuous improvement.
  • Support technician development through coaching, performance review, training, goal establishment, and certification efforts.
  • Partner with Lead Service Technicians to identify skill gaps, training needs, and career development opportunities.
  • Conduct safety meetings, field observations, and corrective actions to ensure compliance with company and regulatory standards.
  • Review and maintain tooling, equipment, and service vehicle inventory.
  • Regularly review technician work reports and documentation to ensure timeliness, quality, consistency, and communication improvements.

Customer Service & Operational Improvement

  • Maintain strong customer relationships by resolving customer concerns and escalated service issues in a timely and professional manner.
  • Identify opportunities to improve operational efficiency, service delivery, and workforce utilization.
  • Collaborate regularly with Service Leadership, Sales, and Administrative teams to maintain strong relationships, open communication channels, and to capture coordination improvement opportunities.
  • Meet and collaborate regularly with Equipment Sales teams to overview upcoming work, strategize on execution, and ensure alignment of goals on a project-to-project basis.

Field Support & Emergency Backup

  • Provide hands-on training, technical guidance, and field support to technicians as needed.
  • Perform complex equipment startups, repairs, troubleshooting, and maintenance in situations requiring advanced technical expertise.
  • Serve as a backup field resource during emergency situations, staffing shortages, and high-priority customer events to ensure operational continuity and customer satisfaction.

We take quality of life seriously.

  • No 24-hour on-call rotations
  • No mandatory weekend work
  • Work with cutting-edge HVAC technology and controls
  • Competitive pay with opportunities for growth
  • Performance-based bonus opportunities linked to individual and company success
  • 401K contribution matching
  • Health, dental, vision, and life insurance and more
  • Manufacturer Training
  • Tuition reimbursement and support for certifications and career advancement
  • $600 annual wellness reimbursement
  • Front-loaded paid time off
  • Costco membership reimbursement
  • Paid volunteer time annually and donation matching up to $1,000
  • Stable workload and a team that respects work-life balance

Create a Job Alert

Interested in building your career at Ambient Enterprises? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

U.S. Standard Demographic Questions

We invite applicants to share their demographic background. If you choose to complete this survey, your responses may be used to identify areas of improvement in our hiring process.
Select...
Select...
Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Ambient Enterprises’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.