Back to jobs
New

IT Support Engineer

Austin, Texas, United States

Company Overview

Ambiq is on a mission to enable intelligence everywhere — powering the AI edge revolution with the world's lowest-power semiconductor solutions.

Built on our proprietary sub- and near-threshold technology, our chips deliver multi-fold improvements in energy efficiency without costly process scaling. Since 2010, we've shipped over 290 million units to customers building smarter wearables, medical devices, IoT products, and AI-powered edge applications.

Our cross-functional teams span design, research, development, production, marketing, sales, and operations across Austin, Hsinchu, Shanghai, Shenzhen, and Singapore. We move fast, tackle hard problems, and create space for people to grow through complex, meaningful work that shapes the future of technology.

We're looking for self-motivated, creative problem-solvers who are eager to push technological limits and make a real impact in energy efficiency.

At Ambiq, we live by five values: Innovate. Collaborate. Focus. Learn. Achieve.

If that's you, join us — the intelligence everywhere revolution starts here.

 

This role will be on-site 5 days a week in NW Austin.

 

Scope

As the Austin-based IT Support Engineer at Ambiq, you will play an important role in providing technical support to the Austin office, including ensuring that hardware systems and applications run smoothly for all employees.

This role will primarily work with Austin-based employees and executives, as part of a larger IT team, it will assist with broader IT coverage beyond Austin from time to time.

The successful candidate will have exceptional problem-solving skills, strong communication abilities, and an employee-centric approach.

 

Specific Responsibilities

 

  • Provide hands-on technical support to end-users on-site, by resolving hardware, software, and network issues promptly.
  • Troubleshoot and diagnose problems related to on-site desktops, laptops, printers, peripherals, mobile devices, and engineering servers.
  • Install, configure, and maintain operating systems, software applications, and user accounts.
  • Ensure all work areas are fully operational technically (ethernet, displays, keyboard, mouse, etc.)
  • Maintain all office technical equipment, including AV equipment in conference rooms.
  • Hardware asset inventory management and administration for onboarding/offboarding
  • Maintain local networks to ensure optimal performance.
  • Provide orientation and guidance to users on how to operate new software and computer equipment.
  • Organize and schedule upgrades and maintenance with minimal interruption to others’ work.
  • Proactively perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)
  • Maintain maintenance schedules and records/logs of repairs and fixes.
  • Identify computer or network equipment shortages and place orders.
  • Liaison with local IT-related vendors, as needed.
  • Collaborate with the IT team to help manage and maintain the engineering compute infrastructure.
  • Monitor system performance, diagnose problems, and proactively identify opportunities for improvement.
  • Create and update technical documentation, including user guides and knowledge base articles.
  • Stay up-to-date with emerging technologies and industry trends, particularly in the areas of IT support.

Education and Experience:

  • Bachelor's degree in computer science, information technology, or a related field (or equivalent work experience).
  • Proven experience in providing technical support in a fast-moving high-tech related environment for a minimum of 3 years.
  • Solid understanding of IT infrastructure, including desktops, laptops, servers, networking, and security.
  • Good knowledge of internet security and data privacy principles
  • Familiarity with Amazon Web Services (AWS) is a plus
  • Ability to troubleshoot hardware and software issues effectively and provide timely resolutions.
  • Strong knowledge of operating systems, such as Windows, macOS, and Linux
  • Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
  • Proactive attitude and ability to work independently as well as collaborate in a team environment.
  • Prior experience in scripting or automation (Python, PowerShell, etc.)

 

Must be currently authorized to work in the United States for any employer. We do not sponsor or take over sponsorship of employment visas (now or in the future) for this role.

 

Create a Job Alert

Interested in building your career at Ambiq Micro, Inc.? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...

Please provide your current home address for correspondence and onboarding purposes.

Are you a US citizen, US national, legal permanent resident, asylee, or refugee? *
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Ambiq Micro, Inc.’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.