Associate Director of Client Services, Grants Management

Job Title: Associate Director of Client Services , Grants Management

Status: Full-time, exempt 

Location: Position is based in A.M. Crawford’s San Francisco or Gainesville office. At least 4 days in office and up to 1 day remote for the first 3 months; at least 3 days in office and up to 2 days remote thereafter. On occasion, you may be required to work additional days in office or remotely from other locations as needed.

Schedule: 40 hours/week flexible schedule, but generally during normal business hours. Schedule may shift according to client and team needs and current projects, with occasional evenings and weekends. 

Pay rate: $90,100; in keeping with A.M. Crawford’s Pay Equity Policy, the salary for this position is non-negotiable.

Reports to: CEO or COO

About AM Crawford, Inc: AM Crawford Inc. (AMC) is a consulting firm that helps nonprofit organizations improve their management and fundraising operations, including securing funds from individual donors; private foundations; and local, state, and federal government agencies. 

As a values-driven, woman-owned small business, we work to develop the next generation of fundraising, nonprofit management and CSR professionals. We cultivate curiosity, we are deliberate changemakers, and we strive to be thoughtful communicators. Our Balanced is Better™ motto guides our work toward a new framework for philanthropy that addresses historic power imbalances.

Position summary: AMC is currently seeking a qualified candidate to lead our grants management client services team. Preferred qualifications include experience with post-award management for government grants (state and federal); a high proficiency in working with numbers and spreadsheets, knowledge of Universal Grant Guidance, and bookkeeping and compliance experience. This is an excellent opportunity for a motivated individual to join a growing firm - AMC has made the San Francisco Business Times’ list of Fastest-Growing Private Companies in the Bay Area for two years running - in 2024 AMC ranked #20 on this list.

Associate Directors (AD) at AMC lead consulting services teams and oversee a portfolio of clients and work orders. ADs provide management and leadership to team members, both employees and contractors, and lead initiatives to develop new service areas. The AD is evaluated based on how they carry out these responsibilities; the profitability of their client portfolio; their KPIs and those of their teams; and the degree to which their teams and clients reach success metrics defined in work orders (for clients) and goal setting worksheets (for team members). Typically, Associate Directors have 5+ years of experience working in a junior leadership role in a nonprofit fundraising or grant management setting. Associate Directors overseeing grant management often also have experience or formal education in business, finance, and/or compliance. 

Key Responsibilities and Tasks

• Oversee the planning, execution, and delivery of grant management services, ensuring client contract deliverables are completed on time, within scope, and budget. Provide expert counsel to clients to ensure that all pre- and post-award grant activities comply with grantor standards and regulations.

• As the lead consultant for some of AMC’s more prominent clients, manage the work order for these projects and oversee all contract budgets, objectives, and deliverables. Oversee quality control, ensuring that the work produced meets AMC’s and our clients’ standards of excellence.

• Responsible for activities and team coordination (project coordinators, writers, and  management), leading to contract completion; monitor progress toward all contract deliverables; manage workflow for team members, and keep clients informed on overall contract/project progress. 

• In a supervisory role for 1-4 consultants who each have their own client loads, lead the team that provides grant management, grant writing, fundraising, and/or nonprofit management services. Responsible for the overall profitability of the team’s portfolio.

• Provide support for 1-4 direct reports to help them meet their KPIs and maximize their portfolio's profitability while meeting or exceeding clients’ expectations and grants management and/or fundraising goals. Provide coaching, training and mentorship to help the team grow and succeed. Engage team members in the annual, company-wide goal setting and performance evaluation process.

• Prepare reports for senior management, and refine processes to improve efficiency and effectiveness.

• Actively uphold and enforce AMC policies and procedures, ensuring that team activities align with internal guidelines. Lead by example to promote a culture of integrity aligned with AMC’s corporate tenets. Monitor and report on the effectiveness of policies and recommend improvements to promote efficiency in the company’s operational practices.

• Expand relationships with existing clients by identifying opportunities for additional projects and services.

• Collaborate with senior management and other team members to develop and implement service offerings.

• Build and maintain strong relationships with current and prospective clients, nonprofit leaders and fundraisers, potential employees and contractors, and referral sources. Participate in business development activities, presentations, and networking events. Meet with potential clients and work with AMC leadership to develop new business proposals, bringing in other team members as needed during the contracting process.

• Be active in the nonprofit community and an ambassador for AMC in the grants management community, via membership of and participation in the National Grants Management Association and others. Stay current on industry trends, best practices, and new funding opportunities. 

• Other duties as determined by supervisor.

Key Competencies and Essential Job Functions Required

Post-Award Grant Management: You demonstrate expert-level proficiency in post-award grant management, overseeing the full lifecycle of awarded grants to ensure compliance, optimal fund utilization, and impactful outcomes. You lead the development and implementation of management strategies that streamline reporting, financial oversight, and performance tracking. Your expertise enables you to anticipate and mitigate risks associated with grant obligations and to advise project teams on best practices for maintaining alignment with funder expectations. Your strategic oversight ensures that grant processes are efficient and that deliverables meet both our standards and those of the funders, securing continued support and fostering long-term partnerships.

Leadership and Team Management: You exemplify advanced leadership by strategically delegating tasks and effectively directing your teams toward successful project completions and timely achievement of goals. You are recognized for your initiative and your capacity to inspire and guide team members, fostering a collaborative and supportive environment. Your leadership style is proactive and considerate, with a strong focus on professional development—both for yourself and for your team. You are dedicated to fostering a culture of continuous learning and improvement, ensuring that you and your team are evolving together and achieving excellence in all endeavors.

Analytical and Critical Thinking: You are distinguished by your advanced analytical and critical thinking skills, which are pivotal in navigating complex challenges and driving the strategic decision-making process. You excel at dissecting issues, identifying underlying patterns, and synthesizing information from diverse sources to formulate coherent and effective strategies. Your ability to critically evaluate data, assess risk, and anticipate potential impacts enables you to propose innovative solutions that align with organizational goals. Your strategic insights and rigorous analytical approach ensure that decisions are well-informed, data-driven, and aligned with both immediate needs and long-term objectives.

Financial Acumen: You possess a deep understanding of advanced financial principles specific to grants and the nonprofit sector. You leverage this expertise to provide strategic financial advice to clients, guiding the development of organizational, project, and program budgets that enhance proposal effectiveness. Your proficiency extends to the creation and analysis of complex spreadsheets and financial models that drive informed program design and decision-making. You are adept at interpreting key nonprofit financial documents, including Form 990, financial statements, and detailed budget reports. Your leadership ensures rigorous financial oversight and strategic alignment with the fiscal goals of both our clients and our organization.

Results-Focused: You are committed to achieving and exceeding measurable outcomes that demonstrate the effectiveness and impact of AMC’s services. You expertly define, monitor, and analyze key performance indicators (KPIs), client performance metrics, and other relevant data to drive decision-making and strategic adjustments. Your approach is methodical and data-driven, planning that projects not only meet but surpass their goals. By consistently focusing on outcomes, you enable our teams and clients to quantify their success, refine their strategies, and achieve significant, sustainable results. Your leadership in this area fosters a culture of accountability and continuous improvement across the firm.

Business-Focused: You are motivated to be part of a growing consultancy practice, and exemplify a strong business acumen that is essential for driving AMC’s strategic objectives and enhancing operational efficiency. Your approach is pragmatic and results-oriented, focused on maximizing business outcomes across all facets of our operations. You adeptly balance client needs with organizational goals, ensuring that resources are allocated effectively and that initiatives contribute to AMC’s financial and strategic growth. Your leadership is instrumental in fostering a culture where business objectives are clearly understood and pursued with diligence and creativity, securing our position as a leader in the industry and a trusted partner to our clients.

Communications: You excel in both verbal and written communications, employing persuasive techniques that enhance engagement and drive strategic initiatives. You are adept at articulating complex ideas clearly and compellingly.

Compensation and Benefits

This full-time, exempt position has an annual salary of $90,100. This amount is based on a variety of factors including but not limited to analyzing comparable jobs and salaries at similar-sized firms. In keeping with AMC’s Pay Equity Policy, the salary for this position is non-negotiable. Other benefits include:

• Paid, Unlimited Vacation Time (UVT): After the completion of a 90-day introductory onboarding period. AMC’s UVT policy gives you the flexibility to take as much vacation time off as is reasonable as long as it does not interfere with your work responsibilities, performance metrics, work completion, and the quality of your work. AMC employees are accountable for ensuring that they balance their UVT with performance expectations.
• Paid Holidays in keeping with the City/County of San Francisco’s Holidays  
• December Holiday break: Paid time off during the week between Christmas and New Year’s holidays.
• Paid Sick Time: 1 hour earned per 30 hours worked starting on the first day of employment. You can begin utilizing earned sick time 60 calendar days after you begin working.Individual Coverage Health Reimbursement Arrangement (ICHRA): On the first of the month 30 calendar days after your first day of employment, you are eligible to participate in AMC’s ICHRA benefit and receive a $500 monthly AMC employer contribution. You will also have the ability to set aside additional pre-tax salary funds to pay for medical health insurance premiums. Elective Dependent Care FSA: On the first of the month 30 calendar days after your first day of employment, you are eligible to elect to participate in this benefit and to set aside pre-tax funds to pay for child or elderly care costs.
• Individual Coverage Health Reimbursement Arrangement (ICHRA): On the first of the month 30 calendar days after your first day of employment, you are eligible to participate in AMC’s ICHRA benefit and receive a $500 monthly AMC employer contribution. You will also have the ability to set aside additional pre-tax salary funds to pay for medical health insurance premiums. Elective
• Dependent Care FSA: On the first of the month 30 calendar days after your first day of employment, you are eligible to elect to participate in this benefit and to set aside pre-tax funds to pay for child or elderly care costs.
• Transportation FSA: On the first of the month 30 calendar days after their first day of employment, SF staff (Not GNV staff) are eligible to participate in AMC’s Transportation FSA. AMC will contribute up to $100 every month to each employee’s FSA account and employees have the option to contribute additional pre-tax funds via their weekly earnings to pay for work related public transit costs. AMC’s contribution is based on the number of days per week that each employee commutes to AMC’s San Francisco office and the costs associated with that commute on BART and/or MUNI.
• Home Office Budget - AMC will reimburse employees with a hybrid work schedule for home internet usage and office supplies, up to $400 annually.
• 401K Retirement: All full and part-time employees are automatically enrolled in AMC’s 401(k) plan after six months of employment. AMC will contribute 100% of your elective deferral contributions up to 1% of compensation plus 50% of your elective deferral contributions over 1% up to 6% of compensation.
• Matching Gifts Program - AMC offers a corporate Matching Gift Program to full and part-time employees, which makes donations to charitable organizations that employees personally support. AMC matches - dollar for dollar up to $150 per year - donations made by employees, to nonprofit organizations and/or educational institutions. Matching gift requests must be made in the same year that you donated.
• New Business Bonus: You will be eligible to earn a bonus of 10% of the initial contract amount on any new client that you introduce to AMC, paid quarterly during the initial year or project period. New business bonus payments are capped at $5,000 per client. New clients are defined as those who are not already in our business development pipeline, who have not discussed our services with us or have not yet received a proposal.
• Performance Bonus: Staff members who are satisfactorily meeting or exceeding their profitability metrics will receive a $2,000 bonus; 50% paid in August based on January - June performance; 50% paid out in January based on July - December performance. 
• Professional Development (Association Memberships, Books, and Webinars): $500 per year or more upon approval; note: professional development funds above $500 must be discussed in advance and approved by a supervisor. In addition, all books purchased with professional development funds must remain in AMC’s office library for collective reference.

Equal Employment Opportunity & Fair Chance Ordinance

AMC is dedicated to fostering an inclusive and safe work environment while championing equitable hiring practices. We welcome and encourage applications from women, individuals of diverse ethnic backgrounds, people with disabilities, bilingual and bicultural candidates, and members of the LGBTQIA+ community.

Our commitment extends to providing equal employment opportunities to all applicants, adhering to federal, state, and local laws. This encompasses a comprehensive approach, which includes considering qualified individuals with arrest and conviction records for employment.

This policy is all-encompassing, applying to every facet of employment, such as recruitment, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, and compensation and training. Please reach out to taylor@amcrawfordinc.com with any reasonable accommodation requests. AMC participates in E-Verify.