Sr. Educational Technology Support Technician

American Institute, founded in 1924 as the Hartford Secretarial School, provides hands-on training for careers in the world of business, legal, allied healthcare, diagnostic medical sonography, and information technology. Recognizing our single, well-defined teaching mission: reflecting job market demands with flexibility in identifying and incorporating new programs to give our graduates an edge in today’s competitive job market.

• Medical (including prescription), Dental, Vision (Company subsidized)
• FSA/HSA (Depending on Medical Plan chosen)
• $50,000 Life Insurance (Company paid)
• Additional Voluntary Life Insurance (Team Member paid)
• Employee Assistance Program – EAP (Company paid)
• Long Term Disability (Company paid)
• Short Term Disability (Team Member paid)
• Supplemental Insurance such as Critical Illness, Accident, and Hospital (Team Member Paid)
• Paid Time Off – 15 days accrued in year 1, 9 holidays, and 1 day of Volunteering Time Off
• 401k (eligible upon completion of 90 days of employment and must be at least 21 years of age)
• Pet Insurance
• Identity Theft Protection

Purpose of the Position:

The Senior Educational Technology Support Technician is responsible as team-lead for the education technology support team. With guidance from the Education Technology Manager, they will oversee implementation of the innovative instructional materials and courses for both online and in-person learning environments. They assist and support instructors and staff across campuses, ensuring courses are prepared for their go-live dates and maintained throughout the term. They provide training on e-learning tools, including the LMS, and oversee reporting and information gathering from e-learning systems. This role requires an understanding of instructional design principles, educational technologies, and best practices in hybrid learning to ensure students receive the best possible education and are well-prepared for their careers.

What you’ll do:

• Collectively and creatively support various distance education projects.
• Assist in managing the editing, adding, deleting, and preparation of course content for multiple courses to ensure readiness for each start date.
• Assist with designing and developing engaging and effective instructional materials for both online and in-person learning environments.
• Implement the latest educational technologies and tools to enhance the learning experience.
• Conduct needs assessments to inform the design and development of instructional materials.
• Troubleshoot technical and end-user issues within the LMS (Canvas) and other e-learning tools.
• Communicate updates and changes to the field as needed.
• Create, review, and update all training materials deployed to end users.
• Recommend training solutions based on personal experience and user feedback.
• Oversee the preparation and delivery of reports on e-learning software.
• Prepare education compliance reports as needed.
• Test new online learning products and software, providing recommendations.
• Research, test, and provide technical and innovative technology solutions.
• Continuously evaluate and improve course content and delivery methods based on feedback and learning outcomes.
• Provide training and support to faculty on best practices in instructional design and the use of educational technologies.
• Ensure all instructional materials are accessible to all students, including those with disabilities.
• Develop assessments and evaluation tools to measure student learning and course effectiveness.
• Perform other duties as assigned.

Career Level Expectations:

• Seasoned individual contributor.
• Works under limited supervision.
• May be responsible for leading daily operations of other team members.
• Explains practices, procedures, and policies to others.
• Problems may require analysis to understand and resolve.
• Desire for growth and professional development.

Required Skills/Experience:

• Bachelor’s degree
• 3 years of experience in instructional design or education, preferably for a higher educational hybrid institution.
• Proficiency in learning management systems (LMS), e-learning authoring tools and other educational technologies.
• Strong project management skills, with the ability to manage multiple projects simultaneously and meet deadlines.
• Ability to professionally communicate fluently in verbal and written English.
• Ability to support of a diverse and inclusive work environment.

Compliance: 

• Demonstrate knowledge of and carefully follows all applicable federal and state laws and rules, compliance requirements and regulations including those prescribed by the U.S. Department of Education, accrediting agencies, state regulations and internal policies and procedures.  
• Effectively communicate compliance requirements to other staff as appropriate and quickly escalate any compliance concerns to the Compliance department. 

Work Environment/Physical Demands:

• This is a full-time remote position with occasional travel to onsite campus locations.
• Home office set up, quiet place to work, ability to be on camera, and ability to access a high-speed internet connection. 
• May require setup of computer equipment; accommodation consideration available upon request. 
• Flexibility to work evenings and weekends, as needed. 

OUR CORE VALUES

Caring
We believe every student has the potential to be successful in a rewarding career, with the right support. We partner with you from your first day of classes through your search for a job after graduation.

Respect
We view everyone who enters American Institute as a productive adult who deserves respect and the opportunity to excel. Our staff and instructors are dedicated to helping you achieve your goals and realize your potential.

Service
American Institute is committed to the professional and academic success of each student by actively seeking opportunities to provide service both within the campus as well as within the surrounding community.

Integrity
We look forward, not backward. No matter where you come from or what obstacles you’ve faced in the past, we believe your future is yours to create.

Accountability
When you commit to us, we commit to you. When you walk into American Institute, we focus on helping you continue to move forward, so you can create the life you want to live.

Innovation
We know that the sooner you have the knowledge and skills you need to begin your career, the sooner you can become successful. American Institute offers focused, practical training that gets you out of the classroom and on your way faster than you thought possible.