Regional Manager of Admissions

American Institute, founded in 1924 as the Hartford Secretarial School, provides hands-on training for careers in the world of business, legal, allied healthcare, diagnostic medical sonography, and information technology. Recognizing our single, well-defined teaching mission: reflecting job market demands with flexibility in identifying and incorporating new programs to give our graduates an edge in today’s competitive job market.

• Medical (including prescription), Dental, Vision (Company subsidized)
• FSA/HSA (Depending on Medical Plan chosen)
• $50,000 Life Insurance (Company paid)
• Additional Voluntary Life Insurance (Team Member paid)
• Employee Assistance Program – EAP (Company paid)
• Long Term Disability (Company paid)
• Short Term Disability (Team Member paid)
• Supplemental Insurance such as Critical Illness, Accident, and Hospital (Team Member Paid)
• Paid Time Off – 15 days accrued in year 1, 9 holidays, and 1 day of Volunteering Time Off
• 401k (eligible upon completion of 90 days of employment and must be at least 21 years of age)
• Pet Insurance
• Identity Theft Protection

Purpose of the Position:

The Regional Manager of Admissions is responsible for overseeing and managing the admissions process within their designated region to ensure the recruitment and enrollment of qualified students into the institution's hybrid education programs. This role involves developing and implementing strategic plans to attract prospective students, collaborating with various departments to enhance the admissions experience, and maintaining high standards of service and compliance with institutional policies. The Regional Manager of Admissions plays a crucial role in promoting the institution's educational offerings, fostering relationships with key stakeholders, and contributing to the overall growth and success of the institution.

What You’ll Do:

1. Supervise Admission Team Members: Oversee daily activities of Admission team members, ensuring alignment with American Institute’s enrollment strategy and policies.
2. Review Enrollment Packets: Approve or deny prospective students seeking to start their Provisional Enrollment Period, in accordance with American Institute’s enrollment requirements and policies.
3. Analyze Performance: Evaluate the performance of Admission team members to determine appropriate coaching, performance management, and professional development, focusing on development and retention.
4. Implement Admissions Processes: Lead the implementation of Admissions processes and procedures, managing campus Admission teams through changes.
5. Support Information Generation: Ensure Admission team members generate consistent and accurate information about the status of students in the enrollment process.
6. Interpret Operational Reports: Confirm that appropriate actions are taken in response to operational reports.
7. Collaborate with Other Departments: Communicate and work effectively with managers and team members in other departments and within the assigned region to support students throughout the enrollment process.
8. Ensure Compliance: Maintain consistent operation of the team in accordance with American Institute’s mission and values, all company policies and procedures, applicable federal and state regulations, and accrediting agencies standards and requirements.
9. Execute Checks and Balances: Review calls and communications to ensure accuracy of information provided to prospective students, prevent unrealistic expectations, and assess professionalism, effectiveness, and clarity of approach.
10. Lead with Care: Lead, coach, and develop team members, fostering a culture of wellness, recognition, and engagement. Meet regularly with direct reports in one-on-one and group settings to provide feedback and cultivate/maintain a positive work culture.
11. Perform other duties as assigned.

Career Level Expectations:

• Lead, coach, and develop team members that are direct reports.
• Builds and fosters a strong culture of accountability, learning, trust, and high performance with assigned team.
• Executes on functional strategy to achieve organizational goals for short-term results (1 year or less).
• Handles difficult to moderately complex problems.
• Influences others outside of own job area regarding policies, practices, and procedures.
• Desire for growth and professional development.

Required Skills/Experience:

• Bachelor’s degree or equivalent combination of post-secondary education and experience in higher education admissions.

• 5 years of experience in Admissions, including experience in a people-management capacity, or 5 years of experience in another setting with a proven track record of effective people management.
• Skills: Proven ability to lead, mentor and manage a diverse team, excellent verbal and written communication skills, strong analytical skills, a strong commitment to providing customer service.
• Ability to professionally communicate fluently in verbal and written English.
• Ability to contribute to a diverse and inclusive work environment.
• Computer literacy/basic computer skills to effectively navigate and utilize the technology required for the role.

Preferred Requirements:

• 5 + years’ demonstrated track record of effective cross-functional collaboration.
• Experience in developing and executing marketing and outreach strategies to attract prospective students and promote the institution's programs.
• Proficient in MS Office (Word, Excel, PowerPoint) and other business tools such as Microsoft Teams.
• Familiarity with the unique challenges and opportunities of hybrid learning environments, including online recruitment and virtual student engagement.
• Skills: Ability to manage multiple projects simultaneously, ensuring timely completion and alignment with institutional goals, proficiency in using admissions software, CRM systems, and other technology tools.

Compliance: 

• Demonstrate knowledge of, and carefully follows all applicable state laws and rules, federal and state compliance requirements and regulations including those prescribed by the U.S. Department of Education, accrediting agencies, state regulations and internal policies and procedures.  
• Effectively communicate compliance requirements to other staff as appropriate and quickly escalate any compliance concerns to the Compliance department. 
• Participate in activities including, but not limited to, student recruitment activities and/or activities related to securing financial aid. 

Work Environment/Physical Demands:

• This is a full-time campus position with the possibility of working from home 1 day per week. Weekly travel to campuses within the assigned region is required.
• Home office set up, quiet place to work, and ability to hard wire into high-speed internet connection. 
• May require setup of computer equipment, accommodation consideration available upon request. 
• Flexibility to work evenings and weekends, as needed.

OUR CORE VALUES

Caring
We believe every student has the potential to be successful in a rewarding career, with the right support. We partner with you from your first day of classes through your search for a job after graduation.

Respect
We view everyone who enters American Institute as a productive adult who deserves respect and the opportunity to excel. Our staff and instructors are dedicated to helping you achieve your goals and realize your potential.

Service
American Institute is committed to the professional and academic success of each student by actively seeking opportunities to provide service both within the campus as well as within the surrounding community.

Integrity
We look forward, not backward. No matter where you come from or what obstacles you’ve faced in the past, we believe your future is yours to create.

Accountability
When you commit to us, we commit to you. When you walk into American Institute, we focus on helping you continue to move forward, so you can create the life you want to live.

Innovation
We know that the sooner you have the knowledge and skills you need to begin your career, the sooner you can become successful. American Institute offers focused, practical training that gets you out of the classroom and on your way faster than you thought possible.