Student Finance Manager

American Institute, founded in 1924 as the Hartford Secretarial School, provides hands-on training for careers in the world of business, legal, allied healthcare, diagnostic medical sonography, and information technology. Recognizing our single, well-defined teaching mission: reflecting job market demands with flexibility in identifying and incorporating new programs to give our graduates an edge in today’s competitive job market.

• Medical (including prescription), Dental, Vision (Company subsidized)
• FSA/HSA (Depending on Medical Plan chosen)
• $50,000 Life Insurance (Company paid)
• Additional Voluntary Life Insurance (Team Member paid)
• Employee Assistance Program – EAP (Company paid)
• Long Term Disability (Company paid)
• Short Term Disability (Team Member paid)
• Supplemental Insurance such as Critical Illness, Accident, and Hospital (Team Member Paid)
• Paid Time Off – 15 days accrued in year 1, 9 holidays, and 1 day of Volunteering Time Off
• 401k (eligible upon completion of 90 days of employment and must be at least 21 years of age)
• Pet Insurance
• Identity Theft Protection

Purpose of the Position:

The Director of Student Finance Manager assists prospective American Institute students in all pre-enrollment aspects of the financial aid process by providing accurate information regarding funding. In addition, the Director of Student Finance services current and former students by providing superior customer service, Financial Aid processing, and loan counseling.

What you’ll do:

1. Manage all aspects of Title IV administration
2. Oversee Loan Management program and completes requests timely
3. Act as liaison between third-party Financial Aid servicers and completes requests in a timely manner
4. Counsels and advises students about financial aid eligibility, application procedures, aid programs, costs, indebtedness, loan management and financial planning; individualizes information to the particular needs and situation of the student.
5. Answers questions, inquiries or requests from students, regarding financial aid programs and eligibility as well as Alternative Funding Sources
6. Able to evaluate and resolve student inquiries, issues, and problems and ensure that the appropriate action is taken to the satisfaction of the student
7. Maintain telephone coverage during assigned shift and be available to answer inbound calls from students and internal customers
8. Assist students in all aspects of the financial aid process via telephone or e-mail by delivering accurate, up-to-date information in a calm, polite, professional demeanor
9. Be able to advise the student on Loan/Grant Eligibility Status and provide guidance/follow up where resolution is needed
10. Be able to assist the students with completing necessary Financial Aid documents by providing guidance in a calm, professional manner
11. Be able to provide accurate information regarding student’s Financial Aid by referencing to training materials
12. Act in compliance with Federal and Institutional regulations
13. Acquire, enter, edit, and update Student Data in various internal and external systems
14. Attend required training sessions
15. Follow all Standard Operating Procedures
16. Assists the business to maintain higher enrollment conversion rates by providing exceptional customer service to our students
17. Meet assigned productivity goals
18. Provide support and supervision to the Student Finance Advisor and Associate Director of Student Finance
19. Mandatory attendance at graduation A Director of Student Finance breakdown of activities varies depending on the specific location to which he/she is employed, the current needs of the department, and the discretion of the Campus President

Career Level Expectations:

• Lead, coach, and develop team members; does not have direct reports.
• Sets goals and objectives for team members for achievement of operational results.
• Handles problems and uses critical thinking to solve.
• Ensures policies, practices and procedures are understood and followed by direct reports and stakeholders.
• Desire for growth and professional development.
  

 Compliance:

• Demonstrate knowledge of, and carefully follows all applicable state laws and rules, federal and state compliance requirements and regulations including those prescribed by the U.S. Department of Education, accrediting agencies, state regulations and internal policies and procedures.
• Effectively communicate compliance requirements to other staff as appropriate and quickly escalate any compliance concerns to the Compliance department.
• Participates in activities including student recruitment activities and/or activities related to securing financial aid

Work Environment/Physical Demands:

• This is a full-time on campus position with occasional travel required for in-person events, meetings, and/or conferences.
• Flexibility to work evenings and weekends, as needed.
  

OUR CORE VALUES

Caring
We believe every student has the potential to be successful in a rewarding career, with the right support. We partner with you from your first day of classes through your search for a job after graduation.

Respect
We view everyone who enters American Institute as a productive adult who deserves respect and the opportunity to excel. Our staff and instructors are dedicated to helping you achieve your goals and realize your potential.

Service
American Institute is committed to the professional and academic success of each student by actively seeking opportunities to provide service both within the campus as well as within the surrounding community.

Integrity
We look forward, not backward. No matter where you come from or what obstacles you’ve faced in the past, we believe your future is yours to create.

Accountability
When you commit to us, we commit to you. When you walk into American Institute, we focus on helping you continue to move forward, so you can create the life you want to live.

Innovation
We know that the sooner you have the knowledge and skills you need to begin your career, the sooner you can become successful. American Institute offers focused, practical training that gets you out of the classroom and on your way faster than you thought possible.