Student Services Representative

American Institute, founded in 1924 as the Hartford Secretarial School, provides hands-on training for careers in the world of business, legal, allied healthcare, diagnostic medical sonography, and information technology. Recognizing our single, well-defined teaching mission: reflecting job market demands with flexibility in identifying and incorporating new programs to give our graduates an edge in today’s competitive job market.

• Medical (including prescription), Dental, Vision (Company subsidized)
• FSA/HSA (Depending on Medical Plan chosen)
• $50,000 Life Insurance (Company paid)
• Additional Voluntary Life Insurance (Team Member paid)
• Employee Assistance Program – EAP (Company paid)
• Long Term Disability (Company paid)
• Short Term Disability (Team Member paid)
• Supplemental Insurance such as Critical Illness, Accident, and Hospital (Team Member Paid)
• Paid Time Off – 15 days accrued in year 1, 9 holidays, and 1 day of Volunteering Time Off
• 401k (eligible upon completion of 90 days of employment and must be at least 21 years of age)
• Pet Insurance
• Identity Theft Protection

Purpose of the Position:

The Student Services Representative guides, supports, and empowers students throughout their educational journey, committed to understanding each learner’s unique needs, aspirations, and challenges. By fostering a collaborative and personalized approach, we aim to create an environment where students thrive, succeed, and achieve their career goals.

What you’ll do:

1. Academic Planning and Support: Provide academic guidance to students, assisting them with course schedules, student records, LMS navigation, academic & school catalog policies, and course expectations. 
2. Student Support and Communication: Regularly engage with students as a primary point of contact to address their non-academic and academic inquiries and concerns, via voice, text, and in person.
3. Retention and Success Strategies: Collaborate with colleagues to develop and implement retention initiatives. Generate and update attendance identifying at-risk students and provide guidance to enhance their chances of short- and long-term academic success.
4. Performance Metrics and Success: Contribute to achieving individual, team retention goals that will include student academic progress, and departmental retention goals. Assisting with graduation and related documentation.
5. Collaboration and Communication: Participate in and contribute to team collaboration and communication. Engage with team members and students that are in person or in a digital environment,
6. Perform other duties as assigned.

Career Level Expectations:

• Entry-level position.
• Work is supervised. 
• Communicate information that requires a high level of accuracy. 
• Problems faced are often routine and require critical thinking. 
• Desire for growth and professional development. 

Required Skills/Experience:

• High school diploma or equivalent. 
• Skills –relationship building/rapport, ability to learn basic technical computer skills, time management, personal accountability, and drive.
• Ability to professionally communicate fluently in verbal and written English.
• Ability to support a diverse and inclusive work environment.
• Computer literacy/basic computer skills to effectively navigate and utilize the technology required for the role.

Preferred Requirements:

• Any degree or equivalent experience and/or strong or advanced proficiency in the above required skills/experience.
• 1+ years’ experience in customer service, retail customer facing or hospitality role. 
• Proficient in MS Office (Word, Excel, PowerPoint) and other business tools such as Microsoft Teams.
• Other skills or abilities - critical thinking, problem solving, organization, interpersonal skills, and multi-tasking.

Compliance:

• Demonstrate knowledge of and carefully follows all applicable federal and state compliance requirements and regulations including those prescribed by the S. Department of Education, accrediting agencies, state regulations and, and internal policies and procedures.
• Effectively communicate compliance requirements to other staff as appropriate and quickly escalate any compliance concerns to the Compliance department.

Work Environment/Physical Demands:

• This is a full-time or part-time in person, office setting
• Flexibility to work evenings and weekends, as needed.

OUR CORE VALUES

Caring
We believe every student has the potential to be successful in a rewarding career, with the right support. We partner with you from your first day of classes through your search for a job after graduation.

Respect
We view everyone who enters American Institute as a productive adult who deserves respect and the opportunity to excel. Our staff and instructors are dedicated to helping you achieve your goals and realize your potential.

Service
American Institute is committed to the professional and academic success of each student by actively seeking opportunities to provide service both within the campus as well as within the surrounding community.

Integrity
We look forward, not backward. No matter where you come from or what obstacles you’ve faced in the past, we believe your future is yours to create.

Accountability
When you commit to us, we commit to you. When you walk into American Institute, we focus on helping you continue to move forward, so you can create the life you want to live.

Innovation
We know that the sooner you have the knowledge and skills you need to begin your career, the sooner you can become successful. American Institute offers focused, practical training that gets you out of the classroom and on your way faster than you thought possible.